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Customer Service Technician

Location:
Orlando, FL
Posted:
March 06, 2014

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Resume:

Ralph J. Dimeco

TELECOMMUNICATIONS TECHNICIAN

*** *.******* ****, *******, FLORIDA 32801

352-***-**** * acczoq@r.postjobfree.com

SUMMARY

Telecommunications technician with knowledge in structured cabling systems, Cat5, Cat6, RJ45, punch-

down, terminate, blueprint reading, wired and wireless network systems, CATV installation, PBX and

VOIP phone systems. Commercial and Residential applications. Trained in customer service procedures.

Training / Certifications / Skills

Telecommunications Technician Training – Global One Networks Training Facility – Jan 2014

● Principles of transmission, Structured cabling systems, Codes, standards and regulations, Electrical protection,

Firestopping, Cabling system development, Work inspection, Moves, adds or changes, Retrofits, Project

implementation

Leadership and Communications Training :

● Workshop on how to master effective communication strategies, while gaining tools to cope with stressful situations.

Learning to listen and be heard, to improve your conflict management skills to positively impact your future career and

relationships.

EMPLOYMENT HISTORY

Global One Networks, LLC – Orlando, Florida

Telecommunications Technician I Jan 2014 - Present

● Installation of CAT5 and CAT6 cable, punch down and terminate..

● Moves, Add, and Changes

● Document service and installation actions by completing forms, reports, logs, and records.

Universal Studios FL

Customer Service/Safety Agent 2013-Present

• Providing safety instructions and ensuring compliance with all policies and procedures

Keylon Lighting Service INC - Brookville Fl 2006-Present

• Lighting Fixture Repair maintenance and Installations

EDUCATION

High School Diploma 1999-Present

Valencia college – Orlando,FL



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