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Customer Service Office

Location:
Stanford, CA
Posted:
March 03, 2014

Contact this candidate

Resume:

Maria Everette

*** **** ***

Menlo Park, CA

650-***-****

accxdr@r.postjobfree.com

Objective: I am seeking a permanent position in a fast pace office environment where

I can use my excellent organizational and problem solving skills to benefit the company.

Business Experience:

Office of the Dean, School of Medicine, Stanford University Stanford, CA

Receptionist (November 2013-Present)

- Answer a high volume of telephone calls, transferring them as needed

- Greeting guests and executives as they enter the office

- Scheduling conference rooms

- Performing other administrative duties as assigned

Student Service Center, Stanford University, Stanford, CA

Records Assistant (May 2011-July 2013)

- Process roughly 600 transcripts monthly

- Process roughly 200 degree/enrollment certifications monthly

- Perform clerical duties such as filing, scanning, faxing, and copying

- Communicate with students, alumni, parents and third parties

- Create student photo IDs

- Write training documentation

- Resolved help tickets (customer service emails)

- Cover Cashier’s front window-handling payroll and refund checks, travel

cards

Graduate Admissions, Stanford University, Stanford, CA

Graduate Admissions Assistant (February 2010 to July 2010)

- Maintain organization of and work flow for thousands of incoming graduate

student files

- Review academic credentials for eligibility to graduate study

- Update PeopleSoft records with detailed admissions-related data

- Assist with processing of visa certifications through coordination with

Graduate Admissions colleagues and other departments on campus

- Demonstrate knowledge of several university systems including PeopleSoft,

OnBase, Remedy and HelpSU

Scout’s House Rehab Center for Animals, Menlo Park, CA

Boarding Specialist (May 2009 to March 2010)

- Work on projects using Microsoft Excel and Word

- Front desk receptionist duties

Office of the University Registrar, Stanford University, Stanford, CA

Records Officer (November 2008 to June 2009)

- Generate, print, stamp and seal transcripts

- Upload graduate admissions files

- Degree and enrollment verifications

- Scan national/international student portfolios for Graduate Admissions

- Assist in updating Registrar’s Office webpage

PetSmart, Mountain View, CA

Pet Hotel/Pet Care Specialist (October 2008 to January 2009)

- Receive and interact with customers

Advocate Christ Hospital, Palos Heights, IL

Central Scheduling/Pre Registration Call Center (August 2006 to July 2008)

- Call patients for pre-registration processing

- Check voicemail and return calls

Office of the University Registrar, University of Chicago, Chicago, IL

Receptionist Office (November 2006 to June 2006)

- Answer incoming mail and telephone calls

- Generate, print, stamp and seal transcripts

- Record grade changes in grade books

- Assist with graduation

- Assist with filing

Splash K9 Fitness Center, Mokena, IL

Pet Specialist (July 2005 to Sept. 2005)

- Receive and interact with customers

Law School Admissions Office, University of Chicago, Chicago, IL

Office Clerk (January 2005 to June 2005)

- Open mail

- Create application folders

- File students’ final examinations

- Assist professors

Office of the University Registrar, University of Chicago, Chicago, IL

Office Clerk (June 2004 to December 2004)

- Assist with grade change entry

- Stamp and seal transcripts

- Open and deliver mail

Education:

Prairie State College, IL (September 2004 – June 2006)

Homewood-Flossmoor High School, IL (2003 - 2004) Diploma

East Chapel Hill High School, NC (2000 - 2003)

Computer Experience:

- Microsoft Word, University Student Information Systems, Patient

Registration and Scheduling Systems

- Stanford University software’s: Onbase Client (Matrix), PeopleSoft (Axess),

NOLIJ, Adobe Acrobat X Pro

- Scout’s House software’s: Microsoft Access, Microsoft Office Word, and

Microsoft Excel



Contact this candidate