William (Bill) Burns Cell: 805-***-****

**** ***** ******

Simi Valley, California 93063

Email acd09m@r.postjobfree.com

Summary of Qualifications

Energetic, enthusiastic and dedicated IT worker possessing strong interpersonal skills.

Extensive IT background with proven ability to work effectively with people of various

ages, cultural backgrounds and socio-economic statuses.

Team player motivated by strong knowledge and interest in wide range of computer

related fields.

Finely honed sense of time management and productivity skills.

Education and Training

Master of Information Technology Conferred March 28, 2013

American Intercontinental University Hoffman Estates, IL

Graduated with Honors Magnum cum Laude

GPA 3.75/40

Network/Internet Security

Bachelor of Information Technology Conferred March 2011

American Intercontinental University Hoffman Estates, IL

Graduated with Honors Magnum cum Laude

GPA 3.25/4.0 Deans List

Concentration in Computer Forensics

Associate of Arts Business Administration Conferred December 2010

American Intercontinental University Hoffman Estates, IL

Graduated with Honors Summa cum Laude

GPA 3.6/40

Concentration in Information Systems

Computer and Adjunct Skills

Strong knowledge of all Microsoft operating systems: Windows 95 through Windows 8

Strong knowledge of all Microsoft Office suites: Office XP through Office 2010

Basic understanding of network setup and configuration systems

Intermediate use various flavors of Linux operating systems such as Red Hat, Ubuntu

and openSuse

Knowledgeable of the use Microsoft Visual Studio suite 2008 and 2010 particularly

Visual Basic and Visual C#

Intermediate knowledge of relational database systems with strong emphasis on MySQL

and Microsoft SQL 2008

Working familiarity with remote access software such as remote desktop, Log Me In, and

pcAnywhere

Well versed in backup and disk imaging services such as Symantec Ghost and Acronis

True Image

Fundamental knowledge of Microsoft Active Directory

Intermediate understanding of PHP, HTML and HTML5

Work Experience

Consultant November 2012 - Present

Burns Consulting Services Simi Vally, CA

Currently involved in consulting with small businesses concerning establishing a viable

web presence

Providing basic hardware and software consulting services to include PC and laptop

repair, virus and malware removal and backup services.

Technical Support/Help Desk August 2011 – September 2012

Interdealer Trading Solutions Simi Valley, CA

Provided real-time support for data information services via internet and telephone

Trained new hires to manage the server system we were tasked to maintain

Performed daily and weekly maintenance and upgrades of the server farm assigned to

my team

Prepared a training manual for the proprietary software system in order to train new

employees, thereby cutting down on training time

Worked with Active Directory services, establishing new user accounts and access

privileges

PC Technician December 2007-August 2011

Barrister Global Services Network Hammond, LA

Performed computer system repairs of motherboards, memory, DVD/CD drives and

peripheral devices on a wide array of PC’s and laptop systems.

Communicated with various department heads on means to best provide timely delivery

of services to client base.

Coordinated scheduling of technicians performing work orders to ensure deadlines were

achieved on time

In the event of escalation for additional services, ensured scheduling was coordinated

between end users and help desk personnel.

PC Technician/Software Support August 2006 - November 2007

All Kleer Computers Sylmar, CA

Performed series of hardware and software upgrades for various corporate clients

creating as little disruption to normal workflow.

Performed virus and spyware removal services to help maintain worker productivity and

return systems to maximum output.

Designed and implemented Provided real-time support for data information services via

internet and telephone

Trained new hires to manage the server system we were tasked to maintain

Performed daily and weekly maintenance of the server farm assigned to my team

Prepared a training manual for the proprietary software system in order to train new

employees, thereby cutting down on training time sub-network segments to improve

efficiency of the financial arms of customers.

Provided remote and telephonic support and troubleshooting services to a wide variety

of consumer base.

Escrow Officer December 2005 - August 2006

Escrow Technologies Northridge, CA

Oversaw the day to day functions of an escrow unit by assigning tasks, setting deadlines

and prioritizing workloads.

Provided status updates to all parties connected to a transaction in an ongoing and

timely manner.

Consistently met deadlines, achieving maximum productivity and increasing profit

margins as a result.

Assisted with technical support in the areas of network connectivity, software

troubleshooting and telecom services.

Escrow Officer September 2001 – December 2005

Distinctive Financial Escrow Simi Valley, CA

Made recommendation on adoption of escrow processing software which was

responsible for increasing productivity of the escrow company.

Responsible for training and implementation of newly acquired software system,

performing this so as to minimize lack of productivity and downtime.

Outlined tasks and established deadlines to ensure timely delivery of escrow services.

Self Employed January 1993 – August 2001

Cherikimo Technical Services San Diego, CA

Consulted, designed and built custom computer systems for a wide variety of users.

Designed and implemented local area networks for small businesses and individuals.

Provided in home or on site computer support for a wide variety of clientele.

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