ABDIFATAH AHMED

**** ****** **. ***. ** La Mesa, CA 91942 619-***-**** acd0gj@r.postjobfree.com

SUMMARY

• Skilled, self-motivated and effective professional with certified training and experience in case management, customer service and language interpretation.

• A compassionate and highly effective team player comfortable collaborating with workforces and community partners.

• Fluent in English and Somali, Strong managerial skills, Effective in verbal and written communications.

• Proficient with Microsoft Office, excel, PowerPoint presentations.

AREAS OF EXPERTISE

Program Management Resource management Program Evaluation

Staff Development Strategic Planning Community Organizing

Fundraising Event Planning Program Evaluation

Staff Development Recruiting Non-profit

Team Building Qualitative Research Employee Relations

Intercultural Communication Career Counseling Volunteer Management

WORK HISTORY

Community Building Coordinator:

Community Housing Works. San Diego, CA 1/2013- present

• Planned, organized, and led regular monthly resident meetings and also worked with residents and other partners to develop and implement a resident committee.

• Developed and maintained a referral network/directory for use by the residents and by the RSC.

• Coordinated the Learning Center after school programs including, the Running Readers Programs.

• Recruited volunteers and in-kind community service providers for on-site after-school activities, community events, and other activities.

• Developed and maintained a referral network/directory for use by the residents and by the RSC.

• Maintained and updated data entry in ETO Software for Learning Center, Civic Engagement, and one-on-one contacts, as required by supervisor, in a timely fashion.

• Promoted and encouraged residents to participate in CHW’s Classes and Coach programs.

• Worked collaboratively with community partners and other service provider onsite.

• Successfully implemented the Special Reading enhancement program to benefit 20+ students.

Employment Manager

Arbor Inc. San Diego, CA 4/2011-8/ 2011

• Ensured accurate record keeping of financial services rendered including: daily inventory of services delivered, individual balance sheets, account notations and monthly expense reports.

• Maintained confidential case file documentation to detail type of service provided including: client needs, outcome and follow up requirements; ensure case notes are clear and concise.

• Performed varied tasks requiring initiative, independent judgment, prioritizing & delegation.

• Partnered with team members in a cross-cultural environment.

• Complied with federal reporting guidelines for case management and measurement outcomes.

• Facilitated cultural orientation training and introductory financial literacy courses to newly arrived refugees including: budgeting and banking.

Supportive Services Specialist

Alliance for African Assistance San Diego, CA 5/2010 -4/ 2011

• Collaborated with Workforce Partnership Inc. to distribute $1,500,000 in Supportive Services, over 12 months, throughout San Diego County to eligible job seekers. Services provided include, but not limited to: gas assistance, bus passes, food cards, interview clothing, uniforms, license/training fees, tools and other expenses necessary to complete job search activates.

• Traveled to various Workforce Career Centers to deliver critical financial services.

• Delivered services to 40+ customers a week while accurately managing individual case files for each customer and transaction.

• Analyzed individual customer needs and make referrals to the following services: housing, food, medical, mental health, financial, legal, career development and childcare.

EDUCATION

Master of Science in Organizational Management and Leadership

Springfield College- Tustin, CA

Bachelors of Arts Degree in Sociology (Health, Education, Welfare)

California State University, San Marcos, CA

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