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Customer Service High School

Location:
Durham, NC
Posted:
March 06, 2014

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Resume:

Lanita L. Rivers

*** ******* *** - *******, ** **027

980-***-****

acczw0@r.postjobfree.com

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Dependable, motivated Customer Service Professional with over 5 years of

experience

SUMMARY OF QUALIFICATIONS

. Over 5 years of experience in customer service

. Experienced in bookkeeping and logistics

. Reliable and hard working

. Work well independently and on a team

. Learn new skills quickly & easily adjust to change

PROFESSIONAL EXPERIENCE

Packer Lionel Racing

10/2013 - 01/2014

. Examined and inspected products to ensure that orders were correctly

filled and packing specifications were met.

. Located missing merchandise from bins or shelves.

. Kept records of out-going orders.

. Placed merchandise on conveyors leading to wrapping areas.

. Measured, weighed, and counted products and materials.

. Inspected and removed defective products or materials by placing them

in the required location.

. Attached shipping label to finished packaged items.

Cosmetologist Impressionistic Styles

05/2012 - 10/2013

. Analyzed client's hair and other physical features to determine or

recommend treatment or suggested hair styles.

. Scheduled client appointments and maintained customer information

records.

. Responded to customer inquiries or complaints.

. Coordinated facility schedules to maximize usage and efficiency.

. Performed accounting duties, such as recording daily cash flow and

preparing bank deposits.

. Monitored operations to ensure compliance with health, safety, or

hygiene standards.

. Planned, directed, and implemented salon services and marketing

strategies.

Collections Account Representative AmeriCredit Financial Services

11/ 2006 - 05/ 2010

. Handled a call volume of over 200 calls per day

. Initiated contact with customers via telephone in effort to obtain or

negotiate payments, or recover collateral on past due accounts

. Provided quality customer service, and assisted customers with a wide

variety of questions and problems regarding their accounts

. Identified and pursued alternative ways for locating customers and

collateral using various skip tracing techniques

. Achieved all established performance goals

Logistic clerk Cardinal Logistics

12/2005 - 05/2006

. Performed general office administration duties, including filing

documents, answering phones, and providing customer support

. Prepared and documented various data into the computer system while

consistently meeting company deadlines

. Provided superior customer service

Accounting Assistant Wal-Mart

05/2003 - 11/2003

. Verified daily cash flow through cash register readings

. Dispersed adequate cash supply to managers and cashiers

. Followed company guidelines and procedures

. Prepared accurate and timely financial reports

. Utilized basic bookkeeping skills and practices

. Demonstrated written and verbal communications skills with colleagues

and management

. Maintained professional manner at all times

ADDITIONAL EXPERIENCE

. Volunteer, Crisis, Charlotte, NC, May 2010

EDUCATION AND TRAINING

Laurel Park High School Martinsville, VA - Diploma 1996



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