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Manager Quality

Location:
Cleveland, OH
Salary:
$45,000
Posted:
May 07, 2014

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Resume:

Page *

Leanne Zidick, BSM

330-***-****

acd09o@r.postjobfree.com

Summary: Seeking an opportunity to further utilize my education coupled with experience. Goal

oriented, organized, driven, and looking to excel in a way that produces results and accomplishes

organizational goals.

Education

Indiana Wesleyan University Marion, Indiana

B.S. in Marketing, December 2013, GPA: 3.49

All electives in Business Information Systems – Analytical Thinking and Problem Solving,

Visual Basic, Java. Detailed coursework also available on LinkedIn:

www.linkedin.com/pub/leanne-zidick/20/708/543/

Skills:

Research and development

Various software efficiencies and experience (Word, Excel, PowerPoint, Access, Project, Adobe

Acrobat Pro, Cardiff Teleform)

Utilizes basic analytical mechanisms

Brand Marketing

An experienced process improvement specialist

Electronic medical record experience (Evolv)

Experience in speaking and conducting meetings with groups and company stakeholders

Experience

OhioGuidestone; private; non-profit (formerly Berea Children’s Home & Family Services)

Quality Improvement Specialist, August 2007 – Present

• Created marketing plan for first for-profit venture (Invision Counseling Solutions), brand

marketer, and office administrator

• Reviews, tracks and/or provides reports for a variety of quality & compliance mechanisms that

indicate overall trends, patterns, strengths and needs: Training Evaluations, Peer Reviews,

Leanne Zidick 330-***-**** 15110 Lanning Ave., Lakewood OH. 44107 acd09o@r.postjobfree.com

Page 2

(Council of Accreditation), Anonymous Client Satisfaction Surveys, Telephone Satisfaction

Surveys, Purchaser Surveys, Departmental Satisfaction Surveys.

• Streamlined communicating and reporting mechanisms by configuring internal SharePoint

website for central communications.

• Responsible for presenting Quality Improvement reports within gatherings of key company

stakeholders.

• Manages employee clinical training programs.

• Office manager of downtown branch; continuous contact with patients in a clinical setting.

Nations Lending Corporation

Loan Processor 2006-2007

Utilized Loan Origination Software/ bank underwriting systems to process approximately 20-30 loans

per month.

Identified customer needs in order to match them with appropriate lenders and build bank proposal

solutions.

Initiated and composed various types of legal documents on behalf of clients for banks as well as title

companies.

Axis Financial Group

Assistant Loan Processor 2005-2006

Maintained internal databases.

Assisted loan processor to maintain deadlines.

Leanne Zidick 330-***-**** 15110 Lanning Ave., Lakewood OH. 44107 acd09o@r.postjobfree.com



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