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Customer Service Manager

Location:
Buffalo Grove, IL
Posted:
February 27, 2014

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Resume:

James Cox

**** ******* ***** ** **** **, Genoa City, WI 53128

Email: accvx5@r.postjobfree.com Phone: 847-***-****

Objective: In search of a challenging job that will provide me with

professional growth and teach me new skills that will expand my

experiences. To bring to your organization enthusiasm,

dedication, responsibility and good work ethic, combined with a

desire to utilize my skills obtained through previous

experience.

Experience: Feb. 2011-Current Medela Warehouse

Supervisor

. Supervise the warehouse shipping operations and employees

. Ensure all shipments are processed accurately and on-time

to the customer

. Track metrics to help evaluate and improve warehouse

productivity

. Operate material handling equipment, forklift and pallet

rider

October 2009-Feb. 2011 Manpower Contractor

. Responsible for receiving/inventory functions in accordance

with work processes

. Prepare product for shipment

. Operated material handling equipment, certified on sit down

& reach forklift

Feb. 2008-October 2009 Saturn of Gurnee Service Advisor

. Advise customers about necessary service for routine

maintenance

. Help identify mechanical problem by questioning the

customer or inspection

. Confer with customers of inspection results, recommend

corrective procedures

July 2001-July 2007 Washington Mutual Senior Loan

Coordinator

. Processed loans according to program guidelines

. Input loan information into processing system and updated

loans as required

. Verified accuracy and thoroughness of loan files along with

related documents

June 2000-July 2001 The Burrows Company Warehouse

Associate

. Responsible for routine picking, shipping and packing

functions

. Stocked incoming materials into proper assigned locations

. Operated material handling equipment as necessary

Jan. 1999-Oct. 2001 Regal Cinemas Assistant

Manager

. Managed the theater by myself on days I worked as lead

manager

. Assisted with inventory, processing of cash, opening and

closing

. Ran the projection booth efficiently with few interruptions

Oct. 1995-May 2000 Noodle Kidoodle Stockroom

Specialist

. Managed daily activities of a retail toy store stockroom

. Was in charge of all incoming/outgoing shipments

. Assisted in management roles and customer service roles

Education: 2006 College of Lake County Grayslake, IL

. Business Management

Skills: Interpersonal - Able to get along with co-workers and

accept supervision

Reliable - Excellent attendance record with willingness to work

overtime

Communications - Good written and verbal skills

Attention to Detail - Concerned with quality and accuracy

PC Skills in Windows environment



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