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Customer Service Manager

Location:
Washington, DC
Posted:
March 03, 2014

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Resume:

Daniel Sarapin

Washington, NH

accxw3@r.postjobfree.com - 603-***-****

To secure a position where I can develop my career and apply my ten years of management, general office

work and customer service experience.

WORK EXPERIENCE

QA Technician

Blount Fine Foods - Fall River, MA - August 2012 to Present

Monitor and enforce all procedures.

Document control, for all documents such as HACCP Records, SSOP's, Conducting daily, and weekly

audits.Trending the data I collect from the audits and working with all the members of the QA department we

are able to notice, and address areas for improvement throughout the facility. Addressing these issues helps

to keep a positive work culture by using positive reinforcement, and creative training sessions. I continually

work with the production aspect of the company to ensure all products are processed and handheld correctly

within accordance with USDA, FDA, and all other state and federal regulations.

Heritage Heights Supervisor

Havenwood - October 2010 to August 2012

Resolve resident complaints about food quality and service.

* Conduct weekly resident committee meetings

* Helped design the "Healthy H" program which promotes healthy eating and lifestyle choices

* Conduct monthly sanitation audits

* Work closely with the nursing and nutrition departments to ensure each resident is receiving a high standard

of quality care

Sr Manager

Burger King - Epping, NH - May 2004 to September 2010

* Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality and service.

* Maintain budget and employee records, prepare payroll, and pay bills, and monitor bookkeeping records.

* Monitor actions of staff and customers to ensure that health and safety standards and regulations are obeyed.

* Recruit, hire, and oversee training for staff.

* Meet with sales representatives to order supplies.

Kitchen Manager

Smitty's Cinema - Tilton, NH - November 2003 to May 2004

* Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality and service.

* Monitor actions of staff and customers to ensure that health and safety standards and regulations are obeyed.

* Recruit, hire, and oversee training for staff.

* Meet with sales representatives to order supplies.

Night Manager

Courtyard by Marriot - Concord, NH - 2000 to 2004

Managed and maintained lodging facilities.

* Observed and monitored workers' performance to make sure that company rules and procedures are being

followed.

* Answered questions about hotel policies and services.

* Resolved customer complaints.

EDUCATION

CERTIFICATE in HEALTH CLAIMS SPECIALIST

SALTER SCHOOL - Fall River, MA

2013 to 2015

CERTIFICATE in QUALITY IMPROVEMENT

AMERICAN STANDARD OF QUALITY - ONLINE

2014 to 2014

CERTFICATE in HACCP (HAZARD ANALYSIS CRITICAL CONTROL POINT)

FDA - Fall River, MA

2013 to 2013

Bachelor of Science in Healthcare Administration

University of Phoenix

November 2010

Associate of Science in Hotel and Restaurant Management

New Hampshire Technical Institute

May 2000

SKILLS

Microsoft Office Suite, Microsoft Outlook, Microsoft Access, Office Procedures

ADDITIONAL INFORMATION

Other Skills

Database creation,and management,spreadsheet design, team building, motviation, records management

statistics.



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