Shaquille Morales

** ******* **.

Chicopee, MA **013

Cell: 413-***-**** E-Mail: acczrl@r.postjobfree.com

PROFILE

Certified Computer Network Management School graduate with proficient Tier

One technical support and/or help desk abilities. Skilled in installing, configuring,

troubleshooting, and maintenance of laptops and desktops. Experienced with virtual

machines using Hyper-V and VM Ware and troubleshooting networks.

TECHNOLOGY SUMMARY

Technical Skills:

Deploying, installing, configuring, troubleshooting and securing

Windows XP, 7, and 8. Introduction to Linux commands,

Microsoft server 2008, 2008r2 and Server 2012. Networking:

Remote set up, IP addressing, DNS, DHCP, network infrastructure,

diagnostics, wired and wireless. Virtualization: Hyper V and

VMWARE Workstation. Security: Hardening Server Client

Networks and testing.

Software Skills:

MS Office 2007(configure Outlook 2007, e-mail

Accounts, set up calendar, tasks & weekly schedules), Excel,

Word, Access and Troubleshooting.

EDUCATION

Branford Hall Career Institute, Springfield, MA 2013-2014

Computer Network Management Certification

Successfully completed classes Computer Support Technology, Microsoft

Office I, Microsoft Office II, User and Application Support, Desktop Operating

Systems, Support Operating Systems, Network Operating Systems, Network

Infrastructure, Network Security, and Network Defense Technology.

Chicopee High School, Chicopee, MA 2008-2012

Graduated

EXPERIENCE

Chicopee Housing Authority, Chicopee,MA January-August 2013

Housing Maintenance

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