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Customer Service Marketing

Location:
Stone Mountain, GA
Posted:
February 28, 2014

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Resume:

JENA GRESS

**** ******** **** ***** ********, Georgia 30087 419-***-**** accwaj@r.postjobfree.com

SUMMARY

Enthusiastic, well-organized Marketing Professional, with over 7 years of experience in writing and designing marketing communications, event coordination, project management and team leadership.

SKILLS

Microsoft Office Suite, Adobe Creative Suite, Public Speaking, Marketing Plans, Project Management,Proposal Writing, Social Media, Website Content Management and Employee Management & Training

EDUCATION

Bachelor of Arts - Communication & Public Relations - 5/2003 - University of Toledo - Toledo, Ohio

ORGANIZATIONS

Summit Community Association, Membership Co-Chair

Atlanta Chi Omega Alumnae Association, Marketing Committee

PROFESSIONAL EXPERIENCE

Maverick Recruiters 4/2013 - Present

Atlanta, Georgia

Customer Service Professional, Accent Décor, Inc. 7/2013 - 10/2013

- Managed designated territory by handling account set-up, processing orders, tracking information and account claims to ensure that orders were processed accurately and on time.

Marketing Support Coordinator, Bankers Fidelity 4/2013 - 5/2013

- Provided administrative support to the Marketing and Development department including, collection and filing of new agent paperwork, updating weekly and monthly sales reports, coordinating event details and answering phones.

Event Specialist, Ceruti’s Catering 7/2010 - 12/2012

Fort Wayne, Indiana

- Designed and wrote company proposals to secure contracts for outside catering services for special events, facilities and corporate cafeteria operations which lead to increased sales and annual revenue.

- Planned corporate events and weddings from start to finish including: event consultations,development of schedules, menu design, creation of floor plans and seating charts and event wrap-up.

- Formed an open line of communication between multiple departments, outside vendors and banquet managers to direct all aspects of each event which lead to seamless event execution and decreased customer complaints.

- Managed accounts payable for clients, including the creation of payment schedules, invoicing and issuing receipts.

Assistant Manager, American Eagle Outfitters 10/2006 - 8/2007 and 5/2009 - 8/2010

Fort Wayne, Indiana

- Worked with management team to determine and achieve daily store financial, revenue and expense targets. Communicated those goals to all store employees to increase sales in order to meet and exceed monthly and annual revenue goals.

- Trained and supervised store employees to meet company standards and built the American Eagle brand by creating an environment where leadership was encouraged.

- Fulfilled human resource responsibilities within the store, including staff schedule and payroll for 30 -100 employees which resulted in meeting or decreasing payroll expenses.

Bartender, Oasis Bar & Grill 5/2008 - 5/2009

Antwerp, Ohio

- Maintained bar and kitchen inventory, cash control, public relations and in-house advertising for special events.

- Provided superior customer service.

Marketing Coordinator, Big Brothers Big Sisters 8/2007 - 11/2007

Fort Wayne, Indiana

- Designed and distributed numerous company marketing efforts including annual reports, newsletter and email blasts, while making sure all pieces met the organizations branding standards.

- Maintained company website and design, providing content management updates for the

organization.

- Negotiated costs of publications and marketing materials to ensure that all expenses stayed within the set marketing budget.

- Communicated with local media sources to ensure public awareness of upcoming special events and seminars increasing the organizations presence within the community.

Marketing Coordinator, McLeod Center 5/2005 - 9/2006

Charlotte, North Carolina

- Generated communication materials including press releases and advertisements for all clinics to increase the organizations presence within the area.

- Designed and wrote government grants and proposals which resulted in additional TASC programs in communities where alternative criminal sentencing was in need.

- Executed all logistical aspects for the Professional Training Series, including booking individual trainers to meet the communities training needs, which drew nearly 200 attendees monthly.

- Responsible for the design and distribution of annual reports, brochures and training calendar which were used to educate the community of the organization’s programs.

- Maintained relationships with local printers to meet company’s cost-saving strategies to stay at or below the annual marketing budget.



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