Debra Mitchell, MBA, CPCU, CLU, AIS

***** ******* **** 708-***-****

Lansing, Illinois 60438 accyls@r.postjobfree.com

Experienced Insurance/Financial Services Professional with an exemplary career. Highly

organized and proficient leader. Areas of expertise include project management and human

capital development. Excellent client service with business to business and business to customer

relationships.

CAREER HIGHLIGHTS

Primary Relationship Manager for Commercial Claims

Instructor for Claims Employees and Agency Partners for 25 years

95% customer satisfaction rate in the Claims Department

90% of candidates recruited were appointed as Career Agents

Provided consulting services to field agents improving their capacity to sell more

financial services by 85%

Ability to travel 100%

AREAS OF EXPERTISE

Leadership Management

*Talent Development/Succession Planning * Performance Management

*Culture/ Value Development through employees *Leading cross-functional teams

*Executive Communications/Presentations *Change Management Agent

implementing enterprise wide

processes and procedures

Consulting Recruiting

*Relationship Building/Influencing *Recruitment and Selection

*Partners with Centers of Excellence *Align people strategy with business

*Strategic Program/Design strategy

*Diversity and Inclusion

Training

*Best Practices/ Benchmarking

*Competency Development

Professional Experience

Nationwide Insurance Company: November 2012 to January 2014

Three Nationwide Plaza, 3-13-304

Columbus, Ohio 43215

Claims Business Consultant – Commercial East

• Responsible for claims interaction/management with Large Accounts and Key Agents

to assure continued development of business retention and opportunities

• Research, coordinate and serve as the primary liaison for the resolution of problem

claim issues and /or workflows on behalf of agents, claims and profit center

• Assist claim management and profit center management in the delivery of claim

service to mid and large commercial market accounts

• Develop and implement specialty programs, reports and meetings with Key Accounts

• Provide training and technical support

• My territory included all states east of the Mississippi River

Farmers Insurance Group: January 2012 to October 2012

9801 West Higgins Road

Rosemont, Illinois 60018

District Recruiting Manager

• Responsible for Talent Acquisition for District 25

• Train new and experienced Agents on policies and procedures

• Support District operations

The Institutes: 2011 to 2012

(Formerly known as The Insurance Institute of America and The American Institute for

Chartered Property Casualty Underwriter)

720 Providence Road

Malvern, Pennsylvania 19355

• Author of study materials for students pursuing professional designations

• Develop Learning Objectives that are building blocks for text and on-line offerings

• Provide subject matter expertise and writing skills

State Farm Insurance: 1982 -2010

Headquarters: Bloomington, Illinois

Insurance Instructor

• Responsible for educating the general public on insurance related and safety topics

• Responsible for educating claims and agency partners on procedures and processes

• Taught CPCU and CLU courses to students pursuing their professional designations

Agency Field Recruiter/ Great Lakes Zone

• Responsible for identifying and recruiting qualified Agency Candidates to become

Independent Contractors

• Consult with Company leadership to develop and execute strategies to meet Agency

Recruiting needs

• Communicate effectively all aspects of the Agency opportunities to a variety of audiences

Agency Field Services Consultant/ Great Lakes Zone

• Completed research, analysis, communication and goal setting activities to establish

comprehensive action plans for Field Agents

• Implemented consistent zone processes enabling Field Agents to become more profitable

in all lines

• Provided consulting services to Field Agents ( Series 6, 26 and 63 licensed)

Claim Superintendent

• Responsible for the day to day leadership of claim supervisors in the area of claims

investigation, evaluation and settlement of assigned claims

• Made recommendations regarding staffing, merit increases, promotions, training and

settlement authority

• Handled and H.R. responsibilities for my teams including benefit enrollment, claims and

appeals

• Contact person for complaints submitted to the Department of Insurance or the

President’s Office

Claim Supervisor

• Responsible for the day to day supervision of 30 people handling property/casualty

claims

• Responsible for the Litigation and Special Investigative Units requiring specialized

expertise

• Lead tactical and strategic projects to ensure prompt and efficient claims handling

Senior Claims Specialist

• Responsible for an inventory of 200 with settlement authority of $100,000

• Experienced in handling Property Damage claims, Bodily Injury claims and Catastrophe

claims

Insurance Producer

• Top Life/Health and Property/Casualty producer for State Farm Agent Manny Hoffman

(retired) in Homewood, Illinois

Education

Master of Business Administration Degree

Governors State University

University Park, Illinois

Bachelor of Science Degree

Comprehensive majors in Business Administration and Management, with an Operations

Management Sequence

Illinois State University

Normal, Illinois

Professional Designations

• Chartered Property Casualty Underwriter

• Chartered Life Underwriter

• Associate in Insurance Services

• Certificate in General Insurance

Professional Organizations

• Society of CPCU

• Society of Financial Services Professionals

• Delta Sigma Theta Sorority, Inc.

• National Black MBA Association

• The American College Alumni Association

• National Association for Female Executives

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