Alexander Montesinos

**** ******** ******* *****,

Plant City, FL 33567 813-***-****

acd03w@r.postjobfree.com

SUMMARY

United States Navy Veteran with over 25 years of Technical, Information Technology, Communication and Engineering experience. (Voice/Data Communications Engineer Level III)

CLEARANCE, CERTIFICATIONS & EXPERTISE

Clearance

Top Secret/SI/TK/G NATO – January 2011 Technical Certifications

Security + Certification 01 – Dec 2012

ITIL v3 Training – Aug 2012

Tactical Support Communication – Dam Neck, VA. NEC 2375

Transmission System Technician – Norfolk, VA. NEC 2379

DISN Video Services Level 1 & 2 – Williamsburg, VA. Dec. 2007

Technical Training

DISN Training – May 2011, Theater Network Management Architecture Operator, Tandberg MXP 8000, 6000, Polycom, Picture Tel systems, Tandberg MCU Bridge System, Verizon Telecom MCI Bridge System, Information Assurance Security Program, Primary Leadership Development Program, Information Systems Technician, Transmission Systems Technician, Surface Communication System Operator, Tactical Support Communication System Operator

Technical Expertise

Multiple Windows PC and Server Platforms, Novell, UNIX, LAN/WAN design and architecture, TCP/IP, Ethernet, ATM, Fiber Optics (OC3, OC12), H-320, H-323, T1/E1, CISCO ROUTERS, Voice Mail, Promina’s, CCSD database, Defense Red Switch NETWORK, TACLANES, and KIV-7’S, WSC-6, WSC-8, BMC Remedy 7.5 version

Software Skills

MS office, MS Exchange E-mail administrator, NT System Administrator, MS Outlook Calendar, MS Visio, MS Excel, MS Visio and Internet Scanner Software (ISS)

PROFESSIONAL EXPERIENCE

NETOPS System Controller Engineer Nov. 2010 – April 2014

SAIC INC., MacDill AFB, Tampa, FL

Provided 24 hours of overall management of intra/inter theater Authorized Service interruptions throughout the area of operations.

Processed component ASI requests and tracked all ASIs from initial requests to completion.

Evaluated impact assessments of network systems, provided resolution to components with conflicting resources, and prepared recommendations to the Chief Watch Officer to assist with approval processes.

Recommend and verified ASI front page for Commander’s Critical Information.

Requirement (CCIR) status and reporting, completed trouble tickets using CENTCOM approved systems to provide reports for situational awareness, and briefed ASI status to Operations Chief Watch Officer.

Validated, modified and submitted AI tickets and AR tickets into the BMC Remedy System version 7.5 and search records for modifications.

Imported data into ITSM Remedy Management System under new change to create and modify daily reports.

Video Teleconference Engineer July 2008 – Oct. 2010 Apptis Inc., MacDill AFB, Tampa, FL

Coordinated VTCs through CENTCOM HQ and through the SWA HUB for members overseas.

Performed audio/video quality checks prior to VTCs to prevent negative impacts.

Coordinated with TNC CENT NOCs (IDNX, ATM, DSN, NIPR, and SIPR) and end-user

customers to determine outage causes and fix-actions.

Assisted VTC customers throughout the theater with any VTC related issues, and monitored upcoming authorized service interruption messages.

Analyzed information requirements, evaluated analytical and systematical problems of workflows in monitoring VTC IP in the theater.

Video Teleconference Engineer Feb. 2008 – April 2008 SURGEON GENERAL, Bolling AFB, Washington DC

Coordinated over 300 long/short term fused VTC’s day-to-day staff operations and Air force missions exercises with multiple sites using the Tandberg MCU Bridge System.

Provided support to customers requesting to schedule an audio teleconference using the Verizon Conferencing Network and issuing over 100 phone lines.

Facilitated internal and external liaison with Air Force staff personnel desiring VTC services, determined the type of service needed in bridging other sites, and set up and operated the Tandberg end units equipment.

Video Teleconference Manager Jan. 2006 – Jan. 2008

United States Navy, COMSUBFOR, Norfolk, VA

Provided technical support to over 600 planned and emergency video teleconferences by coordinating up to 20 commands using the Tandberg MXP 6000 system.

Facilitated, coordinated, directed and troubleshot Tandberg, Polycom, and Picture Tel video teleconference equipment, with the highest level of customer service, instrumental in coordinating the installation of two brand new conference rooms with $150,000 of Tandberg MXP 6000 VTC equipment.

Maintained telephone service to the phone switch by completing job orders supporting over 500 personnel with reliable phone communications.

Technical Support Video Manager Nov. 2002 – Dec. 2005 United States Navy, Naples, Italy

Provided technical knowledge of the electronic key management system and seasoned leadership skills to deliver over 1000 electronic keys to the Navy ships per month.

Maintained near flawless communications to over 800 DISA circuits and trunks.

Provided rapid, reliable and secure voice, video and data services and communications links in support of Command, Control, Computer, Communications and Intelligence to joint U.S. forces deployed worldwide ashore and afloat.

Directed operations and maintenance of the Naval Telecommunications System and commercial assets for the Chief of Naval Operations and Joint Chiefs of Staff.

Technical Support Manager July 1999 – Oct. 2002 United States Navy, Camp Smith, Honolulu, HI

Displayed leadership knowledge of communicating sub-systems support with outstanding communications in customer support, managing over 150 technical circuits with 99.98 percent of reliability rating.

Established the tracking and administration of all circuits circulating through Camp Smith Hawaii. Including submitting Request for Service, tracking progress of installed circuit installation, maintaining and organizing circuit history folders, and submitting Delayed Service Requests along with In Effect Reports.

Performed Node Site Coordinator duties for ATM and IDNX on behalf of DISA Pacific.

EDUCATION

University of Maryland - College Park, MD

General Computer Studies – 40 hours

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