Melissa Harris

**** ****** ** ** ******, TX ***78 Phone: 832-***-**** Email: accvx2@r.postjobfree.com

Objective

High-energy, results-oriented professional with over fifth teen years of supervisory and corporate training experience(8 years in

Property Management). Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at

AT&T Corporate Headquarters based on leadership qualities, strategic thinking, and astute relationship management skills.

Designed and implemented employee development program that reduced customer complaints on call center staff by over 90%

within a year. Skilled in MS Word, Excel, PowerPoint, and Oracle software. An extensive background College Recruiting and

Regional employee training.

Employment History

2

011 Present

Trinity Property Consultant

Property Manager

Houston, TX

Responsible for hiring and training new employees, Responsible for completing daily inspection of property, ensured consistency

and clarification of the property, prompt collection of rental payments and other resident charges due to the property, implementing

and enforcing all policies and procedures. Responsible for leasing of property, ensuring that all leasing techniques and fair housing

requirement are being used effectively and in a professional manner by Leasing Consultant, and Assistant Manager . Responsible

for maintaining and conducting monthly Resident Retentions Programs. Responsible for solving resident requests and complaints in

a timely manner, creating weekly marketing ideas for properties lease up to surrounding business. Responsible for

generating/submitting various reports, monthly upkeep of budget variance and property expensive. Responsible for performing

other related duties and responsibilities as assigned by the Vice President, and President.

Merion Management 2008 2011

Marketing Coordinator-Regional Trainer

Birmingham, AL

Responsible for overall company’s employee training and regional marketing.

Directly responsible for all aspects of operations including hiring, developing and administering annual budgets, monthly

financials, operating accounts, maintenance contracts and training. Opened and fully leased three new construction properties

and handled all aspects of lease up and employee training. Report to property/owners and investors on a weekly basis, working

with contractors on large projects for individual sites and property assessments. Responsible for development and

implementation of budget, marketing and price strategies for communities. Directly responsible for all aspects of marketing

plans for company. Responsible employee recruiting and employee training throughout the United States for all regions.

AT&T/BellSouth Telecommunications

Commercial Accounts Analyst

GBS Global Billing/Finance Department

1997 2008

Birmingham, AL

Responsible for processing/investigation/resolving claims, inquiries and/or disputes for internal and external commercial clients.

Responsible for manual and electronic provisioning of service orders; Error

Corrections; Screening and Loading of Disputes from CLECS

Also serve as relieving supervisor when needed

Responsible for completion of service orders of pic and lpic changes via 3-way calls; served on special projects team

Responsible for but were not limited to, addressing and resolving customer concerns, handling billing and collections issues;

explaining how to use custom calling features, increasing and retaining company revenue; customer retention; Also served as a

relieving assistant manager: assisted service representatives with service order provisioning, recorded daily sales numbers,

addressed business related questions/concerns, handled and resolved escalated customer calls to completion

Judson College Marion, Alabama 1994 1997

Regional Recruiter Director

Marion, AL

Responsible for recruitment, financial aid assistance, counseling and interviewing High School Students College bound students.

Responsible for graduate admission in making admission decisions for graduate programs in accordance with admission guidelines;

Counsel Applicants on admission policies and procedures. Evaluates and offers solutions to applicant problems and requests

regarding admission. Responsible for Coordinating application completion activities with students, university admission offices,

and individual departments, Review student records, inputs data and generates letters and/or lists utilizing applicant databases,

Gather data and prepare reports for reporting to the Dean and departments and for use in managing the enrollment and application

processes

Activities

Member of AT&T Pioneers, Member of Women of AT&T, Member of Shelby County Schools PTO

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Education

Judson College; Marion, Alabama

Bachelor of Arts Degree in History

Graduated: May 1989

Special Skills and Training

Experienced in Property Management/Corporate Marketing, Regional Training, 2012 Fair Housing Training, and Knowledge of

Budget and Financial Reviews Training, Special Training in Customer Relations, Safety Awareness, Marketing, Leasing, Resident

Retention. Proficient with YARDI Server, Popcard, Property Solutions,Excel, Microsoft Word, Excel and Power Point

Reference Available upon request

Contact this candidate