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Manager Customer Service

Location:
Houston, TX
Posted:
March 05, 2014

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Resume:

TODD W. PINKEL

**** *'Meara Drive, Houston, Texas 77025

575-***-****

accy6w@r.postjobfree.com

Education:

New Mexico State University, Las Cruces, New Mexico

Bachelor of Science: Hotel, Restaurant, and Tourism Management; minor in

marketing

Work Experience:

Liquid Concepts, Inc. Houston, TX, December 2010 - Present

. Owner/Operator of Maui Wowi Hawaiian Coffees and Smoothies franchise

. Marketing of premium specialty products prepared on site to event

operators, venue management companies and non-profit organizations

. Event planning, inventory management, staff training, field

operations, accounting and equipment maintenance

. Negotiation of event and venue contracts

. Direct sales to the public at hundreds of shows, sports events, and

fund raisers

. Contract operator at Constellation Field, home of the Sugar Land

Skeeters minor league baseball team

. Formal training in franchise operations and marketing

Zo 's Kitchen Houston, TX, May 2009 - December 2010

. Manager of day to day operations.

. Catering manager for downtown and medical center territories

. Job functions included inventory management, hiring and supervision of

staff, and maintaining highest level of customer satisfaction

Mighty Mikes Subs Houston, TX, Feb 2009- May 2009

. General manager of operations for startup restaurant

. Developed and implemented all food preparation procedures

. Responsible for establishing compliance with all facility and food

preparation regulations and passing inspections

. Directly managed P&L, food cost, labor cost, marketing, advertising,

schedules, staff hiring, training, and payroll

Movie Tavern Houston, TX, April 2007- Oct 2008

. Assistant GM for multi-screen dine in theater complex

. Managed all facets of operations to enhance the customer's movie

experience including food and beverage and alcohol sales.

. Responsible for hiring, training, scheduling, and supervising 50

employees

Jason's Deli Houston, TX, April 2006 - April 2007

. Manager of daily operations including food preparation, catering and

in-store customer service

. Responsible for inventory control and quality assurance of food

ingredients

. Hired and supervised staff

Residence Inn by Marriott Houston, TX, July 2005- Jan 2006

. Front desk guest service representative - assisted guests with check

in and checkout, handled guest complaints and requests, utilized

inventory management software

. Night auditor - balanced daily revenue and researched accounting

discrepancies

. Market manager - ordered all food and beverage items for hotel while

controlling cost and revenue

. Named Guest Service Representative of the Quarter

Certifications:

. Alcohol certified and Serve Safe certified

. CPR certified, First Aid certified, and Lifeguard certified

Community Service:

. La Casa Battered Women's Shelter - Helped raise thousands of dollars

through fundraising efforts within the local community

. Toys for Tots - Collected toys for underprivileged youth in New Mexico



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