Frank Gomes Jr

** **** **

Andover, MA *****

978-***-****

accyk0@r.postjobfree.com

Summary

A highly results oriented Senior Technical Support Analyst for over 15 years in a Quality

Assurance Organization.

Strong in testing and quality rating of highly complex digital and analog electronic transmission

and switching systems. Logical; analytical, methodical, committed to excellence

Skills

Oscilloscopes, multimeters, digital transmission analyzers, etc. Analyzed test results

Read blueprints Honest, trustworthy Coped with deadlines

Safety conscious Organized, prepared Open minded; tactful

Microsoft Excel Microsoft Word Microsoft Outlook

Work Experience or Volunteer Experience

Senior Technical Support Analyst 1979 - 2002

Alcatel-Lucent, North Andover, Mass

• Troubleshot and visually inspected products for conformance to established quality

standards

• Communicated to management the results of audits through weekly reports

• Initiated nonconformance procedures when warranted by deteriorating quality trends

• Performed ESD process checks to ensure production shops were conforming to ESD

procedures

Five Tier FAM Analyst 2002 - 2008

Alcatel-Lucent, North Andover, Mass

• Returned material coordinator responsible for returning defective material back to

suppliers

• Material management analyst responsible for creating orders, storeroom operations

( creating picks every 15 minutes past the hour to locate product from pallet area ).

Production Operator (Temporary) Jan 2011

Cabot Corporation, Billerica, Mass

• Fill station operator, press operator, various duties as assigned

Test Operator (Temporary) Apr – Jul 2011

Sanmina – SCI, Derry, New Hampshire

• Tested and troubleshot GPS panels and circuit packs

• Set-up and operated HP 8510 Network Analyzer

Material Handler (Temporary) Sept – Oct 2012

Millipore Corporation, Burlington, Mass

• Picked and packed orders (for medical device industry)

Production Operator (Temporary) Jan – Feb 2013

Sonoco Corporation, Andover, Mass

• Packed razor blades

Production Associate (Temporary) Mar – Apr 2013

Metal-Wave Corporation, Amesbury, Mass.

• Used hand tools to separate electronic components

Test Operator (Temporary) Jul – Jan 2014

IRobot Corporation, Bedford, Mass.

• Maintained and monitored multiple robots under test

• Reported abnormal or unexpected behavior of the robots

• Administered dirt and hair periodically to the test surface

• Logged failures and problems in Excel spreadsheet

Education and/or Training

Bachelor of Science Information Systems, University of Massachusetts, Lowell, MA

Professional Development

Transmission Products & their functions in networks

DACS II Operations & Maintenance

DACS IV-2000 Overview MCSA,

A+, Net + certification training at New Horizons, Nashua NH. ( Starting in March 2009 Finished

Aug 2009. )

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