Tamesha Salim

*** ******** ******, ******** *******, CO 80906

719-***-****

accxs2@r.postjobfree.com

Objective

To obtain a position as Call Center Evaluator

High-energy, results-driven professional seeking to blend military service and

Profile entrepreneurial experience to focus on the call center evaluator position. Exceptional

leadership, management, and relationship-building skills; foster team unity and project

cohesion across all levels of staff, management, and customers. Reputation for unsurpassed

loyalty, dedication, professional ethics, and integrity.

Customer Service- 6 year s of customer service experience in various settings. Built

Areas of Expertise

trusting relationships with customers via active listening and loyalty. Identified needs of

customer through oral communication. Ensured the highest level of satisfaction. Efforts

resulted in being awarded 3 Certificate of Achievements

Sales- 6 years of direct and cross sell experience. Cross sold products and services

utilizing active listening and probing skills to promote and sale products for the betterment

of the customer and profit for the company. Proactively sold products and services to

customers resulting in meeting and exceeding goals.

Communication- 6 years of communication experience interacting with internal and

external customers at various levels via telephone, email, and in person. Excellent phone

communication skills with a focus on speaking assertively, but professionally.

Marketing- 6 years of marketing products and services to internal and external

customers via outbound sales calls and education seminars.

Computer Skills- Proficient in using Microsoft Word, Excel, Power Point, and Outlook

and multi-tasking within several computer applications and databases.

US Army, Ft Bragg, NC

Professional 2006 -Present

Emergency Medical Technician (EMT-B)

Experience

• Analyzed information and evaluated results to choose the best solution

and solve problems pertaining to patient care

• Provided personal assistance, medical attention, emotional support, and

other personal care to patients resulting in the awarding of three

Certificate of Achievements for exceptional customer service

• Maintained accurate and up-to-date medical records on each patient

• Completed patient registration, verified insurance information, and

utilized various electronic documentation systems

• Maintained focus and awareness while working in a stressful

environment to make effective decisions in both crisis and routine

situations

Salim Cleaning Industries, Fayetteville, NC 2010-2011

Owner/Operator

• Established marketing strategy to appeal to a diverse customer base and

maintain fiscal soundness

• Created, established, and implemented company policies and training

manual

• Responsible for financial management, day-to-day operations, human

resource management, and marketing campaigns

• Won repeat business referrals through strong commitment to customer

service, expanding business from zero to 10 plus residential accounts

on a part-time basis

• Procured over $1k profit in residential cleaning accounts in one month

on a part-time basis

• Trained and managed three employees to proficiently clean

unsupervised resulting in 98% customer satisfaction

Convergys, Leesville, LA 2008-2009

Inbound Customer Service & Sales

• Maintained an 80% cross sell conversion rate by promoting rewards

and product features

• Resolved customer issues using first call resolution skills in a prompt,

professional and friendly manner

• Utilized strong independent problem solving skills to troubleshoot

technical problems

• Utilized active listening skills to understand customer issues

• Utilized persuasive techniques to overcome objections.

• Effectively used all tools, resources and skills available to meet or

exceed customer expectation and achieve sales goals.

Ashford university

Education

Bachelor’s Degree in Business Administration, 102 Credit Hours,

GPA: 3.21 /4.0

central Texas College – fort polk, la

Associate’s Degree in General Studies, 2010, GPA: 3.75/4.0

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