Customer Service Assistant

Skills

. Excellent follow-up skills; strives to achieve strong customer

satisfaction.

. Strong organization, verbal and written communication skills, including

case and time management skills with attention to detail.

. Experience working in a fast-paced environment and exceeding performance

metrics individual and in teams.

. Microsoft Office: Word, Excel, and Power Point involving presentations to

senior management and fours years of data entry.

. Two years customer service experience as a Claims Authorizer with the

Social Security Administration obtaining and verifying information by phone

contact and mail, answering beneficiary questions, and making independent

decisions.

Education

. University of North Texas, Denton, TX May 2002

Bachelor of Applied Arts and Sciences

Professional Experience

Focus Point, Irving, TX

2013-Present

Assembly Worker-At Acuity Brands

. Use power tools in the assembling, wiring, testing and production of

commercial lamps.

. Read drawings, blueprints, sketches, and manuals to make adjustments for

modifications.

. Work in assign teams to meet and exceed hourly production goals.

First Staff, Conway, AR

2013-2013

Issuer-At Holman Distribution

. Ordered and issued personal care products to Kimberly Clark machine

operators.

. Operated fork lift and clamp trucks to transport materials for shipment.

Personal Assistant, Conway, AR

2009-2013

Personal Assistant to Brittney Thomas

. Managed daily work flow activities, collected payment, answered incoming

calls, paid bills, confirmed appointments, and scheduled maintenance

requests.

. Made financial and banking transactions.

. Entered important data into computer and personal bookkeeping using

Microsoft Excel and Word.

. Sort, open and delivered mail.

. Typed letters of correspondence to business associates and tenants.

. Followed up to ensure maintenance and repair issues are resolved.

U.S Social Security Administration, Chicago, IL

2007-2009

Claims Authorizer

. Processed claims and adjudicated a variety of cases for cash payments.

. Analyzed data gathered from multiple sources and determined appropriate

action.

. Answered a variety of inquires and investigated issues or discrepancies

from claimants, other modules or departments and agency field offices

throughout the United States.

. Follow all agency's legal and regulatory policies to determine claimant

eligibility and benefit level.

. Navigated through multiple computer screens to enter data, verify

documentation, scan documents, update status information, and process

benefit payments.

. Followed up with the public through written and oral communication.

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