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Customer Service Manager

Location:
Columbus, OH
Salary:
45,000.00
Posted:
March 02, 2014

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Resume:

Matthew Marinelli

**** ***** ***** *****

Grove City, Ohio 43123

accw7o@r.postjobfree.com

419-***-****

Mizar Motors, Toledo, Ohio

Traffic Coordinator - August 2012 - Present

Fuel savings of $37K for Q2 2013

Forecast spikes in freight expense and mitigate impact

Responsible for approximately $12m in sales annually while managing all budgets,

margins and P&L statements

Adjust delivery schedules to provide flexibility as changing business needs dictate

Supervise and coach team of Traffic Coordinators

Audit transportation to ensure rapid and accurate delivery out of 5 facilities from the

eastern seaboard to Kansas City operating across 3 shifts

Maintain daily power and trailing capacity of 50+ loads (one way & dedicated) to over

500 customers

Resolve various grievances and exercise budgetary controls while maintaining an

awareness of all ongoing logistical processes

Single point of contact for Sales Manager and VP of Operations

Assign motor vehicles and drivers for conveyance of freight for just in time deliveries

compile list of available vehicles for daily use

Assign vehicles according to factors such as weight, purpose of trip and preference of

carriers

Record all documentation of trucks daily fuel consumption logs

Develop logistic software using Bolt Systems

American Movers, LLC, Holland, Ohio

Traffic Manager - May 2008 – August 2012

Maintained transportation budget and P&L statements

Directed scheduling of shipments and notified concerned customers and departments of

arrival dates.

Initiated investigations into causes of damages or shortages in consignments or

overcharges for freight or insurance

Recommended and implemented measures to improve worker motivation, e quipment

performance, work methods and customer service

Provided workers with assistance in performing tasks such as safe secure tie down

measures above industry standards

Planned and established transportation routes

Inspected and tested materials, stock, vehicles equipment and facilities to ensure they

were safe, free of defects and met specifications

Brokered freight and set up common carriers for excess freight

Heidtman Steel Products, Toledo, Ohio (Mizar Motors)

Traffic Coordinator - February 2006 – May 2008

Scheduled and dispatched drivers

Confirmed with sales department when deliveries were expected

Relayed work orders, messages and information to and from drivers using People -Net

and company phones

Education - The Ohio State University 1985-1990

References available upon request



Contact this candidate