Gwendolyn Brown

**** ******* ***** ** *** ***K Tallahassee, Fl 32304

850-***-****

acczlq@r.postjobfree.com

Objective

Seeking employment in customer service or management that will afford

the opportunity for growth and advancement.

Qualifications

Acquired 8 years experience in Housekeeping Management/Supervision.

Directed work activities for up to 10 housekeepers.

Monitored the quality of employees work to ensure customers satisfaction.

Investigated and resolved complaints relative to guest room services.

Evaluated individual performances of employee.

Received orders, canceled accounts and obtained details of complaints.

Answered multiple phone lines.

16 years of experience as a cook, cashier and food preparation.

Moderate computer literacy.

20 plus years of customer service experience

Professional Experience

Morrison's @ Capital Regional Medical Center Tallahassee, Fl

10/11/2010

FNS Assistant/CTU Associate

Input all patient diet information into computer system

Speak with patients on their meal choices that adhere to diet type

Ensure all HIPAA policies are enforced when dealing with patient

information

Make sure that all the diet information is correct prior to meals

Make patients meal trays

Deliver trays to patients

Document all meals made for the day

Document all allergies and special diet types

Springhill Suites Marriott Tallahassee Fl. 09/08-

01/09

Executive Housekeeper (temporary assignment)

Inspected work performance that adhered to job specifications and

established standards.

Planned and prepared employee work schedules.

Performed and assisted with cleaning duties as necessary.

Inventoried stock to ensure that supplies and equipment are available in

adequate amounts.

Instructed staff in work policies and procedures.

Supervised in-house services such as laundries, maintenance and repair.

Informed managers, desk clerks, and admitting personnel of availability of

rooms.

Eden Springs Nursing and Rehabilitation Crawfordville Fl.

05/08- 10/08

Housekeeper

Maintained 15-20 residents' rooms and other areas.

Washed and replenished linens and clothing.

Assured cleaning and safety guidelines were obtained.

Sanitized all areas of the residents' rooms.

G&L Fashions

Crawfordville, Fl. 11/05- 05/08

Sales Representative

Greeted customers in a courteous manner upon entering the establishment.

Received payments via cash, checks, credit cards, and automatic debits:

issued refunds.

Assured cleaning and safety guidelines were obtained.

Organized displays and arranged clothing.

Maintained stock, shipments, and inventory.

Bay Medical Center Panama

City, Fl. 08/01-11/06

Patient Transporter/Cook

Transferred patients to various locations.

Maintained medical equipment such as wheelchairs, stretchers and motorized

bedding.

Prepared meals according nutritional guidelines.

Maintained and clean a safe working environment.

Education History

06/1990 Wakulla High School

Diploma

05/2010 Forward March Employability Skill Training

Certificate

08/2012 Florida Institute of Technology

Attending

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