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Customer Service Sales

Location:
Monroe, NJ
Posted:
May 07, 2014

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Resume:

Patricia Anne Boyko

**** ** *** ***

Cranbury, NJ. 08512

609-***-****

acd08s@r.postjobfree.com

Objective:

Seasoned professional seeking a position which challenges expertise in all

aspects of business operations, account management and marketing.

Employment History:

Ashley Furniture Home Store (2014- present)

. Interior Design Specialist delivering elite experience to the

customer.

. Understanding and implementing the Ashley vision, brand related to the

customer demonstrating product knowledge, excellent listening ability

being responsive to their needs and providing design solutions aligned

with the customer's preferences and budgetary limitations.

. Organizational skills and attention to details, outgoing personality.

. Increase revenue month to month with effective sales techniques by

maintaining a book of business.

Acorn Stairlifts, Inc. (3/2012 - 12/2013)

. Mobility Company specializing in the manufacturing and retailing of

stair lifts.

. Contacted 150-200 customers in order to develop product interest.

. Set appointments for sales agent/surveyor to showcase and market the

stair lift to a niche customer base.

. Excelled in database and account management, not limited to call

disposition, qualifying leads, customer service support and overall

comprehensive problem solving.

. Surpassed sales and revenue quotas by 24% on a monthly basis.

Freehold Family Eye Care (2005- 2008)

. Managed operations for the physician medical specialty group.

. Automated patient verification of insurance, benefits, billing and

accounts receivable.

. Managed staff, scheduling, sales, payroll reporting and various

administrative duties.

Malouf Auto Group (1992 -2004)

. Car Sales /Business Development Representative successfully developed

new accounts and increased revenues.

. Coordinated with the service department to deliver award winning

customer service.

Sovereign Bank, FSB (1992 - 1998)

. Loan Analyst, sold and closed loans in excess of a million dollars.

. Wholesale Closer, able to meet deadlines and multitask in a fast pace

environment.

. Ensured compliance, reviewed and prepared reports based on loan status

and recommendations by the underwriting department.

West Windsor/ Plainsboro School District (1989 -1992)

. Substitute Teacher - Daily roster of 25 - 30 students.

NJ Builders Association Insurance Trust (1986 -1989)

. Account Executive - managed staff of 12.

. Conducted training programs, benefits and new employee orientations.

. Collaborated with management to select and hire insurance billing &

claims personnel.

NJ Hospital Association (1977 - 1986)

. Member Service Analyst Manager - Benefit specialist servicing accounts

of 50 to 25,000 employees to 30 NJ Hospitals.

. Responsible for contract interpretation, medical claims adjudication

and periodic auditing.

Education:

. The College of New Jersey (formally), Trenton State College, BS Health

& Physical Education.

. Mercer County Community College, Associate of Science

. Computer Literacy: Word, Excel, Microsoft Outlook and Power Point.

. References furnished upon request.



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