Monica Ng’a ng’a

Cockeysville MD, *****

443-***-****

accz3h@r.postjobfree.com

Career Focus: Customer Service/Public Relations

Qualifications & Skills:

• Excellent Customer Service Skills

• Proven Leadership Qualities

• Advertising and Marketing Knowledge

• Proficient with all Microsoft Office Products

• Multilingual

• Strong Written & Verbal Communication Skills

• Punctual, Dedicated, Organized, Quick Learner

Education:

The Community College of Baltimore County Fall 2012 – Fall 2013

Associate of Arts Degree in Communications Expected Graduation Date: Spring 2014

Work Experience:

Living Wellness Chiropractic

Event Coordinator/ Marketer January 2014- Present

• Advertise and increase the productivity of new patients in the office

• Promote the company products about it

• Use tools such as public relations, advertising, and marketing communications

• Call clients to work out event details and plan with the clients and their team

• Scout and book locations, staff and cleanup

• Organize transportation

• Take Inbound and Outbound calls from customers/ patients

The Community College of Baltimore County, Baltimore MD

First Year Experience Mentor July 2013-January 2014

• Serve as an FYE Mentor for incoming first-year students

• Help first-year students feel comfortable by being aware of and responsive to their needs and

concerns

• Participate in CCBC’s orientation sessions

• Assist ACDV instructors by presenting topics, discussing experiences, and actively reaching out

to ACDV students

• Attend three weekly office hours to allow any student the opportunity to seek one-on-one support

and mentoring

• Support events sponsored by Student Life and the FYE program

• Participate in training sessions about educational requirements, college policies, support services,

and Student Life

Sodexo/ Subway

Customer service/ sandwich Artist September 2013-Decemeber 2013

• Greet and help customers

• Provide information and general customer service

• Assist with organizing and cleaning

Magooby’s Joke House, Baltimore MD August 2013-Present

Cook

• Prepare Food

• Organize

• Clean

• Customer and staff service

Vector Marketing, Baltimore MD June 2013-August 2013

Receptionist

• Manage incoming and outgoing calls

• Review resumes and schedule interviews

• Train new employees

• Organize the office

• Greet customers

Intergroup Services, Baltimore MD January, 2013- April 2013

Surveyor

• Performance of survey activities for the licensure of health care facilities

• Reviewing, evaluating, and making official reports of situations and conditions of patients

• Determining if good health care is being provided and the degree to which the facilities are in

compliance

L&M International Catering, Baltimore MD August 2012 – January 2013

Caterer

• Organize, set-up, clean

• Customer service

• Serve food

• Traveled to different events

Extracurricular activities:

• Mentoring Program 2013-Present

• Youth leadership 2010-Present

• Vice President of Women’s Studies Club 2012-Present

• Multi-cultural club 2012-Present

Honors/Affiliations:

• Consistent honor roll recipient 2006-Present

• Lead female singer for church choir 2009-Present

• Psychology Club president 2011-2012

• National Honors Society 2011-Present

• Georgia Work Ready 2012-Present

References: Available upon request

Contact this candidate