BRENDA BELLFY

*** ***** ****** **

CIBOLO, TEXAS 78108

Cell: 210-***-****

E-Mail: accx9w@r.postjobfree.com

Professional Summary

Motivated customer service specialist with over 13 years experience in a fast-paced, team-based environment.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

13 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills

Creative problem solver

Exceptional communication skills

Quick learner

Proficient in cash management

Training development aptitude

Multi-line phone talent

Credit card processing

Attention to detail

Cash flow management

Skilled in call center operations

Multi-line phone operation proficiency

Adheres to customer service procedures

Strong problem solving aptitude

Work History

April 2011 to January 2014

Taco Cabana 6826 N. Loop 1604 San Antonio Texas 78216

Cashier

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Built loyal clientele through friendly interactions and consistent appreciation.

Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

Strictly followed all cash, security, inventory and labor policies and procedures.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Followed food safety procedures according to company policies and health and sanitation regulations.

Reported to each shift on time and ready to work.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Diligently restocked work stations and display cases.

September 2007 to December 2010

West Corp Universal City, Texas

Production Agent

Effectively managed a high-volume of inbound customer calls.

Answered a constant flow of customer calls with up to 100 calls in queue per minute.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Processed up to 100 reservations per day.

Gathered and verified all required customer information for each card members account.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period.

Managed high call volume with tact and professionalism.

Initiated operations improvements to improve overall call center productivity.

June 2001 to August 2007

LTC Answering Service San Antonio, Texas

Dispatcher/agent

<div>

Answered phones for over 500 apartment complexes after hours or when not in office.<a href="http://rwz.myperfectresume.com/rwz/build/where-you-worked-a.aspx?docid=40179713&pid=242292621#"> </a>

</div>

Effectively managed a high-volume of inbound and outbound customer calls.

Provided an elevated customer experience to generate a loyal clientèle.

Took detailed messages

Education

1986 Irvin High School El Paso, Texas

GED

Certifications

TABC certified

Contact this candidate