Diana N Sanchez

**** ******* ***** ********, ** *8109

210-***-****

accz6o@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

More than 12 years of successful experience in customer service and

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Profile

support with recognized strengths in account maintenance, problem solving

and trouble shooting, sales staff support, and planning/implementing

proactive procedures and systems to avoid problems in the first place.

1. Possess solid computer skills.

2. Working knowledge using Microsoft Excel, WordPerfect and

Microsoft Word.

3. Ability to train, motivate, and supervise customer service employees.

4. A team player, acknowledged for being extremely organized.

5. Bilingual, fluent in English and Spanish.

Increased customer retention by challenging fellow coworkers to record their

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Synopsis of Achievements

most challenging callers in order to improve each individuals call control

strategies.

1. Created a habit of calling all missed appointments throughout the week

to fill in gaps in scheduled appointments.

2. Shared Supervisor responsibilities equally by creating a team leader for

each shift and rotating to allowing each CSR to practice their

leadership skills and responsibilities. Leading to a notable increase in

morale in the entire team.

Leasing Telephone Concepts,2310 NW Military Hwy 2010 2014

Employment

Customer Service Representative

1. Work with 5 other professional CSR to answer and

service more 3,800 individual and corporate accounts

nationwide.

1. Support sales by customizing and censoring new

accounts and upgrading existing service to fit each of

their individual need.

2. Quickly and effectively solve customer challenges to

maintain call wait at a minimum.

3. Maintain quality control/satisfaction listening to

recorded calls, critiquing on call control techniques and

constantly seeking new ways to improve customer

service.

Tooth Transition P.D, 5723 Foster Rd San Antonio 2009 2010

Front Desk/Receptionist

1. Checking in patients, verifying medical coverage,

scheduling/rescheduling, answering phones and filling

out appropriate codes for staff procedures.

2. Responsible for scanning paperwork needed for

insurance billing purposes, referrals and filing them.

3. Verify all patient information on file to keep information

up to date and maintain an organized, stocked office as

well as waiting room area for patients.

Advanced Medical Training, 422 N General McMullen 2009

Education

Medical Secretary

References Furnished Upon Request

Contact this candidate