Delicia Bouvier

*** ***** ******

Brooklyn, New York 11212

Email: accwfs@r.postjobfree.com

Home: 718-***-****

Mobile: 347-***-****

OBJECTIVE:

Tech savvy Customer Care Specialist with the capacity to quickly learn new

software and hardware technologies. Detail oriented with extensive

experience in sales, customer service, and telecommunication services.

SKILLS:

. Excellent Time Management Skills

. Critical Thinker

. Customer Care Expert

. Professional Trouble Shooter

. Fast Learner

. Multi-Tasking

EMPLOYMENT HISTORY:

October 2013 - January 2014

World Travel Holdings

Brooklyn, NY

Virtual Customer Care Representative

. Effectively sell and service vacation reservations while providing a

remarkable customer experience

. Act as a liaison between cruise lines and client

. Participate in on-going training and certification program

. Utilize excellent interpersonal and communication skills to accurately

resolve client questions and concerns

August 2013 - October 2013

NexRep Brooklyn, NY

Independent Contractor - Remote Customer Care Agent

. Handle in-coming calls and contact customers via email in order to

troubleshoot and resolve challenges with wearable technology product

. Multitask across multiple systems to process repair, return, and

replace malfunctioning items

. Escalate trouble tickets through the appropriate channels

. Independently resolve troubles using company knowledge bank and

personal research

. Prioritize work projects with a high level of urgency

November 2012 - May 2013

Sutherland Global Services Brooklyn, NY

Work At Home Technical Support Associate

. Assist customers resolve technical issues in a high volume call center

. Actively meet high level of customer satisfaction by resolving

customers issue in a professional and timely manner

. play a key role in maximizing sales and profitability by focusing on

key business initiatives

. Multitask across multiple systems while interacting with customers

. Effectively communicate information with team members and customers

. Escalate issues through the appropriate channels

September 2000 - June 2008

Verizon Telecommunications Inc., New

York, NY

Telephone Service Technician

. Maintain and repair major underground telephone cables which provide

service to customers

. Install new cables in Verizon's Central Offices and underground

manholes throughout New York City according to blueprints provided by

the Construction and Maintenance Supervisor

. Operate Verizon Equipment to diagnose, test, and repair problems on

customer wiring and equipment

. Analyze data from trouble tickets and use expertise to arrive at a

solution in order to place telephone lines back in service

May 1997 - September 2000

Verizon Telecommunications Inc., New

York, NY

Call Center Representative

. Respond to in-coming medium business calls while providing outstanding

customer support

. Assist clients with billing inquiries, adding and removing new

features to customer accounts through order implementation, and making

suggestions for a more efficient telecommunications system

. Act as a liaison between the business office and inside technical

departments in order to resolve problems with customer equipment and

wiring

EDUCATION:

Fashion Institute of Technology, State University of New York

Associate in Applied Science Fashion Design GPA: 3.50/ Magna Cum Laude

University of Virginia, Charlottesville, VA

Bachelor of Arts Liberal Arts, Dean's List

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