Executive Summary

Nationality German

Current Location Germany

Degree Bachelor of Engineering in Computer Science

Languages English (fluent), German ( B1 - Certified by Telc GmbH &

Berlitz )

Availability Two Weeks Notice Period

Desired Job Contract

SAP Skills SAP CRM 7.1 Ehp3 Sales and Marketing

SAP CRM 7.1 Ehp3 Master Data

SAP CRM 7.1 Ehp3 Customer Interaction Center

SAP BCM 6.0

SAP CRM Middleware

SAP Social Media

SAP R/3 6.0 Ehp7.0 - Sales and Distribution

SAP HR Employee Master

Industries Retail

Chemical Cleaning Service

Paper Manufacturer

Equipment Manufacturer

IT Solutions

Telecommunication

Tools MS- Office, VISIO, SAP Solution Manager

SAP - Experience 2002

since

Experience Summary

More than 12 years of hands-on experience in capturing user requirements,

designing, providing solutions and developing SAP CRM objects including, Sales,

customer interaction center, BCM, Middleware, Master Data, Quotation Management

and Order Management.

Expertise in configuring Master Data, Quotation Management and Order Management.

In-depth knowledge of integration between CRM and ECC

Expertise in CRM integration with HR for employee master data and organization

structure replication. Good Experience in SAP HR Employee Master configuration

Expertise in CRM Middleware with good knowledge of BDoc, ALE data exchange, IDoc

with R/3

Expertise in Enterprise Service (Web Service) enhancement, data transfer from

CRM to PO/PI in BDoc to IDoc format

Expertise in Master Data, Quotation, Order management, customer interaction

center, BCM for sales and service for B2C and B2B business scenarios.

Understanding of Web UI architecture, Data Modelling, creating and modifying

BSPs, views and view sets, experience in working at BSP, BOL & GENIL.

Adept in all phases of project - Preparation, Blueprint, Fit Gap Analysis,

Realization, Go-Live and Support.

Expertise in translating business objectives into clear functional and technical

specification.

Global template rollout (more than 14 deployment locations) and implementation

projects full life cycle of software implementation (Preparation, Blueprint, Fit

Gap Analysis, Realization, Go-Live and Support

Data Mapping, Prototyping, System Integration and Various Testing (unit test,

process integration test, and user acceptance). Good knowledge in Lead

management and Opportunity Management

Onsite/Offshore model project - leaded onsite functional and technical team

responsible for all technical objects deliverables.

Global template rollout project cutover activity plan, monitored cutover

activities and leaded the cutover team.

Provided solution, Advice and Support to system users (for 24 countries) after

template rollout.

Efficient management, presentation, analytical and interpersonal communication

skills. Strong in Functional and Functional specification documentation with

good knowledge of technical, conceptual and problem solving skills and quick to

comprehend new technologies.

SAP Experience

Sales

Sales Base Customizing and Configuration for Lead management, Opportunity

management, Quotation management and Order management

Define Sales Order Types, Item Categories, Item Category Group and Item

Category Determination

Define Number Ranges for Sales Orders, Billing Block reason codes and Delivery

Block reason codes

Sales Order Rejection reasons, Purchase Order Number Check, Define Order Reasons

and Status and Text management process

Credit Management - credit check process, ATP check process with APO and ECC

and Partner determination processing

Free goods determination process, Contract management, Payment (credit card)

card process and Product Substitution, Partner Product Rage and Listing.

Configured different business process like Consignment sales, Third party sales,

Intercompany sales process, Consignment Consumption process, Cash sales, Rush

order, Make to Order, Bulk Order, Complaints like crediting memo and debit memo

request.

Activity management: Tasks, Appointments, E-mails and Interaction Logs,

Automatic partner and organizational data determination, Status management,

Notes, Attachments, Groupware integration

Service

Service quotation, Service Order, Credit memo, Returns and complaints

Master Data (CRM and ECC)

Master data customizing and Configuration on Account Management, Contact

Management, Customer Hierarchy, Organization Model, Employee Master, Account

Fact Sheet and Product Management.

Number Ranges for Business Partner, Business Partner Role and Business Partner

Role and Account Grouping

Sales Area Template, Address Management - BODS (DQM) duplicate check and

Relationship Category

Partner Function, HR Employee Master Configuration and replication, Account

Hierarchy and Product Hierarchy

Merge Accounts, Automatic employee determination, Account group determination,

Partner function determination.

Master Data mapping between CRM and ECC

Middleware

Basic Middleware Configurations

Checking ISO Codes in SAP ERP system and defining product hierarchy structure in

SAP CRM

Defining Product ID settings in SAP CRM and logical system for SAP ECC in SAP

CRM

Defining logical system for SAP CRM in SAP ECC, parameter tables CRMCONSUM/

CRMRFCPAR/ CRMPAROLTP in SAP ECC

Activating Event control in SAP ECC, Creating Site and Subscriptions and Queue

Registration in SAP CRM

Starting queue demon and queues, Setting up Error handler in SAP CRM and

Reorganizing Middleware Data

Defining Distribution channel, Division and assigning distribution channel to

Sales Organization

Setup Sales Area and assigning Plant to Sales Organization - Distribution

channel

Data exchange Configuration

Set up Download (Initial/Delta), Perform Initial Download /Delta Download and

monitoring

Monitoring Queues, Create Synchronization Request, Start Synchronization

Request and Monitor Synchronization Request

Administrative settings for replication of Master Data and Transaction Data

between CRM and R/3

Master Data Download, master data and transaction data replication.

Customizing Objects download, Downloading Adapter Object DNL_CUST_S_AREA and

Division Settings

Customer Interaction Center (CIC)

Inbound and outbound phone call processing

E-mail handling (receipt and reply)

Creation of service tickets and processing of related data (installed base

components, contracts, service level agreements, warranties)

Service Request - agents to open, edit, and close all sorts of service requests.

Interaction Record - logs customer interactions across all channels and

scenarios

Interaction History - Displays the history of customer interactions across all

channels and business Multi-level Categorization - Uses predefined codes to help

qualify problems, damages, reasons, tasks, etc.

Alert management, Account Identification and Interactive Scripts

Business Communication Management (BCM)

Customization in CRM application to full fill the GAP between CRM and BCM.

User profile configuration

Connection Setup between CRM server and many BCM servers

HTTP Connections to External Server and Communication Management Software

Connections

Maintain System Settings and Communication Management Software Profile

IC MCM Com Management Software Link Profile & System and Web IC profiles

Assign Function Profiles and Assign the Web IC

Web UI and BCM integration rollout for Spain, Italy and France and Web UI and

BCM integration test

Configured and Customized SAP CRM CIC and SAP BCM - CTI (Computer Telephony

Integration) integration.

Multiple (Spain, France and Italy) rollouts of SAP BCM - CTI and End user

support after implementation / rollout.

Social Media on-Demand (SMoD)

Enable CRM Social Media Integration in SAP CRM Interaction Center.

Integrate Facebook as a channel to be used in CRM Interaction Center.

Integrate Twitter with CRM Interaction Center.

Interface between Facebook and SMoD. This bi-directional interface will be used

mainly to synchronize posts, private messages and customer profile information.

Interface between Twitter and SMoD. This bi-directional interface will be used

mainly to synchronize posts, private messages and customer profile information.

Web Service:

Consumed custom web service to validate VAT number and email address validation

Distribute master and transactional data from SAP CRM to sales channels Wincor

(BTQ) and Hybris (e-commerce).

Customer create, update, read and employee read web service enhancement to

satisfied business requirement

Sales order create, update web service enhancement to satisfied business

requirement

CRM Web UI

Web UI customization and configuration and Groupware integration with IBM Lotus

Notes.

Account Factsheet customization and configuration

Application Enhancement Tool (AET) to add new custom fields, translating field

labels on existing business objects.

Customizing of Business Roles / Define PFGC Role Configuration /Profiles /

Navigation Bar / Transaction Launcher

Design Layer to make changes to design layers to hide fields or change field

labels for many views at one time, rather than making the changes individually.

Technical background with BOL and Genil Programming - Developed custom solution

from scratch by custom BOL and GENIL design.

Plugged custom BOL application in to existing Web UI framework.

Enhancement existing SAP given models to fulfill client business requirements.

Component Workbench to customize custom presentation layer using Model view

controller

BSP Technology, ABAP and OOABAP programming knowledge

Project Experience

Client Nestle (Nespresso), Nespresso is a sister company of Nestle and

Swiss doing coffee RETAIL business around the world.

Duration May 2013 to Till Date

Project SAP CRM /CIC - ECC Retail - Phenix Program (Implementation & Template

Rollout)

Role SAP CRM Solution Environment SAP CRM/CIC 7.1 Eph 3, Social

Architect Media, ECC 6.0 Ehp7.0 - Retail,

Sales on-Demand, NetWeaver 7.03 -

PO, Hybris 5.0 and Wincor (POS)

As a solution architect evaluated customer requirements, map them to business

processes and ensure a proper implementation from a solution architecture point

of view.

Identified solution gaps and developed gap closure options.

Designed detailed end-to-end industry (B2C)-specific / corporate customer (B2B)

to-be processes.

Provided conceptual and architectural solution blueprint for B2C and B2B

business to meet business requirements from the areas: CRM master data,

middleware and sales order.

Master Data:

Business partner, contact person, employee master, plant, vendor, products

(Articles), Customer Hierarchy and Organization model.

Middleware:

CRM end-to-end Middleware configuration. Initial/Delta and Request Download

ECC-to CRM.

Customizing Synchronizations, defining Logical systems, RFC connections in

ECC-Retail and CRM.

Request synchronization of Customers, Conditions, Materials and Sales Documents

between ECC-Retail and CRM.

BDOC Analysis, Queue Monitoring, IDOC extension, ALE Distribution Design,

Partner Profile configuration

Data Synchronizations designed for master data and transactional data between

SAP CRM - ECC-Retail and between SAP CRM - non-SAP systems (Hybris, Wincor-POS,

etc using CRM Middleware (XIF adapter).

Customer on-Demand (COD) - CRM integration to replicate master data and

transaction data.

Sales Order:

Identified solution gaps and developed gap closure options for end-to-end sales

order processes cash orders, sales returns, rebates, inter-company sales, bulk

order, complaints like crediting memo and debit memo request.

Delivery mode determination for outbound deliveries.

Web Service:

Consumed custom web service to validate VAT number and email address validation

Distribute master and transactional data from SAP CRM to sales channels Wincor

(BTQ) and Hybris (e-commerce).

Customer create, update, read and employee read web service enhancement to

satisfied business requirement

Sales order create, update web service enhancement to satisfied business

requirement

Social Media on-Demand (SMoD) and Sales on-Demand (SOD):

Data Replication between CRM and Social Media: Organizational unit, Employee,

Consumer, Consumer Social profile, Service Request, Service Request status and

Interaction Categories hierarchy.

Integrate SMOD and CRM Interaction Center.

Data Replication between CRM and Sales on-Demand: Organizational unit, Employee,

Customer, Quotation, sales order, products, customer hierarchy and product

hierarchy.

Client Atlas Copco, Belgium Atlas Copco is an equipment manufacturing

company for various industries like Mining and

Rock, Construction equipment and Portable

Energy, Stationary Compressors and Industrial

Tools.

Duration October 2011 to April

2013

Project SAP CRM/CIC - Atlas Program - Implementation & Template Rollout

Role SAP CRM Lead Environment SAP CRM / CIC 7.0 Ehp1, ECC 6.0

Consultant and Solution Manager 7.0

Contacted blue print workshop for CRM master data area and sales module

Have provided functional design solution for CRM master data and CRM SALES -

Quotation and order management

Development of Business Requirement Document, Process Flow Diagram, Fit GAP

analysis and Functional specification for CRM master data and CRM sales module

CRM /CIC - Conference Room Polite (CRP) demo scenario preparation & demo system

prepared and provided demo to client business process owners.

Data Synchronization between R/3 and CRM /CIC: Master data, Sales /Service -

Quote & Order, R/3 Enterprise structure with CRM Organizational model

Middleware configuration for master data and business transaction data

distribution to R3

Middleware configuration for initial download, delta download and queue

monitoring

Monitoring of queues and jobs, and subsequently created IDocs and BDocs, and bug

fixing and reprocessing them in case of errors is a day-to-day activity.

Groupware integration with IBM Lotus Notes

Configuration of determination procedure: Item Category determination and

partner determinations procedure

Defining Sales Process: Consignment sales, Third party sales, Intercompany sales

process, Consignment Consumption process, Cash sales, Rush order, Make to Order,

Bulk Order, Complaints like crediting memo and debit memo request

Performed data migration activities for- CRM master data and transactional data

(Quote & Order)

Configured Transaction types, Item category, partner function, Business

Partners, Relationships, Contact Person, Organizational Structure and Products

Configured CIC (customer interaction centre - service scenarios)

Configured field attributes roles and relationships for Business Partner master

data. Employee Master, Product Master, Organization Structure, Install Base

Management.

Good knowledge of Service Process, Call center process, Lead and Opportunity

management.

Wrote Unit/Integration/user acceptance - test scripts for functional

development, Test cases for testing scenarios, conducted Testing for whole

processes, supported for all Testing Defects.

Client Ecolab Deutschland Ecolab is a global leader in water, hygiene

GmbH, Germany and energy technologies and services,

providing and protecting what is vital in Food

& Beverage, Food Retail, Healthcare, Textile

and cleaning and safety area.

Duration Oct 2009 - May 2011

Project SAP CRM / CIC / BCM / ECC - EBS Project - Implementation & Template

Rollout

Role SAP CRM Senior Environment ECC 6.0, SAP CRM / CIC 7.0, SAP

Consultant CRM & CIC 5.1 (2006), BCM

6.0,XI/PI 7.0 and Solution

Manager

As part of deployment team have provided CRM (SALES) functional design solutions

and supported during full life-cycle of rollout and implementation.

Worked in Business requirement analysis, Development of Functional specification

and Blueprint.

Configured and Customized SAP CRM CIC and SAP BCM - CTI (Computer Telephony

Integration) integration.

CRM Web UI and BCM integration rollout for Spain, Italy and France

Configured and Customized SAP CRM and SAP CRM CIC Sales Scenarios

Carried out CRM configuration and customization for Business Partners, Contact

Person, Products and Organizational structure.

Created Territory Hierarchies, Employees and assigned Employees to territories

through position and made a link between Territory and Organizational Structure.

Configured the complete Sales Process including Quotation and Order Management,

Account and Contact Management, Business Partners, Product Exclusion, Product

Proposal and Partner Product Range (PPR)

ATP check configuration, Credit check process and sales contract

Business Partner, sales order, Number range strategy for Business Partners and

Sales documents and configuration between R/3 and CRM.

Integrated R/3 Enterprise structure with CRM Organizational model along with HR

employee master configuration

Configured and customized Sales Transactions and Item categories in CRM and R/3

SD

Configured Item Category determinations and Configured Partner procedure

determinations

Configured Activity reasons with specific to particular Sales Transaction types

and defined profiles (date, action, status, org data profile, subject profile

etc

Excellent configuration and customization knowledge in Sales business process

like

Consignment sales, Third party sales, Intercompany sales process, Consignment

Consumption process, Cash sales, Rush order, Make to Order, Bulk Order,

Complaints like crediting memo and debit memo request

Sales module EDI Interface functional analysis, IDOC data mapping and partner

port configuration.

Data Synchronization between R/3 and CRM /CIC: Master data, Sales /Service -

Quote & Order, R/3 Enterprise structure with CRM Organizational model

Middleware configuration for master data and business transaction data

distribution to R3

Middleware configuration for initial download, delta download and queue

monitoring

Monitoring of queues, jobs, created IDocs and BDocs, and bug fixing and

reprocessing them in case of errors is a day-to-day activity.

After template rollout end user support provided for 16 countries.

Client UPM-Kymmene Ecolab is a global leader in water, hygiene

Corporation, Germany, and energy technologies and services,

providing and protecting what is vital in Food

& Beverage, Food Retail, Healthcare, Textile

and cleaning and safety area.

Duration Feb 2007 - May 2009

Project SAP R/3 and SAP CRM - Global One Template Rollout

Role SAP CRM Senior Environment SAP ERP 2005, SAP CRM 5.1 (2006),

Consultant SAP Netweaver - XI/PI 7.0 and

Solution Manager

Involved in analysing the business requirements from the Business users and

prepared the Blueprints and Schemas for further customization, Involved in

preparing the functional and technical specifications for the business processes

and customization based on the gathered requirements

Involved in Full cycle implementation of SAP CRM including the major components

of Sales, Contract Management and Master Data related customizations.

As part of rollout team I have provided CRM (SALES) functional design solutions

and supported during full life-cycle of rollout.

Worked in Business requirement analysis, Development of Functional specification

and Blueprint.

Customized and Configured SAP CRM Sales Scenarios.

Prepared CRM Functional test plans for - Integration test and leaded

(co-coordinated) test team.

CRM Sales module EDI Interface functional analysis, IDOC data mapping and

partner port configuration.

Gathered SAP XI interface requirements and specifications are created. Designed

framework for Interfaces.

Responsible for SAP XI interface redesign / development and coordinated with end

user and technical team.

SAP interfaces are designed: Paper Machine Clothing (PMC), Weight Bridge,

Incoming EDI Invoice, MES/Cut-sized Packaging, UPM Diary, Catalogue provider,

Engineering System, Automation and Condition Monitoring, Item Browser, Sievo and

Work Order Capital (WOC).

Used SAP XI (PI) features to develop interfaces.

Prepared SAP XI interfaces integration test plan, UAT test plan (with 3rd party

systems / applications) and leaded the test / development team.

Prepared global template rollout project cutover activity plan, monitored

cutover activities and leaded the cutover team.

Client SAP AG, Walldorf - SAP AG is an ERP and CRM product development

Germany company.

Duration Aug 2005 - Oct 2006

Project SAP CRM Web UI 5.1(2006) / SAP CRM on Demand 5.1(2006) - Product

Design & Development.

Role SAP CRM Senior Environment OOABAP / ABAP 4.6, SAP Web

Technical Consultant Application Server 6.20,

BSP-Business Server Page 6.20 and

CRM IC Web Client 6.0

Created Functional and Technical Specifications, High and Low level design

documents.

Created and modifying business (BOL) objects using CRM IC Web Client features

Created views, view sets, navigational links and drop down boxes etc... using

CRM ICW Web Client frame work features (MVC - Model view controller).

Designed and configured Sales Order Cockpit and business partner cockpit views

Created BSP elements and OTR text

Modified run time and design time repositories files.

Responsible for sales and master data - order & business partner and contact

person modules.

Created pages with flow logic and page fragments in order to implement the new

functionalities.

Creating BSP elements and new classes in order to achieve new requirements.

Used CRM IC Web client features to create navigational links between the view

and view sets.

Created main summary page for the business partner and contact person

components.

Created unit/integration/UAT test plan and coordinated (managed) test team.

Created test report and presented to the product delivery team.

Provided support for implementation and customization to various customers in

Europe & USA - Centrica, Capita Insurance Services, British Gas (UK), Dr.Oetker,

Philip Morris (USA), etc...

Client SAP AG, Walldorf - SAP AG is an ERP and CRM product development

Germany company

Duration Jan 2002 - Jul 2005

Project SAP CRM Mobile Sales 4.0 & 5.0 - Product Design & Development

Role SAP CRM Senior Environment SAP CRM 4.0 & 5.0, VB.Net, VBA

Technical Consultant 6.0, MS-SQL Server 2000 and ABAP.

Created functional & technical specifications, High and Low level design

documents.

Customized Sales Transaction (Order Management), Business Partner and Contact

Person modules.

Created and modified BDocs using BDoc Modeller.

Creating and modifying Business Objects and Business Queries using MAS (Mobile

Application Studio) features.

Middleware system configuration - logical systems, RFC parameters, site,

publications and subscriptions

Middleware configuration for master data and business transaction data

distribution to R3

Middleware configuration for initial download, delta download and queue

monitoring

Monitoring of queues and jobs, and subsequently created IDocs and BDocs, and bug

fixing and reprocessing them in case of errors is a day-to-day activity.

Created and modified Tiles, Tile Sets, Rules, Functions, Procedures and

Hyperlinks using MAS feature.

Created unit/integration/UAT test plan and coordinated (managed) test team.

Created test report and presented to the product delivery team.

Provided customer support

Telecommunication Projects

Client VIAG Intercom GmbH (BT VIAG Intercom is a telecom company and

Group), Germany sister company of British Telecom group and

providing fixed and mobile network service

to German market.

Duration Nov 1999 - Oct 2001

Project Sales and Customer Management (SalCus - Telcocare) - Order

Management

Role SAP CRM Senior Environment PeopleSoft CRM 9.0.2, Vantive

Technical Consultant 8.0, Oracle8i Oracle 7.3.4.5,

UNIX and Vantive Visual Basic.

Implementation of Telcocare and customized for SalCus order management system.

The functionality Implementation in SalCus is Customer Care & Support, Sales &

Marketing and Order System. Ordering New Products (Phone, Mobile), Activation

and Deactivation, Case Handling & Problem Management, Resolution of case,

SIM/MSISDN management, Mobile Migration, Home Zone Upgrade and down grade and

Fulfillment

Captured the customer's requirement for Sales & Support module.

Prepared fit Gap Analysis Report and customized the Vantive/People soft CRM

Sales & Support Module.

Created high and low level technical documents

Created Oracle Stored procedure to implement the business requirement.

Used Vantive/PeopleSoft CRM feature to create user dialog boxes, defined code

sets, VB scripts and Business Rules.

Data Mapping between ARBOR (Billing System) and Salcus order management system.

Client British British Telecom is one of the biggest

Telecommunication Plc, telecom in company in UK and providing fixed

UK and mobile network service to UK market.

Duration Oct`96 - Sept`99

Project High Speed Order Management System (HOMS)

Sharing in Success (SIS)

Customer Call Behaviour Analysis (CCBA)

Customers Service System (CSS)

MBT Support system (MSS)

Role Senior System Analyst Environment Oracle 7.3, Windows NT 4.0,

VisualBasic5.0, MS-Access97,

UNIX (SunOs5.6 and Seismic)

Oracle 7.3, Windows NT 4.0,

Visual Basic 4.0 and SQA suite

6.

Oracle 7.3, Windows NT 3.5.1,

Visual Basic 4.0 and DCE v 1.1

Prepared requirement specification, high and low level design specification.

Project taking to offshore and hand over and prepared project plan and manpower

estimation.

Used the VB / MS - Access futures to develop the application.

Created oracle stored procedures/Database Triggers/UNIX Shell scripts, ENTERA

DAP, ACL, KTB files. Integrated the various Systems and Modules.

Created seismic build to install the application and prepared Unit and

Integration test cases for the application

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