Johanne Laloy

***-** ***** ***

Rosedale, NY ****2

786-***-****

accwuh@r.postjobfree.com

PROF ILE

Motivated retail sales professional with over five years of outstanding customer service.

Demonstrated sales leader with ability to consistently surpass goals and build client base.

Positive attitude, able to go above and beyond for customer satisfaction.

Strong administrative and visual merchandising skills.

RETAIL EXPER IENCE

SWAROVSKI MANHATTAN NY

Store supervisor, 7 /12 to present:

Conducting monthly loss prevention meeting with staff. Regulate monthly general store audit.

Assist team with driving sales to the store. Oversee team connection books.

BEBE STORE INC, LONG ISLAND NY

Sales representative /key holder / f loor supervisor, 3 /09 to present:

Courteously greet customers and efficiently process transactions within busy, fast paced retail

environments. Build clientele base through friendly attentive service. Answering questions and

resolve customer complaints and problems. Assist with f loor sets and opening /closing

p rocedures, Assist clients with purchases.

SALES ADM I N ISTRAT ION

Motivate staff to meet store goals, interact with other store as needed, Event planning.

Scheduling appointments, processing orders for clients.

O THER EXPERIENCE

F LORIDA MEDICAL PROVIDER, FORT LAUDERDALE FL

Administrative assistant: 01 /06 to 01 /09 receiving patients. Appointments scheduling,

i nsurance claims

EDUCAT ION

CONCORDE CAREER COLLEGE: MEDICAL OFFICE ASSISTANT PROGRAM

F IRST CHRISTIAN ACADEMY: H IGH SCHOOL

LANGUAGE

ENGLISH, FRENCH, CREOLE.

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