Traci Matthews

**** ******* **, ********, ** ****0

708-***-****

accz80@r.postjobfree.com

Profile

More than 5 years’ successful experience in administrative support and client service with recognized

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strengths in office and account maintenance, problem solving and trouble shooting, staff support, and

planning/implementing proactive procedures and systems to avoid potential problems.

Possess solid computer skills.

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Excellent working knowledge using both Windows and Mac systems; Lotus Notes, Microsoft Excel,

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Microsoft Word, Ceridian.

Team oriented self starter.

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Prepared to take on new opportunities with a positive, goal oriented attitude. I strive to excel in any

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position and I am continually searching for methods to enhance my own productivity as well as others.

Synopsis of Achievements

Increased customer retention by 19%

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Introduced key strategies to executives by utilizing mediation skills.

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Proactive planning led to notable increase in morale in all departments.

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Created consumer analysis, drastically reducing potential problems.

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Recognized and rewarded for outstanding work performance and work efficiency monthly

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Employment

CHICAGO SUN TIMES, CHICAGO,IL

2009 2014

Corporate Finance Administrative Clerk

1. Responsible for more than 3,800 individual and corporate accounts and 39 publications.

1. Support managerial and higher level executives in retaining new accounts and upgrading existing

service.

2. Quickly and effectively solve customer challenges

3. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer

relations.

• Organized documents for Managers & Client presentations

• Demonstrate ability to professionally network with high end clients

• Answer calls, record accurate memos, file & proofread letters

• Assisted in team development

First Midwest Bank, Chicago Heights, Il

2008 2009

Bank Teller I

• Developed marketing plans to ensure banking center’s daily sales, service, and marketing goals were met.

• Processed deposits, cashed checks, and balanced cash drawer.

Prepared general credit and debit ledgers

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Established and maintained honorable accounts of customers.

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Super Target, Tinley Park, IL

Administrative Associate

• Trained New Associates

• Prepare business correspondence (often using word processing, spreadsheet, and

presentation computer software)

• Coordinated between departments and operating units in resolving day to day

administrative and operational problems

• Assist with all aspects of administrative management, directory maintenance,

logistics, equipment inventory and storage

2006 2008

Education

Iowa Central Community College (online), Fort Dodge, IA

2013 Present

Associate of Arts [Anticipated Grad. Date 2015]

Homewood Flossmoor High School

2001 2005

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