MARCIA LEA WARE

****

*** ******** *******, *********** ** 27560 919-***-****

accwgh@r.postjobfree.com

OBJECTIVE

TO TRANSITION INTO A FULL-TIME PERMANENT ADMINISTRATIVE

MANAGEMENT POSITION THAT UTILIZES ALL OF MY SKILL SETS,

EDUCATION, EXTENSIVE EXPERIENCE AND TRAINING

TRAINING / CERTIFICATIONS

2012 Financial Systems Administration/Management

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

2012 Conflict resolution

2012 Loss Prevention

2012 Customer/Patient Relations

2003 Medical Coding/Terminology

EDUCATION

2003-2004 MEDICAL OFFICE ADMINISTRATION, PCDI

1998-2002 MICROBIOLOGY, NCSU

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

EXPERIENCE

2011 PRESENT ADMINISTRATIVE ASSISTANT

DIVINE DESTINY MINISTRIES

OF NORTH CAROLINA, LLC

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Summarily the functions and responsibilities of the Administrative

Assistant at DDM-NC are to supervise and facilitate the day-to day

administrative operations of the organization and insure legal

compliance while simultaneously guaranteeing that the vision,

mission, and core values of the organization are adhered to in all

programmatic areas.

Responsibilities include:

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

GREET, GATHER PERTINENT INFORMATION, AND

•

SERVE AS THE FIRST POINT OF CONTACT FOR INCOMING MEMBERS AND

GUESTS TO ANSWER QUESTIONS AND/OR TO DIRECT TOWARD

APPROPRIATE PARTY

SERVE AS A REPRESENTATIVE OF THE ORGANIZATION

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AT EVENTS

ENSURE MEMBERS ARE IN COMPLIANCE WITH

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BYLAWS OF ORGANIZATION

ORGANIZE INFORMATION SESSIONS AND SERVE AS

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LIAISON BETWEEN MEMBERS, VARIOUS ORGANIZATIONS, AND LEADERSHIP

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Maintain and update files, membership

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portfolios, and databases for events, mailing lists, and

committees

Prepare reports, presentations, memorandums,

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proposals and correspondence for upcoming, events,

conferences

Draft written correspondence in response to

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general, routine inquiries or to request information

Edit all ministry related correspondence and

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publications such as powerpoint presentations, handbooks,

curriculums, etc.

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Manage travel arrangements for congregation

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and Pastoral schedule

Arrange for pickup and delivery of supplies,

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orders, and specialty services

Schedule appointments and meetings

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Perform data entry and bookkeeping as

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required

Take and compile minutes for meetings

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Screen and route all incoming calls and

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messages

Track office supply inventory and orders

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additional supplies as needed

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Reconcile expenses, invoices and bills

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2006 2013 Customer Service Manager

Wal Mart of Cary

Summarily the functions and responsibilities of the Customer Service

Manager at Wal-Mart are to supervise staff, create and maintain

satisfactory and positive customer and staff relationships, reduce the

likelihood of escalations, and manage escalations in customer and staff

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

relationships to insure that business and sales remain high. Additionally

as the CS Manager at Wal-Mart, I manage staff transitions, trainings,

meet required reporting standards, identify and problem-solve service

issues and implement solutions.

Responsibilities include:

Provide and ensure the provision of exceptional

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customer service and assistance

Handle and resolve customer complaints

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Handle and resolve employee complaints and

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disputes

Maintain employee schedules

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Supervise staff of +30

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Participate in the hiring, firing, and disciplinary

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process of associates

Handle and process returns

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Operate MoneyGram transactions

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Assist in scheduling and training of new

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associates

Handle monetary transactions and pickups

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Reconcile and balance cash registers and

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Podium

Stock merchandise and handle displays

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Inventory control

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Compliant with OSHA and HIPAA

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Customer Service

2005-2008

Fresh Market of Cary

Summarily the functions and responsibilities of the Customer Service

Associate were to create and maintain satisfactory shopping experiences

to assist in positive customer relationships to insure that business and

sales remained consistent during fluctuating economic times.

Responsibilities include:

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Provided customer service and assistance

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• Cashier

Food Preparation and Special Order Assembly

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• General Administrative duties related to specific departments

• Organized employee schedules

• Assisted and trained new employees

• Maintained inventory

• Stocked and ordered merchandise as needed

2002 2005 Assistant Manager

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Winn Dixie of Cary

Summarily the functions and responsibilities of the Assistant Manager at

Winn Dixie were to manage and facilitate the daily operations required

for a successful and positive customer experience and staff environment.

I supervised staff, created and maintained satisfactory and positive

customer and staff relationships, reduced the likelihood of escalations,

and managed escalations in customer and staff relationships to insure

that business and sales remain high. Additionally, I managed staff

transitions, trainings, shift changes, meet required reporting standards,

identified and problem-solved service issues and implemented solutions.

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Responsibilities included:

Provided customer service and assistance

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Supervised and trained 25+ associates

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Handled and reconciled monetary transactions

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Bank drops/ Deposits

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Assisted in hiring and firing process with

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associates

Prepared employee schedules

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General office duties

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Shipping and Receiving

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Ordered stock

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Ensured associates adhered to basic safety

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practices

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Provided technical support to vendors

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Stocked merchandise and displays

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2000 2002 Administrative/Research Assistant

N.C. State

African American Resource Library

Summarily the functions and responsibilities of the

Administrative/Research Assistant at N.C. State were to assist in various

administrative and research-oriented tasks to support

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

the research and educational programming projects conducted by senior

level staff, principal investigators, and students.

Responsibilities include:

Made travel arrangements for faculty

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Integrated and updated student files via

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computer

Designed brochures and bulletins for upcoming

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events

Scheduled meetings and conference calls

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Participated in annual conference organization

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Assisted students, professors, and other visitors

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as needed

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Conducted literature reviews

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Mail distribution to library faculty

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Performed general administrative duties such

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as filing, faxing, copying, and assorting mail

Administrative Assistant

1995 1998

Quality Tours of

Fayetteville, NC

Summarily the functions and responsibilities of the Administrative

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Assistant at Quality Tours were to perform various executive

administrative functions to facilitate the efficient operation of the

organization.

Responsibilities include:

Data Entry

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Created PowerPoint presentations of special

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projects

Maintained travel schedules for volunteers and

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myself

Distributed brochures and materials pertaining

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to the area

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

Compiled resource list of potential brochure

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distribution areas

Set up information booths in various areas in

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the community

General office duties such as file organization

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of contracts, faxing, printing, answering phone

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

REFERENCES

JOHNNY A. HOLMES, B.TH

1.

PASTOR, DIVINE DESTINY MINISTRIES OF NORTH

CAROLINA, LLC

HOME PHONE 919-***-****

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

EMAIL: accwgh@r.postjobfree.com

COURTNEY WHITE-CLARK, LPCA, NCC, CCMHC,

2.

ACS

ADMINISTRATOR, DIVINE DESTINY MINISTRIES OF NORTH

CAROLINA, LLC

HOME PHONE 919-***-****

EMAIL: accwgh@r.postjobfree.com

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

KELLIE BODDIE

3.

INSURANCE ADJUSTOR, LANCER INSURANCE

HOME PHONE 919-***-****

EMAIL: accwgh@r.postjobfree.com

KATRINA SHEA

4.

CUSTOMER SERVICE, FRESH MARKET

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MARCIA LEA WARE

2013

257 AVIATION PARKWAY, MORRISVILLE NC 27560 919-***-****

accwgh@r.postjobfree.com

HOME PHONE 919-***-****

EMAIL: accwgh@r.postjobfree.com

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