Sameer Bhanushali

Mobile: 201-***-****

E-mail: accwag@r.postjobfree.com

Technical Summary

. 7 years of experience as a Microsoft Certified Technical Specialist in

IT industry with exposure to various platforms.

. Expertise in designing and Implementing Microsoft Active Directory

Infrastructure.

. Expertise in designing and Implementing Exchange 2007, Exchange 2010

and Blackberry Enterprise servers.

. Administrating Microsoft Windows 2003, Microsoft Windows 2008, Active

Directory 2003, Active Directory 2008, Microsoft Exchange 2003,

Microsoft Exchange 2007 and Microsoft Exchange 2010 servers,

BlackBerry Enterprise server.

. Implementation and administrator of DNS and DHCP servers.

. Mailbox migration from Microsoft Exchange 2003 to Microsoft Exchange

2007 and 2010.

. Hands on with Barracuda Message archive solutions, VERITAS Cluster,

and VERITAS Net-backup utility.

. Worked intensely in planning and deployment of MAC OSX infrastructure

in integration with Microsoft Active Directory.

. Patching of windows servers using SCCM tool.

. Monitoring of the servers using SCOM and Whats Up Old monitoring

tools.

. Deployment of ITIL framework and work model.

. Basic PowerShell scripting for Microsoft Exchange 2007 and 2010

servers.

. Documenting Work Instructions and support guides.

. Performing tasks on Incident management and Change management

guidelines.

. Providing support for Microsoft application like MS OFFICE,

SharePoint.

. Hands on experience with Kronos, Forecast and PI application.

. Deployment of MAC OSX 10.8 using Casper Software distribution

server.

. Fine tuning and troubleshooting issues for MAC OSX 10.8.

. BLACKBERRY, IPhone, Android Smart Phones and other mobile device

configuration.

. Support and Troubleshooting on issues with BLACKBERRY, IPhone,

Android Smart Phones and other mobile device.

. VMware working experience.

. Basic experience on Microsoft Hyper V technology.

. Delivered Root Cause Analysis for problems and provided Solutions

for the same.

. Technical expertise for Active Directory and Microsoft Exchange

related tasks.

. Managed and handled a team of technical analysts.

. Aggressive talent and open to explore, learn and understand new

business domains and technology.

Technical Skill Set

Directory Services : Active Directory (2003/2008). Design and

Administration. DNS, DHCP.

Operating Systems : Microsoft Windows Server 2003, Microsoft

Windows Server 2008, Windows XP Professional,

Windows 7, Windows 8

MAC OSX 10.8

Messaging Systems : Microsoft Exchange Server 2007, Microsoft

Exchange Server 2010, Microsoft Exchange

Server 2013

Servers : Microsoft System Management Server 2003,

SCCM, CASPER server for MAC OSX 10.8

Professional Certifications

. MCP in Windows Server 2003.

. MCTS in Microsoft Exchange Server 2007.

. MCTS in Microsoft Exchange Server 2010.

. Information Technology Infrastructure Library (ITIL) V3.

Educational Qualification

B.Sc. I.T (Information Technology)

Mumbai University, 2007.

Professional Experience

Cole Haan Shoes 1 JulyJune 2013 till

date.

Technical Lead

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Cole Haan was a men's footwear label. Today it offers many products,

including men's and women's dress and casual footwear, belts, hosiery,

handbags, gloves, scarves, hats, outerwear, and sunglasses.

I was appointed in their IT department as a Technical Lead. Below are daily

BAU activities.

Responsibilities.

. Planning and implementation of Exchange 2007 and Exchange 2010.

. User mailbox, Resource mailbox and distribution list creation.

. Mailbox migration from one domain to another from Exchange 2003 to

Exchange 2007.

. Mailbox migration from Exchange 2007 to Exchange 2010.

. Created technical documents for Exchange related tasks.

. Provided technical expertise with regard to Exchange 2007 and Exchange

2010.

. Implementation of BlackBerry Enterprise server (version 5.0.3) for

Exchange 2010.

. Migration of users from one BlackBerry Enterprise server to another

BlackBerry Enterprise server.

. Migration of users from one BlackBerry Enterprise server to another

BlackBerry Enterprise Server.

. Performing various tasks like installation, configuration and testing

of equipment/software's and administration through change request.

. Provided technical expertise with regard to Active Directory and

Exchange.

. Implementation and administrator of DNS and DHCP servers.

. Administration of FSMO roles in Active directory domain.

. Administration of domain using ADSI edit tool a LDP utility.

. Administration of AD Sites and services.

. Administration of Domain security level.

. Administration and audit of Application, System and Security audit

Event logs.

. Basic power shell scripting on Exchange 2010.

. Basic administration and troubleshooting on Microsoft Hyper V.

. Documenting Work Instructions and support guides.

. Migration of users from Win XP to Win 7.

. Deployment of Win 7 OS using SCCM software deployment tool.

. Patching of user' laptop and desktop using SCCM software deployment

tool.

. Fine tuning the inbound applications and testing.

. Implementation of ITIL Framework and work model.

. Providing support for Microsoft application like MS OFFICE,

Sharepoint, Kronos, Forecast tool.

. Deployment of MAC OSX 10.8 using Casper Software distribution server.

. Fine tuning and troubleshooting issues for MAC OSX 10.8.

. VMware working experience

. BLACKBERRY, IPhone, Android Smart Phones and other mobile device

configuration.

. Support and Troubleshooting on issues with BLACKBERRY, IPhone, Android

Smart Phones and other mobile device

. Root Cause Analysis for problems & fixes provided.

. Basic power shell scripting on Exchange 2007.

. Monitoring of the servers using SCOM and Whats Up Old monitoring

tools.

. Documenting Work Instructions and support guides.

. Managing projects for setting up IT infrastructure on ITIL work

description (Incident Management, Problem Management, Change

Management & Query Management)

. Planning and deployment of DR sites.

Inteva Products (Body Systems) 17 Jan 2011 to 20 June 2013

Microsoft Exchange Administrator

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Inteva Products, LLC is one of the world's largest global automotive

suppliers. Primarily serving original equipment vehicle manufacturers

(OEMs) in the automotive industry, Inteva is headquartered in Troy,

Michigan and has 42 locations in 18 countries on four continents. I was

appointed as Exchange administrator to handle their Exchange and BES

servers hosting more than 8000 mailboxes. Below is the list of my day-to-

day activity.

Responsibilities.

. Planning and implementation of Exchange 2007 and Exchange 2010.

. User mailbox, Resource mailbox and distribution list creation.

. Mailbox migration from one domain to another from Exchange 2003 to

Exchange 2007.

. Mailbox migration from Exchange 2007 to Exchange 2010.

. Created technical documents for Exchange related tasks.

. Provided technical expertise with regard to Exchange 2007 and Exchange

2010.

. Basic power shell scripting on Exchange 2007.

. Implementation of BlackBerry Enterprise server (version 5.0.3) for

Exchange 2010.

. Migration of users from one BlackBerry Enterprise server to another

BlackBerry Enterprise server.

. Migration of users from one BlackBerry Enterprise server to another

BlackBerry Enterprise Server.

. Administration of FSMO roles in Active directory domain.

. Administration of domain using ADSI edit tool a LDP utility.

. Implementation and administration of Barracuda Email Archiving

Solutions.

. Implementation and administrator of DNS and DHCP servers.

. Administration of AD Sites and services.

. Implementation and administrator of DNS and DHCP servers.

. Performing various tasks like installation, configuration and testing

of equipment/software's and their administration through change

request.

. Administration and audit of Application, System and Security audit

Event logs.

. Provided technical expertise with regard to Active Directory and

Exchange.

. Basic administration of SQL database servers.

. Basic power shell scripting on Exchange 2007.

. Documenting Work Instructions and support guides.

Standard Chartered Bank March 2008 to Dec 2010.

SYSTEM ADMINISTRATOR

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Standard Chartered is a British multinational banking and financial

services company headquartered in London. It operates a network of over

1,700 branches and outlets (including subsidiaries, associates and joint

ventures) across more than 70 countries and employs around 87,000 people.

It is a universal bank with operations in consumer, corporate and

institutional banking, and treasury services. Despite its UK base, it does

not conduct retail banking in the UK, and around 90% of its profits come

from Africa, Asia and the Middle East. I was appointed as Windows System

Administrator for the IGT department of APAC and Middle East Region which

had headquarter in Hong Kong.

Responsibilities.

. Planning and implementation of Exchange 2007.

. Provided technical expertise with regard to Active Directory and

Exchange.

. Created technical documents for Active Directory and Exchange related

tasks.

. Handling Incident Management for SCB Project related to Wintel Group.

. Handling Change Management for SCB Project related to Wintel Group.

. Handling Patch Management for SCB Project related to Wintel Group.

. Administrating and deploying of 1800 Windows 2000/2003 Servers that

includes (Production and DR) Data Center at two different geographical

locations.

. Familiar with Blade server named EGenera.

. Implementation and administrator of DNS and DHCP servers in theActive

Directory domain.

. Remote support for Windows Servers located in Hong Kong from India and

maintaining SLAs.

. Configuring backups for production servers on the SAN Box using

Symantec VERITAS Netback up Utility.

. Implementation and administrator of DNS and DHCP servers.

. Administration of FSMO roles in Active directory domain.

. Administration of domain using ADSI edit tool a LDP utility.

. Administration of AD Sites and services.

. Administration of Domain security level.

. Administration and audit of Application, System and Security audit

Event logs.

. Managing projects for setting up of IT infrastructure and providing

remote Support.

. ITIL work description (Incident Management, Problem Management, Change

Management & Query Management)

. DR Site Drill /Testing every quarterly this include (Migration from

Production site to DR site) to avoid downtime in case of a Disaster.

. Root Cause Analysis for problems & fixes provided.

. Performing various tasks like installation, configuration and testing

of equipment/software with ITIL framework..

. Testing of Servers on Microsoft and VERITAS Cluster for Auto Fail

over, Manual Fallback and Cluster monitoring.

. Managing the Production & DR Servers with latest updates using WSUS

3.0

. Documenting Work Instructions and support guides.

. Co-ordinations with Operations team for managing various jobs & tasks

at data center.

NCR Corporation INDIA Pvt. Ltd. June 2007-March 2008

GLOBAL IT Helpdesk Analyst.

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NCR Corporation is an American computer hardware and electronics company

that provides products and services that enable businesses to connect,

interact and transact with their customers. Its main products are self-

service kiosks, point-of-sale terminals, automated teller machines, check

processing systems, barcode scanners, and business consumables. They also

provide IT maintenance support services. I was global Helpdesk of NCR.

Responsibilities.

. To provide first line support (productivity tools, business

applications, and workstation environment) to the NCR Employees at

different geographical locations.

. Responsible for the escalation to other centers of expertise (e.g. on-

site teams, development teams, etc).

. Creating user mailbox on Exchange 2003, configuring forwarders,

creating email aliases.

. Generating computer names and adding the system to the NCR domain,

troubleshooting Nortel IVPN software and configuring the IVPN software

including the tunnel guard for IVPN users.

. Providing High level of Technical Support to associates of NCR.

Technical support involves troubleshooting desktop issues, MS Office,

VPN, Network connectivity and in-house developed software

applications.

. Assisting NCR associate if he has encountered an issue with

Laptops/Desktops and Printing functionalities.

. Ensure that the department goals of problem response and problem

duration are meet by keeping your assigned open call queue current.

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