Josie Monaco

*** ****** *** **** 905-***-****

Stouffville, Ontario Cell 416-817-

8884

Summary of Qualification he: Administration Assistant

I have many years of dedicated experience, in a professional office

setting. Italian is my

Second language, I have a strong ability to work as a team member. I'm

consistently maintaining a positive attitude and enjoy helping others. I

am very organized and goal -oriented, understands procedures and logistics

I'm articulate and friendly, and very effective with working with people of

different background and temperaments.

I also have 25 Years Experience as a customer service representative and I

look forward to working with you.

Resume Cover Page

Contact Information: Josie Monaco

WORKING KNOWLEDGE:

Relevant Experience

Miller Paving and Construction Credit Coordinator

Ganz Customer Service Collections

Collections Debt repayment

Inbound and Outbound Calls

Microsoft office XP- 2000/ typing 55-60 wpm.

0. Basic Experience in Excel

Completed The Money Laundering Test,completed (July 2004

The banking Industry/Coins, MIF, Lotus- Notes, .Excel

Office Administration Manager/Billing/Collection

Data Analyst/Organizational skills/relationship

Building

Attention to Detail/scanning/Filing

Capital World Markets

Corporate Finance/Risk Analyst/Assistant

Analytic/Systematic thinking/results orientation

CIBC Customer Service Rep/Service Organizational Skills

CIBC Account Receivable Collections/Billing

CIBC Student Loan Officer/Trade Finance Risk management

CIBC Real Estate Division/Rep financial Analyst

CIBC Adjusting Line Credit-Mid Market Div.-Land Developers

Collections Officer-Debt Recovery-Visa,-Bank Loans

Busy Inbound and Outbound Call-Centre

Proof Reader Records Management/Analyzing

Problem Solver/Quality Assurance

Work well under Pressure

30 Denton Apartments-Grise Mgmt Rental Agent

Work Experience in Collections Department/in Different Departments

CIBC Student Loans

Provided Customer Service to Students

Explained All Government programs Available to Students, that were unable

to

To repay the Loans Back in regulated Time Frame:

ROGERS CABLE

Providing Customer Service" To Customers to Cable Subscribers, with

Delinquent Accounts providing and preparing Monthly Statements/Billing:

Cash Money

Providing Customer Service, giving the Consumer an Opportunity to pay back

the loan provided to them by them As a Cash Advance on their Pay. Billing

Monthly Statements.

Scotia Bank-CIBC Bank

Providing Customer Service to all Clients with their delinquent accounts to

bring them back into good standings with the bank. Preparing Arrear

Statements:

CIBC REAL ESTATE DIVISON-World Market

Temp-5-months:

Reporting to the Vice President-CEO

Assisting with the issuance of Line of Credit/With CIBC World Market

Dealing with existing Customers over the phone gathering all financial

information

Providing Customers Service with Trade Finance. Reviewing all information

gathered to ensure accuracy before submitting to trade fianc s for final

Approval of the issuance of the line of Credit is given to consumers,

Silverthorne and Natale's law Office- Lawyers for the collection Agency

Taking inbound Calls making appointments"

Ganz

Taking inbound calls and making outbound calls (collections)

Releasing orders from credit hold

Extending Line of Credit to customers in good standings

Sourcing related credit references from Dun and brad street/gains

Accounts receivable collection

Reporting to 2 managers on a daily basis.

Talking to related field representative of Ganz Inc-USA Portfolio

Matching invoices to check payments received by our customers

Putting through credit card payments

Miller Paving and Construction

Setting up accounts with Credit Limits

Credit and Collections

Customer Service Representative

Taking inbound and outbound calls

Processing Credit Cards

Processing Payments to customers accounts

Making sure accounts are paid on time

Preparing Monthly Statements and Account Receivable Collection

Education:

Commerce Court Toronto-CIBC Computer Training 2004-2004

Stephen Leacock Collegiate Institute 1978-1980

Herzing Institute Office Automation 1980-1982

PCT Services computer Training 1998-

1999

I am ready and willing to start work at any time: I have Provided you all

the contacts numbers that you may need to contact me:

Home 905-***-**** Cell 416-***-**** E-Mail" acd05j@r.postjobfree.com

References Upon request

Thank You again for taking the time to review my resume, Hope to hear

from you...As I am ready to start immediately.

Thank You,

Josie Monaco

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