Lanita L. Rivers
*** ******* *** - *******, ** **027
acczw0@r.postjobfree.com
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Dependable, motivated Customer Service Professional with over 5 years of
experience
SUMMARY OF QUALIFICATIONS
. Over 5 years of experience in customer service
. Experienced in bookkeeping and logistics
. Reliable and hard working
. Work well independently and on a team
. Learn new skills quickly & easily adjust to change
PROFESSIONAL EXPERIENCE
Packer Lionel Racing
10/2013 - 01/2014
. Examined and inspected products to ensure that orders were correctly
filled and packing specifications were met.
. Located missing merchandise from bins or shelves.
. Kept records of out-going orders.
. Placed merchandise on conveyors leading to wrapping areas.
. Measured, weighed, and counted products and materials.
. Inspected and removed defective products or materials by placing them
in the required location.
. Attached shipping label to finished packaged items.
Cosmetologist Impressionistic Styles
05/2012 - 10/2013
. Analyzed client's hair and other physical features to determine or
recommend treatment or suggested hair styles.
. Scheduled client appointments and maintained customer information
records.
. Responded to customer inquiries or complaints.
. Coordinated facility schedules to maximize usage and efficiency.
. Performed accounting duties, such as recording daily cash flow and
preparing bank deposits.
. Monitored operations to ensure compliance with health, safety, or
hygiene standards.
. Planned, directed, and implemented salon services and marketing
strategies.
Collections Account Representative AmeriCredit Financial Services
11/ 2006 - 05/ 2010
. Handled a call volume of over 200 calls per day
. Initiated contact with customers via telephone in effort to obtain or
negotiate payments, or recover collateral on past due accounts
. Provided quality customer service, and assisted customers with a wide
variety of questions and problems regarding their accounts
. Identified and pursued alternative ways for locating customers and
collateral using various skip tracing techniques
. Achieved all established performance goals
Logistic clerk Cardinal Logistics
12/2005 - 05/2006
. Performed general office administration duties, including filing
documents, answering phones, and providing customer support
. Prepared and documented various data into the computer system while
consistently meeting company deadlines
. Provided superior customer service
Accounting Assistant Wal-Mart
05/2003 - 11/2003
. Verified daily cash flow through cash register readings
. Dispersed adequate cash supply to managers and cashiers
. Followed company guidelines and procedures
. Prepared accurate and timely financial reports
. Utilized basic bookkeeping skills and practices
. Demonstrated written and verbal communications skills with colleagues
and management
. Maintained professional manner at all times
ADDITIONAL EXPERIENCE
. Volunteer, Crisis, Charlotte, NC, May 2010
EDUCATION AND TRAINING
Laurel Park High School Martinsville, VA - Diploma 1996