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Assistant Customer Service

Location:
United States
Posted:
May 06, 2014

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Resume:

Dieunane (Dee Dee) Casimir

*** *** **. *. **. Paul, MN 55106

651-***-**** acd0dh@r.postjobfree.com

OBJECTIVE

Seeking a Phlebotomy position where I can use my 2 years of Nursing Assistant experience while I work toward my goal of

becoming a Registered Nurse.

QUALIFICATION SUMMARY

• Successfully completed Phlebotomy Certification

• State of Minnesota Phlebotomy License

• State of Minnesota Nursing Assistant Registry

• Certified Nursing Assistant Training

• Current CPR/AED

• Successfully completed 25 blood draws and 5 capillary punctures

• Compassionate, caring and sincere

• Strong computer skills in Microsoft Office Suite, Internet and Email

• Good verbal and written communication skills

• Multilingual language skills in English, French and Haitian Creole

• Experience working with young children and elderly clients

• Strong understanding of residents with Alzheimer’s disease and dementia

• Experience working with family members and assisting as part of a care team

• Attended trainings on considerations for the continuum of care, platinum service and improving

workplace relations

• Strong listening skills

EDUCATION AND CERTIFICATION

CENTURY COLLEGE, White Bear Lake, MN

• Phlebotomy Certificate, 2013

• State of MN Phlebotomy License – NCPT – ID #830525

LIFETRACK RESOURCES, St. Paul, MN

• Certified Nursing Assistant Certification, 2011

CENTRAL HIGH SCHOOL, St. Paul, MN

• High School Diploma

PROFESSIONAL EXPERIENCE

Regions Hospital – St. Paul, MN

Surgery Center Volunteer, 2012-Present

• Provide compassionate assistance to family members in surgery center waiting room.

• Locate information using Navi Care computer system and relay information about patient progress to

family members; relay information from Doctors and medical staff to family members.

• Provide respite care to parents and read and do activities with children.

• Stock area and make sure Surgery Center is a welcoming environment for all patients and families.

Maplewood Care Center – Maplewood, MN

Certified Nursing Assistant, 2011-Present

• Assist clients with all Activities of Daily Living including feeding, showering and dressing.

• Provide care to residents with varying levels of need ranging from fairly independent to needing total

care.

• Check and record vital signs and measured intake and output; monitor nutrition and eating habits.

Golden Living – Roseville, MN

Certified Nursing Assistant Externship, 2011

• Visit each resident on 3 wards per day equaling 40 residents

• Deliver services in the “Simple Pleasures” Recreational therapy program

• Deliver sorted mail to each resident’s room on 5 wards

• Deliver excellent customer service to each and every person at Golden Living.

• Successfully pass the evaluation process of the externship.

Cerenity Senior Care – St. Paul, MN

Certified Nursing Assistant Clinical, 2010

• Performed ADLs to residents under the supervision and direction of medical staff.

• Took vital signs and recorded appropriately, cleaned rooms and changed beds.

• Prepared food trays and served meals; recorded food intake and liquid output.

• Performed all other Certified Nursing Assistant tasks successfully as assigned by medical nursing staff.

Bethesda Memorial Hospital – Delray Beach, FL

Volunteer, 2004-2005

• Assisted children with reading and other activities while they waited their surgery appointment

• Assisted in other areas of the hospital as needed



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