Employment History

Customer Care Representative (CCR)

**/**** - ***** **. ****** LUTHER KING JR. STREET N, St.

ONE BLOOD, INC

**/**** **********, **

• Responsible for handling all complaints and concerns in a timely manner from inception

to completion while providing proper reporting, documentation and statistics.

• Primary contact for Instant Evaluate, Donor Blood Management program.

Donor Services Coordinator - Advocate

11/2011 - 10100 Dr. Martin Luther King Jr. Blvd, St N, St.

Florida Blood Services

03/2013 Petersburg, FL

Responsible for handling all complaints and concerns in a timely manner from inception to

completion while providing proper reporting, documentation and statistics.

Educate FBS 101 new hires about Hepatitis B vaccination program.

Primary contact for Instant Evaluate and satisfactory outcomes to completion for all issues.

Shares and educates Donor Systems staff of the benefits of using donor/customer managment

tool.

Marketing Coordinator

11/2008 - Florida Blood 10100 Dr. Martin Luther King, Jr., St., N, St.

11/2011 Services Petersburg, FL

same responsibilities as other listed job

Donor Services Coordinator

01/1998 - Florida Blood 10100 Dr. Martin Luther King, Jr. St., N, St.

11/2008 Services Petersburg, FL

Organized the Autologous and Directed program in Tampa, so patients and donors are

handled efficiently, without difficulty.

Devised and implemented standard operating procedures for Autologous and Directed

program.

Responsible for handling all issues and concerns for Autologous and Directed programs.

Liaison for handling computer issues and concerns in an expedient manner.

Monitored competency for all receptionist.

Trainer. Responsible for training donor room staff and receptionist how to collect autologus

and directed units per SOP.

Resolve all issues concerning patient information with compatibility laboratories.

Attend interdepartmental meetings to effectively collect autologous and directed units for

safety, purity and potency.

Liaison for hosptial clients, doctors office staff and blood collection staff.

Arranged and overseen collection of monies for shipping autologous and directed units out of

area, for patients surgery.

Ensured proper documentation was collected for medical insurance purposes, for payment.

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