Bhola Panta

Cell : 972-***-****

accxo1@r.postjobfree.com

Professional Summary

• Over 6 years of industry wide experience in Retail, Banking, Insurance, and Telecommunication with focus on

Business Analysis and project management. Thorough knowledge of Business Processes, Business

Requirements gathering, Process Flows, UML Modeling, and related technical processes Skilled in eliciting

user requirements and translating them into data, functional, and usability requirements and also experience in

development/programming part of the applications

Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project

Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD) and proposed

changes for process improvement using Rational Requisite Pro

Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams,

State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio and Rational Rose.

Acted as liaison between the design & technical team and the end users, stakeholders, product managers and

business team to understand and translate the requirements

Experience in managing the challenging issues and resolving the conflicts necessary to drive projects

Involved in business side of E-Commerce and to help a business achieve the full potential of E-Commerce

using the right E-Commerce Strategies, business processes and digital tools.

Experience with working in fast-paced AGILE development environments.

Good understanding of Object Oriented Programming and Software Project Planning concepts.

Extensive experience in designing multi-tier Web Application architecture using UML (Unified Modeling

Language), IBM Rational Rose and MS Visio

Led onsite and offshore teams for project implementations

Key Strengths: Data Center Operations/Migrations, Change Management, Risk Assessment and Mitigation,

Infrastructure Capacity Planning and Customer Relationship Management.

Experienced in Application Development, B2B, E-Commerce, GUI, Infrastructure and Operations.

Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using

Rational Unified Process (RUP) and Agile methodologies (SCRUM) in multi-tier web-based architecture.

Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate

requirements using JAD, JAR, and Brainstorming sessions, identify Functional, Non-Functional, and Business

Rules, and then subsequently model them.

Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model

using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business

problems/needs/opportunities.

Excellent Documentation skills to generate Business Requirement Document (BRD), Functional Specification

Document (FSD), and Project Charter.

Created Test-Cases and Test-Plans, hands-on experience of different QA Testing Methods including Functional

Testing, System Testing, GUI Testing, Black Box Testing, UAT, and Automated Test Scripts.

Demonstrated ability to work actively with different Design Tools to create Use Cases and UML diagrams such

as Use case diagrams, Work Flow Diagrams/Process Flow Diagrams; and Entity Relationship Diagrams and

Data Flow Diagrams.

Technical Skills:

Modeling Tools Rational Rose, MS Visio, MS Project

Languages JAVA, Visual Basic, PL/SQL

Testing, Requirements/Defect Rational RequisitePro, ClearCase, ClearQuest, Mercury Quality

Tracking, Version Control Tools Center (Test Director)

Web Technologies MS SilverLight, ASP.NET, HTML, DHTML, ASP, XML

Methodology Rational Unified Process (RUP), Agile, Waterfall

RDBMS SQL Server, MS Access, Oracle

Operating Systems Windows NT 4.0/XP/2000

Utilities MS Office, FrontPage

Education

MBA, Oklahoma State University

Professional Experience

Travelers Insurance Company, CT Sept. 2010 –

Current

Sr. Business Analyst

Responsibilities

• Developed Scope model as a basis for defining and delimiting the scope of business analysis and

project work.

• Incorporated RUP methodologies in all phases of the project lifecycle, from inception through roll-

out.

• Gathered business requirements through interviews, surveys, prototyping and observations of

account managers.

• Provided strategic and tactical inputs and coordinated with business functions and technical project

teams.

• Linked business processes to organizational objectives, perform critical path analysis, and identify

opportunities for business process improvement.

• Conducted JAD sessions with Management, SMEs (Subject Matter Expertise), Vendors, Users and

other Stakeholders for open and pending issues to develop specifications

• Analyzed and prioritized user and business requirements, as system requirements, that were

included while developing the software.

• Translated business requirements to Charters, Service Agreements (SLA’s) and Key Performance

Indicators (KPI’s).

• Prepared High Level Logical Data Models and Business Requirement Documents (BRD)

supporting documents containing essential business elements, detailed definitions, & descriptions of the

relationships, to analyze and document business data requirements.

• Developed Requirements Tractability Matrix (RTM) for functional coverage.

• Created UML Diagrams like Sequence Diagrams, Activity Diagrams and Process Flow Diagrams to

elaborate the new processes.

• Coordinated daily activities with the IT Developers, QA and Product teams along with the project

management group.

• Created UI mockups and presented it to the project team for review.

• Assigned and tracked problems to the appropriate software development team for fixes.

• Wrote Test Cases and Test plans and developed strategies with Quality Assurance group to

implement them.

• Interacting with the developers on resolving the reported bugs and various technical issues.

Environment: Agile Scrum, Rally, MS Visio, SQL Server 2008, MS Office Suite, HP Quality Center, N-unit

Automation tool.

Century Link, Denver, CO Jan. 2009 – Aug. 2010

Business Systems Analyst

Responsibilities

• Managed the output requirement project for various projects related to Century link products.

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis,

Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of

project dealt with the automation of correspondence directed to Insurance policy owners.

• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual

policy statements.

• Coordinated participation and sign-off of various business partners and customers.

• Created business requirement documents and integrated the requirements and underlying platform

functionality.

• Interfaced between business new product builders and system platform builders.

• Worked with systems area to translate business needs into system requirements.

• Made sure the test cases and test process guarantee accountability to business and systems requirements.

• Involved in the testing phase right from the Unit testing to the User Acceptance testing.

• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.

• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data,

Star Schema, etc.

• Tuned the batch programs and online transactions to alleviate performance problems.

• Developed & executed several Optimized queries in SQL on this data.

Environment: RUP, UAT, GAD (Gap Analysis Document), MS Visio, Windows

AmSouth Bank, Orlando, FL Sept. 2007 – Dec. 2008

Business Analyst

Responsibilities

• Responsible in Inception Phase and prepared vision statement and initial data models that contain Business

Requirement Documents and supporting documents that contain the essential business elements and

detailed definitions.

• Working with clients to better understand their needs and present solutions using structured SDLC

approach.

• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-

playing.

• Documented the user requirements Analyzed and prioritized them and converted them as system

requirements that must be included while developing the software.

• Analyzed data and created class diagrams and ER diagrams for designing databases.

• Suggested web security using encryption and authentication technologies for reporting and complaint filing

procedures.

• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the

UML methodologies.

• Converted various SQL statements into stored procedures thereby reducing the Number of database

accesses (since Stored Procedures passes the whole block at one time.)

• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.

• Created Mock-up forms in MS word for better visualization and understanding of the software solution.

• Tracked change requests and monitored workload and schedule.

• Facilitated JAD sessions with management, development team, users and other stakeholders to refine

functional requirements.

• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and

project completion.

• Created and managed project templates, use case templates, requirement types and tractability matrix in

Requisite Pro.

• Managed workload, schedules and coordinated status review meetings with project managers, business

managers and team members.

• Authored progress and completion reports which were then submitted to project management on a weekly

basis in MS project.

• Identified various frequently used modules with in the application as well as the peak user volume for load

testing purposes.

• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.

• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User

Acceptance Testing.

• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.

• Helped in creating end user manuals and procedure manuals.

Environment: Java, J2EE technology, Windows Advanced Server, Liberty,UNIX / Oracle Platform, MS Visio,

RUP, Rational Rose, Rational Clear Quest, Rational ClearCase, Rational requisite pro, rational test manager,

Rational Robot.

Champion Mortgage, Parsippany, NJ Sept. 2006 – Aug. 2007

Business Analyst - Automation of Mortgage based loan system

Responsibilities

• Served as a liaison between mortgage specialists and the project team.

• Responsible for gathering user requirements and specifications for designing a mortgage based loan system

using and documenting the same.

• Extensively involved in maintaining requirements traceability and communicating any changes to these

requirements to different business groups and programmers.

• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.

• Created context and workflow models, information and business rule models, Use Case and Object Models

during the analysis using rational tools.

• Designed the system, prepared UML and sequence diagrams using Rational Rose.

• Responsible for writing detailed descriptions of user needs, program functions, and steps required for

developing or modifying software programs using Rational Rose (UML).

• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.

• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in

the system by comparing the actual objectives with the system objectives desired.

• Conducted Business Requirements, Functional and Technical meetings with Business groups.

• Used MS Visio for Process modelling and Business Process flow diagrams.

• Extensively involved in regression testing during various phases of the application.

• Used Aggregator stages to sum the key performance indicators used in decision support systems.

• Troubleshot the designed jobs using the DataStage Debugger.

• Tuned DataStage transformations and jobs to enhance their performance.

• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.

Environment: Rational Rose, Rational Req Pro, RUP, WinRunner, LoadRunner, MSOffice2003.

Providian Financials, San Francisco, CA Jan. 2005 – Aug. 2006

Business Analyst

Responsibilities

• Assisted the senior business analyst in defining the scope, and defining business rules of the project. Also

assisted in gathering business requirements, doing gap analysis and documents them textually or within

models.

• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification

(URS).

• Articulated business requirements from user interviews, and workshops and then convert requirements into

technical specifications.

• Developed prototype of new information processing application.

• Responsible in maintaining and managing different versions of Documents using Rational ClearCase.

Environment: Windows, Java, JSP, SQL, Oracle, Rational Rose, Rational Requisite Pro, UML, RoboHelp and

Proprietary protocols

Contact this candidate