JOYCE COLE

Professional Summary

Specializing in administrative support Committed to delivering high quality results with little

supervision. Good Customer service skills, flexible, organized hardworking.

Experience

Administrative Assistant Apr 2013 to Current

M & M Limousine Service

Los Angeles, C A

Managed the receptionist area, including greeting visitors and responding to telephone and

in person requests for information. Designed file systems and maintained paper files. Made

copies, sent faxes and handled all incoming and outgoing correspondence, developed

spreadsheets, faxed reports and scanned documents.

Lobby Ambassador, Security Officer Jan 2012 to Feb 2014

Universal Protection Service

Los Angeles, C A

Served as a central point of contact greeting visitors and employees. I Checked passes and

credentials of persons seeking to enter the property. Continuously monitored security

cameras and fire, building and alarm systems. Patrolled premises to prevent and detect signs

of intrusion and ensure security of doors, windows and gates. Wrote a daily activity report.

File Clerk, Administrative Assistant Mar 2006 to Nov 2011

ManPower

Los Angeles, C A

Designed electronic file systems and maintained electronic and paper files. Organized files,

developed spreadsheets, faxed reports and Maintained file area in a neat and organized

fashion. Answered telephone and in person requests for information.

Customer Service Agent (Home Based) Aug 2006 to Mar 2008

West Corporation

Assisted Customers over the phone representing a product or service, Demonstrated mastery

of customer service call script within specified timeframes. Addressed customer service

inquiries in a timely and accurate fashion. Obtaining, and entering and verifying customers

information. Resolved issues. Explained sales features or offering additional products or

services.

Education

High School Diploma, Basic Education 1979

George Washington Preparatory High School

Los Angeles, C A

Professional Affiliations

(2007 2008) Puente Learning Center (Los Angeles, CA)

Certificate of Completion

Received training on Office 2003 Applications, Office Procedure and keyboarding

(2006 2006) West Corporation Telemarketing LP (Los Angeles, CA)

Customer Service Agent

Received 3 months extensive hands on training in Customer Care and Support

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