Jin Jin

**** **** *** **, **** *** 206-***-****

Mercer Island, WA, 98040 acd0ck@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Solid academic background, strong technical skills and rich experience s in data project

Result-oriented, curious minded, teamwork and quick learning capability

Skills & Expertise:

Data Integration: Excel, SSIS, Oracle SQL, Teradata

Data Analysis: Excel Solver, SSAS, SPSS, SAS, R, SAS Enterprise Miner

Data Modeling: Clustering, Classification, Prediction, Association, Text Mining

Data Reporting: Power Pivot, SSRS, Tableau, Power Point, SharePoint

Others: HTML, Java, Adobe Creative Suite

WORK EXPERIENCE

Senior Data Analyst, CS Operational Insights, March.2014– Present

T Mobile USA, Inc., Bellevue, WA, 98006

Fully understand of Customer Service, Marketing and adjacent areas

Proactively identify the opportunity to improve customer experience and reduce cost

Independently provide analytical support to solve complex business problems

Initially lead cross function projects to implement solution

Present strategy recommendation to executive sponsors (including VP level)

Data Analyst job duties

Data Analyst, CS Operational Insights, July.2012– February.2014

T Mobile USA, Inc., Bellevue, WA, 98006

Developed statistical models to predict customer behavior and to forecast their risk

Performed A/B testing and scoring analysis to optimize campaign effectiveness

Established and monitor key performance metrics for campaigns

Created user-friendly and visualized dashboard and reporting portal

Built automated ETL procedures for data flow automation

Presented strategy recommendation to leadership team

E-commerce Intern, June.2011– December.2011

PEMCO Insurance, Seattle, WA, 98109

Provided development, maintenance and update on internal and external websites

Monitored web traffic and conducted basic web analytics on user behavior

EDUCATION

Certificate Program in Data Science, expected June.2014

University of Washington, Seattle, WA

Master of Science in Information Management, GPA: 3.75, June.2012

University of Washington, Seattle, WA

Bachelor of Science in E-Commerce, GPA: 3.7, major GPA: 3.9, June.2010

Nanjing University of Science and Technology, Nanjing, Jiangsu Province, China

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