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Customer Service Sales

Location:
Rochester, NY
Posted:
February 28, 2014

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Resume:

JEFFREY A. BEKASINSKI

*** ****** **** ***

Rochester, New York 14623

RELEVANT WORK EXPERIENCE

Head Cook/Baker

Starry Nites Cafe - Rochester, New York, August 2007 - July 2009.

Freelance Chef

Sweet & Savory Catering - Rochester, New York, October 2005 - August 2007.

• Work in conjunction with owner to create menus and signature dishes, prep ingredients and cook

menu items for catered events.

Design & Layout Artist

Self-Employed - Rochester, New York, February 2001 - October 2005.

• Designed and created business cards, letterhead, promotional and marketing items for private

clients.

Store Manager

Waldenbooks - Marketplace Mall, Rochester, New York, April 2000 - February 2001.

• Responsible for operation of retail bookstore with an annual sales volume of one million dollars.

- Interview, hire, train and manage performance of staff.

- Prepare and deliver staff reviews on a monthly, quarterly and yearly basis.

- Create weekly work schedules for staff, one month in advance. Adjust schedule as needed

according to sales and hours matrix.

- Responsible for achieving various weekly sales goals including: overall sales, customer

discount card, special orders and gift certificates.

- Prepare, maintain and analyze paperwork on a daily basis. Ensure all paperwork is prepared

according to company standards in order to comply with yearly audit.

- Train and provide support for new Managers and staff in Rochester area.

- Track financial progress on a daily basis. Create new ideas and training to meet various

financial goals.

- Analyze product and financial reports.

- Analyze and order stock based on sales and trends.

- Merchandise entire store including weekly and biweekly theme changes, window and cashwrap

displays.

- Seek out and maintain new accounts for institutional sales program.

- Plan and execute in-store events and promotions.

- Meet strict company standards regarding customer service, including three yearly reviews by an

outside agency.

- Perform basic bookseller duties, including: shelving, returns, customer service, ringing sales.

• Responsible for operation of seasonal calendar kiosk.

- Interview, hire and train seasonal staff.

- Set up and merchandise standalone or in-line calendar store.

- Prepare and maintain financial records.

- Tear down of store and disposition of stock.

Store Manager

Waldenbooks - Irondequoit Mall, Rochester, New York. October 1998 - April 2000.

• Same duties as above, in a store with an annual sales volume of $500,000.

Receiver, Part-Time

Waldenbooks - Irondequoit Mall, Rochester, New York, June 1998 - October 1998.

• Responsible for receiving inventory from distribution center and vendors.

- Receive and sort inventory.

- Prepare and maintain invoices per company standards.

- Process returns of books and magazines.

EDUCATION

• Completed Word Processing and BASIC Programming courses. American Technical Institute,

Rochester, New York.

• Cosmetology Diploma. Continental School of Beauty Culture, Rochester, New York. Spring 1982.

• Regents Diploma. Fairport High School, Fairport, New York. June 1981.

REFERENCES

Available upon request.



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