Sasindran.R.N.

Chennai.

Seeking middle level managerial assignments in F&B Operations / Guest Relationship Management

with a growth oriented organization in the Hospitality industry.

P rofessional Synopsis

A dynamic professional with nearly 23 years of rich experience in Restaurant, Wine, F&B

Operations, Guest / Client Servicing, Business Development and Team Management across the

Hospitality / Hotel industry. Previously worked with Royal Caribbean Cruise Lines U.S.A from 1991

to 2009 more than 11 ships. From 2010 to 2013 Disney Cruise Lines. Demonstrated abilities in

devising and managing F&B related activities for accelerating the business growth. Proven track

record of developing operational policies / norms, systems & controls, motivational schemes &

customer service standards. Nominated few times as best employee award for best revenue and cost

control rating in the fleet. Organizing seminars in co-ordination with internal / external departments

for smooth operations. Committed to a innovative, results & guest-oriented approach. Proven skills in

managing teams to work in sync with the corporate objectives & motivating them for achieving

business and individual goals. An effective communicator with excellent building & interpersonal

skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail

oriented attitude.

Core Competencies:

Wine Chocolate Seminars

F&B Operations

Business Development

Quality & Compliance

Policies & Procedures

Training & Development

Team Management

Responsible for the restaurant service of food & beverage to the guests in a friendly and courteous

manner in all the adherence to standard

Organizational Experience:

Apr’91 – June- 2009 with Royal Caribbean Cruise Lines, U. S. A

Growth Path

Apr’91 – Mar’92 - As Restaurant Bar Waiter/Supervisor

Apr’92 – June’95 - As Restaurant Bar Supervisor

Jul’95 – Aug’97 - As Wine Head Sommelier/Restaurant Assistant Manager

Sep’97– Jul’03 - As Assistant Restaurant Manager

Aug’03 – June 2009 - As Head Wine Cellar/Restaurant Assistant Manager in Specialty

Restaurant

Nov’23 – 2010 - Disney cruise Lines, U.S.A

Growth Path

Nov’2010 – June 2013 - Manager for Specialty Restaurant and Cellar

Key Deliverables

As Restaurant Cellar Manager

Conducting “Wine Tasting Seminars” for guests twice a week (approximately -175 Pax) with

educational materials and promotional items.

Looking after onboard wine sales and wine inventory activities in Restaurants

Organizing trainings for Assistant Waiters on wines, sales and service in Restaurants

Interfacing with the guests to answer their questions and providing wine and food related information.

Meeting the Managers and Restaurant Supervisors team regularly to review the requirements and

timeframes.

Monitoring the sanitation & cleanliness according to public health standards and monitoring the

workstation in restaurants staffs for adherence to the procedures.

Assists the Restaurant Beverage Manager with managing a staff of up to 110 employees.

Assist the Manager with the financial aspects of the operation, including the successful identification

of expense reduction through cost control. Ensure the continuous and accurate participation of the

service operation.

Maintains cost at reasonable levels without affecting quality and standards. Reviews and approves

the requisitions from the various workstations. Requires the items be requisitioned in correct

quantities, within acceptable timeframes and in accordance with established control procedures.

Conducts workstation spot checks to ensure items are correctly stored.

Maintains a high degree of “floor presence” to observe the operations and to minimize security and

fraud issues. Monitors the staff to ensure procedures and services are performance

Previous Experience:

Tenure Company Name Designation

Jun’89 – Jan‘91 The Park Sheraton, Chennai Assistant Steward

Trainings Attended:

“F&B Training” conducted by Southern Regional Training Manager Mr. Jayachandran & Mr. Mario

Lazarus at The Park Sheraton, Chennai.

“F&B Trainings “conducted by RCCL shore side Regional office and trainings from Disney

University and onboard Restaurant food and wine trainings

Completion of projecting A Positive Professional image workshop Feb 1994

Completion of the service difference system; Module, Connecting with customers June 2001

Survival Craft & Rescue boat completion award issued in Jul’01.

Completion of Crowd management Training in Aug’01.

Completion of Shipboard fire emergency response procedure by Miami DADE community College in

Oct’95.

Academics: Bachelors Degree in Business Administration (BBA) from International University of

Missouri 2000/Dec/28

(B.Sc ) Hospitality & Hotel Administration Sikkim Eiilm University

IT Skills: Windows, MS Office & Internet Applications

Personal Details

Date of Birth : 11th July 1966

Residential Address : Mogappair, (Padi), Chennai – 50

Phone: +91-996**-***** (M) / +91-44-262***** (R)

E-Mail: accxc0@r.postjobfree.com

Contact this candidate