Arthur S. Miller

***** ***** **.

Corpus Christi, TX 78418

720-***-****

accz12@r.postjobfree.com

OBJECTIVE:

A permanent truck driving position with a well established, quality minded

trucking company.

WORK EXPERIENCE:

CUSTOMER SERVICE - INBOUND, Support Seven Chattanooga,

TN

November 2010 to

August 2013

. Answer inbound calls and provide customer service according to client

needs.

. Utilize excellent listening and verbal communication skills to assure

customer satisfaction.

. Exercise organization and multitasking skills to foster cooperation

within a team environment.

CUSTOMER SERVICE STAFF, Kelly Services Chattanooga,

TN

September 2008 to

November 2010

. Contract employee performing assignments primarily at Blue Cross/Blue

Shield of TN, Inc.

. Function as team leader overseeing project and assuring quality

control guidelines are met.

. Call center experience.

. Documentation in FACETS database.

. Member conflict resolution.

. Participation in Blue Cross/Blue Shield of TN Eastgate theft response

audit team.

. Privacy office customer service team lead.

. Develop reports as required.

LOAN OFFICER, American Acceptance Mortgage Chattanooga,

TN

September 2005 to

September 2008

. Reviewed and completed application information from potential clients

for the purpose of originating home mortgage loans.

. Followed process through to completion/closing of loan.

. Required attention to detail.

. High degree of customer service.

. Ability to interact well with diverse personalities.

MARKETING DIRECTOR, AccuStat Transcription, Inc. Aurora, CO

April 2003 to 2005

. Co-owner of small business.

. Responsible for sales and marketing of medical transcription services.

Resume

Arthur S. Miller

Page -2-

DRIVER TRAINER, Regional Transportation District (RTD) Aurora,

CO

October 2002

to April 2003

. Responsible for safety training of drivers of Access-A-Ride public

transportation buses for handicapped passengers. Range of vehicles

included 18, 24, and 30 foot buses. Followed proper documentation for

DOT regulations, safety and restraining patients. Used training

procedures in a regulated DOT yard for safe driving, emergency

situations, and parking techniques. Also provided first aid training

to make sure patients were properly cared for in the event of an

emergency situation.

DIRECTOR OF TRANSPORTATION, Spalding Rehabilitation Hospital Aurora, CO

October 1989 to

October 2002

. Responsible for enforcing all DOT regulations with respect to

transportation of patients to appointments and/or outings outside of

the inpatient facility.

. Responsibilities included coordination of patient transportation

schedules for the Admissions Department between four hospitals, as

well as accommodating the needs of the OT/PT, Therapeutic Recreation

and Outpatient Departments.

. Assisted physical, occupational and recreational therapists with

patient safety training during home evaluations and therapeutic

recreation outings.

. Supervised and trained five other drivers.

. Kept vehicle maintenance logs up to date.

. Assisted with facility safety inspections and fire code training of

hospital personnel.

ORDERLY, Craig Rehabilitation Hospital

Englewood, CO

November 1985 to October

1989

. Provided total inpatient care, as well as assisting as needed in the

urodynamics and outpatient departments.

. Responsible for assessing patient needs, training patients in various

procedures, and providing indicated physical, emotional and

psychological support on a one-to-one basis to spinal cord and brain

injured patients and their families.

FACILITY INSPECTOR, Martin Marietta Denver,

CO

July 1980 to September

1985

. Protected and inspected buildings and grounds for fire, safety, and

documented security hazards.

EMT/PARAMEDIC & DRIVER, Physicians Ambulance Service

Westminster, CO

January 1978 to

July 1980

. Certified EMT/Paramedic providing on-call emergency care.

. Knowledgeable in proper medical protocols.

. In depth experience with medications commonly used in emergency

medical situations.

. Supervised two other paramedics.

Resume

Arthur S. Miller

Page -3-

EDUCATION:

Chattanooga State Community College Chattanooga,

TN

Commercial Truck Driving Course

University of Colorado at Denver Denver, CO

General studies - Completed 12 Semester Hours

Colorado Association of Paramedic Educators Wheat

Ridge, CO

EMT/Paramedic license in affiliation with Lutheran Medical Center

Pomona High School Arvada,

CO

Graduate

OTHER TRAINING:

Dale Carnegie Course Denver, CO

Achieved most improved speaker award upon course completion.

Contact this candidate