Sabina Shanaj

**** **** ******- *** **, Brooklyn, NY, 11204 . 347-***-**** .

acd0br@r.postjobfree.com

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SUMMARY:

An experienced travel agent who is able to make the best possible travel

arrangements for clients destination, mode of transport and travel dates.

Experience in providing advises to the customers on prices, options and

must-see attractions in parts of the world. Strong and persuasive

interpersonal skills, excellent customer service and organizational skills.

Now looking forward to a making a significant contribution with an

ambitious company that offers a genuine opportunity for progression.

WORK EXPERIENCE:

MCM Travel Agency, 26 November, 85360 Ulcinj-Montenegro

Travel/Sales Agent

February 2004-November 2011

. Booked airline tickets on Amadeus Reservation System, ferry tickets,

accommodation, vacation packages, car rentals, cruises, and buses

. Attended workshop meetings and taking trips to familiarize myself

with different locales

. Advising customers on ticket prices, options, baggage allowance,

explanation of UMNR procedures, contacting airlines for confirmation

of waitlist statuses and giving effort on confirming special service

requests (SSR)

. Strong abilities to assess travel destinations, give honest advice to

customers and solve problems such as airline ticket issues quickly

and efficiently

. Rebooking and or making alternative travel arrangements due to

unforeseen circumstances

. Helping customers on the completion of US Immigrant and non-Immigrant

Visas, Australian, Canadian, and Schengen Visas

Albania Travel & Tours, 1703 Bath Avenue, Brooklyn, New York 11214

Travel/Sales Agent

November 2012 - September 2013

. Booking airline ticket on Amadeus Reservation System, and packages

. Translation of the documents from Serbian/Albanian languages to

English

. Assisting customers on finding the right destination with less wait

S.Vinodkumar Inc. Usa, 415 Madison Avenue, 21st floor, New York, NY

10017

September 2013 - March 2014

. Provided administrative and clerical support to 3 departments and

individuals

. Answer telephones and give information to callers, take messages, or

transfer calls to appropriate individuals

. Arrange for outgoing mail and packages to be picked up

. Ordering and maintaining stationery and equipment needed for the

departments and kitchen

. Booking flights, rooms and conference facilities

. Prepare and file confidential and sensitive documents

. Operate office equipment, such as photocopy machine and scanner

. Sign for UPS/Fed Ex/ Brinks/ Malca-Amit packages

SPECIAL SKILLS:

. Fluent in reading, writing and speaking English, Albanian and

Montenegrin/ Serbo-Croatian, proficient in German and Spanish

. Excellent typing and computer skills, such as Microsoft Word, Outlook

and Excel

. Extensive communication skills and highly developed interpersonal

skills

. Excellent customer service skills

. Well organized and goal oriented

. Responsible, reliable and dependable

. Ability to multi task and deal with more than one person at a time

EDUCATION:

"FPM" - Bar, Montenegro

University for business and management

October, 2010-May, 2011

High School "Bratstvo Jedinstvo" - Ulcinj, Montenegro

Tourism and hospitality

September, 1999 - June, 2003

Amadeus Functionality Course Diploma - Bar, Montenegro

May 7-12, 2012

REFERENCES:

Available upon request

Contact this candidate