Overview

I am a loyal company asset with proven ability to understand client

requirements, combine inductive and diagnostic skill with extensive problem

solving to design and implement long-term operational solutions. Such

skills include:

Project Management * Strategic Planning * Budgeting and Operations

Staff Development * Technology Procurement * Contract Negotiations

I strive to develop and maintain results oriented solutions ... if I can't

create the solution - I've no ego that keeps me from seeking knowledge from

coworkers, vendors or specialists. I am strong in verbal, written and

interpersonal communications. I'm proud of a solid track record in

effectively assessing and deploying sound solutions for a wide array of

clients with steadily increasing overall productivity building solid

partnerships and alliances.

EXPERIENCE

11/2013-Present Home Depot Merchandising Execution Associate

. As an MEA I performed in-store merchandising service activities

such as merchandising projects, planogram maintenance, overhead

organization and display/signage maintenance designed to enhance

the customer experience.

. Executed merchandising in Carlisle, Mechanicsburg, Shrewberry, York

& Harrisburg PA

. Reset merchandise Bays to match vendor display expectations

including merchandise location throughout store(s).

. Rebuilt merchandise bay configuration as new product arrived and/or

seasonal product changed.

08/2003 - 10/2013 Advanced Integrated Systems (AIS) Sr Project Manager

Atlanta, GA

. Designed and implemented office and operational flows, purchasing,

inventory and reporting.

. Created company best practices, standard procedures and standard

interfaces

. Defined sales and marketing strategy - hired and trained sales

force.

. Established and grew company from $0 to right under $1M.

. Grew client base an average of 100 clients annually for the first 5

years.

. Defined technology for resale and secured vendor/manufacturer

relationships.

. Defined Administrative and Operations processes and procedures.

. Initiated strategic movement from production based housing to

custom builders.

. Initiated strategic movement from dependency on housing market to

Commercial with security and surveillance, voice and data

networking, audio and video distribution.

03/2013 - 09/2013 AIS Contracted Project Manager McDonough Animal

Hospital McDonough, GA

> Project: Modernize a $1M per year company's IT and Physical Security

Functions

. Worked directly with CEO & CFO establishing plan and budget

. Coordinated Software Conversion, Training & Cutover

. Assessed and replaced all Data/Telecom in-house Wiring - converted

LAN to TIA-568B

. Replaced Router with Dual WAN Router for carrier circuit failover

. Implemented Manageable Switch separating departments via VLAN

. Implemented WiFi employing separate SSIDs for company and

clientele.

. Implemented Server OS Domain & first Time end-user use of Username

& Passwords

. Implemented both Local and cloud based backup systems

. Configured all printers within the Server OS for entire facility

access.

07/2011 - 02/2012 AIS Contracted Project Manager Point University

Atlanta, GA

> Project: Main Campus WLAN and LAN remediation

. Coordinated Main Campus Local Area Network remediation

. Coordinated Wireless Local Area Network remediation

. Coordinated Primary Server upgrade and cutover

. Established SharePoint site for IT internal projects and

knowledgebase

> Project: Project Plan for relocating Point University's Main Campus

from East Point GA, to West Point, GA

. Worked with CFO, Interim CIO and stakeholders to establish plan and

budget

. Developed and Managed RFP Process; Participated in contract

negotiations

. Established Client/Vendor SharePoint site for bi-monthly

teleconference meetings and project reviews

> Specifically Managed:

. Voice, Video, Data Circuits; Local and Long Haul for fully meshed

MPLS network

. Requirements & Design for Low Voltage, Audio/Video; Security &

Surveillance

. Inventory Management - On Hand, vendor relationship, material

acquisition, assist with warehouse layout

. Worked with both in-house sales staff and manufacturers to

determine product that was not selling, and defining product on the

horizon that AIS chose to stock.

. Complete monthly reports outlining current stock status, time

frames for expected stock, timelines to modify store for new

product display

08/2003 - 10/2013 Access Integrated Networks Chief Technology Officer

Macon, GA

. Access Integrated Networks (now Birch Telecom) was a $75M per year,

non-facilities CLEC providing local and long distance service to the

small business market throughout the Southeast. My job was to

implement strong project management, departmental policy, procedure,

and structure.

. Assigned as Co-Project Manager for seamless migration into new

market areas.

. Developed detailed interaction with Call Center, Account

Activation, Problem Resolution, and Sales Support.

. Designed and implemented department purchasing and tracking system

. Designed, implemented and managed introduction of Customer Service

Help Desk

07/2000 - 06/2001 NetEffect Corporation Director, IT Atlanta, GA

> NetEffect was a converged applications Information Technology

consulting firm with operations in the US, Europe, and South America.

IT was a 20-person organization with Infrastructure Management,

Systems Support, Help Desk, Application Development and an R&D Lab.

. Managed a $3+M budget; accountable for $5M in equipment inventory.

. Responsible for an enterprise Network spanning 6 states, 2 off-

shore locations, 30 servers, 900 network devices and 400+

remote/traveling users.

. Consolidated Infrastructure Management, Server and Desktop Support,

Application Development & Support, and R&D Departments into a

single organization.

. Introduced and implemented rigid Project Management methodologies,

affecting standards and significantly improving systems

integration.

. Implemented cost controls and ROI justification, significantly

improving department budget.

. Managed Desktop, Notebook & Server OS migrations.

. Reduced voice & data telecom costs 18% through cost awareness

campaign.

. Managed Asset Tracking system for all IT responsible equipment.

. Improved IT-to-Company relationship by developing and maintaining

open communications between Executives, middle managers, and IT

leadership.

02/1995 - 06/2000 William Carter Co. Project Mgr IT & Help Desk

Griffin, GA

> The William Carter Company was a $500M children's apparel

manufacturer. Administrative and Manufacturing facilities in the

southern United States, Costa Rica, the Dominican Republic and Mexico.

Products are manufactured for wholesale distribution to major domestic

retailers and for the Company's 140 retail stores.

. Implemented project management methodologies including: bid

process, equipment receipt/testing, delivery/installation, client

training, and post installation support.

. Telecom (Voice) Update Project

. Project scope: Standardize corporate voice systems. Convert all

to PBX/Key systems to Nortel and Norstar

. System Replacement management for end of life equipment

. Provided leadership of Voice/Data infrastructure (PC's, Mac's,

Servers, LAN's, WAN's, PBX's, Key Systems).

. Standardized all Telecom solutions (PBX, Key Systems, and SLA's).

. Negotiated contracts with ATT, MCI, GTE, BellSouth, IBM, Compaq,

and 3Com.

. Negotiated leases for PBX, Key System, WAN equipment, Servers, and

PC's.

. Reduced total cost of ownership by implementing Enterprise

Monitoring and Management solution (CA UniCenter).

. Managed early adoption of Support Magic Help Desk. Researched and

migrated to Computer Associates Advanced Help Desk.

. Project Manager for Data Reliability solution including server high-

availability and overhaul of backup strategy.

. Project Manager investigating and managing circuit conversion from

point-to-point to frame relay.

. Project Manager to convert enterprise from Novell to NT, cc:Mail to

MS Exchange and Win 3.1/95 to Win XP.

. Collaborated early adoption of Support Magic Help Desk.

. Researched and migrated to Computer Associates Advanced Help Desk

EDUCATION

> Degree Work

. 04/1972 Rollins College Core Studies Orlando, FL

. 01/1973 City Colleges of Chicago Core Studies European

Division

. 04/1975 Wilbur Wright College Business European Division

. 12/1976 University of Maryland Business European Division

. 01/1986 Troy State University Business/Technology Ft Benning,

GA

. 1989/1990 Columbus State University Business/Technology

Columbus, GA

. 1996/2000 Georgia State University Business/Technology

Atlanta, GA

> Vocational

. 1997 IBM Project Planning: Mgmt, Methodology & Philosophy

Atlanta, GA

. 1997 IBM Understanding Client Server Technologies

Atlanta, GA

. 1998 HTR, Inc. Networking Technologies Atlanta, GA

. 1998 HTR, Inc. TCP/IP Transport Atlanta, GA

. 1998 HTR, Inc. Novell Service & Support Atlanta, GA

. 20002000 AMA Introduction to Management, Part I Atlanta, GA

. 2000 AMA Introduction to Management, Part II Atlanta, GA

. 2000 AMA Non-Financial Professional Finance & Accounting

Atlanta, GA

MILITARY

Experience

. 8/1974- 1/1975 US Army Recruit Private Basic & Specialty

Training Ft. Sill, OK

. 2/1975 - 6/1977 Pershing Nuclear Missiles Specialist: Missile

Maintenance Admin Nue Ulm, Germany

. 6/1978 - 8/1978 Pershing Nuclear Missiles Sergeant: Missile

Launch Section Ft. Sill, OK

. 8/1978 - 6/1979 2nd Ranger Battalion Sergeant: Personnel NCO

Ft. Lewis, WA

. 8/1978 - 6/1979 2nd Ranger Battalion Staff Sergeant:

Operations & Training NCO Ft. Lewis, WA

. 2/1982 - 8/1983 2nd/12th Special Forces Rsrv Staff Sergeant:

Training NCO Portland, OR

. 8/1983 - 12/1984 3rd Ranger Battalion Staff Sergeant:

Training NCO Ft Benning, GA

. 8/1983 - 12/1984 3rd Ranger Battalion Staff Sergeant:

Operations & Aviation NCO Ft Benning, GA

Education

. Missile & Vehicle Maintenance

US Navy Transportation of Hazardous Materials

. Personnel Administration

US Air Force Aircraft Loadmaster Training

. Army NCO Academy - Graduated 13th of 70 as an E-4

. Ranger School - 1st awarded Ranger Association 'Excellence in

Leadership' Award

. US Air Force Strategic AirLift School (Only Army Enlisted NCO to

attend)

. Pathfinder School - Distinguished Honor Graduate

. Ranger Jumpmaster School - Graduated 3rd of 33 while maintaining

normal duty assignment

. Master Jumpmaster

WEB SITE

http://us.linkedin.com/in/rickpelham

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