Mark Gauci

**** ****** *** ***. ** Ypsilanti, Michigan 48197

734-***-****

accvqw@r.postjobfree.com

CERTIFICATIONS AND DEGREES:

Associates of Applied Science in Computer Information Systems

Associates of Applied Science in Network Administration

Certified Cisco Networking Associate (CCNA) (expired 07)

Microsoft Office User Specialist (MOUS Word 2000)

PROFESSIONAL EXPERIENCE:

All Legal Solutions Taylor, MI 11/05 Present

Consultant/Network Administrator

● Designed and implemented a multi tiered secure network solution for a client running Windows 2003 SBS using

group policy, active directory, cisco router and layer 3 switch, and firewall permissions via remote VPN network.

● Designed and maintenance of backup system. Responsible for weekly offsite backups and on call tech support.

● Purchased and configured software (Belkin UPS, Symantec Client Security, PCLAW).

● Documentation of both networks using Microsoft Visio.

● Responsible for training in software and general computer usage to all staff with varying technical knowledge.

BDOPS (Broker Dealer Operations) Ann Arbor, MI 04/13 – 02/14

Network Administrator

● Manage over 1500 email accounts, over 300 domains across Merik Icewarp v10 and Hosted Exchange for external

representatives while complying with strict guidelines, satisfying rigorous compliance demands.

● Assisted Network Manager with the migration of Postini to Symantec Antispam cloud solutions while contacting

over 300 domains to assist with DNS MX record change. Manage the Symantec Antispam externally and Barracuda

Antispam for internal employees.

● Layer 3 escalation Helpdesk support

● Stage PC’s for internal and external employees

● Manage Websense Triton web blocking software.

Sanford Brown College / Career Education Corporation 11/09 – 08/11

Department Head of IT/Facilities/Security

● Constructed and deployed a start up academic campus in November 2009. Support staff and students in all areas of

Facilities, Security, IT as layer 1, 2 and 3 level support.

● Maintain Symantec Backup Exec with robotic Quantum robotic library, Keyscan System 7 swipe badge system and

burglar alarm system featuring Present 3 technologies, Pelco security camera DVR, Cisco Call Manager and

Communite voicemail.

● Setup and maintained network infrastructure including Aruba Wireless, 2 Active Directory Domains (corporate and

academic) with group policy and login scripts.

● Utilize Service Now ticket system

● Ground school to Corporate Liaison assisting unifying IT and assisting with 2 major projects.

Re designing ticket system for Ground School IT

Overhaul of academic domain to take advantage of single sign on. Currently students email is spread across

2 forests and 3 domains.

● Manage Janitorial and Security staff.

● Participated in weekly Campus Leadership and Director Meetings.

Secure 24 Southfield, MI 1/08 – 8/09

Helpdesk/Systems Administration

● Troubleshot and diagnosed Microsoft Server 2003, supporting multiple datacenters. System Administration duties

included system monitoring, securing active directory, and management of exchange servers.

● Supported Citrix, RSA tokens, Windows 2003, Blackberry Enterprise Server, and local desktop issues using

Dameware, VNC and Altiris.

● Selected as team lead, responsible for a specific customer to be appropriately trained. Wrote documentation and

specifically trained in Altiris by engineering.

● Responded to client trouble requests via the Incident Monitor ticketing system.

● Escalated tickets to the Engineer Department while communicating with the client daily.

EDUCATION:

Eastern Michigan University Ypsilanti, MI

Henry Ford Community College Dearborn, MI

Associates of Applied Science in Computer Information Systems

Associates of Applied Science in Network Administration

James I. Mailey, Taylor Career Center Taylor, MI

COMPUTER HARDWARE & SOFTWARE WORKING KNOWLEDGE:

Industries

Securities Financial, IT Consulting, Online Finance Consulting, Imaging Solutions, Data Center, Education, Credit Union, Call

Center (inbound and outbound), Legal, Project Management, Restaurant, Retail, Landscaping, Taxidermy

Network Hardware

Cisco Multi layer Switching (CCNP 3), Cisco Advanced Routing (CCNP 1), Able to install and maintain Cisco Routed Networks

(CCNA), Juniper VPN SSG5, Install and Maintain Wireless Networks, Adtrans, Voice and Data Cabling

Network Concepts

Network Security, Firewall configuration, Microsoft Exchange, Merick Icewarp Email, Desk Now Email, DHCP, Active Directory,

EDirectory, TFTP, Telnet, SMTP, POP3, NAT, PAT, VPN, VLAN, RIP (V 1 & 2), OSPF, BGP, ISIS, EIGRP

Operating Systems & Remote Access Software

Windows Server (2012, 2008, 2003 Standard, Enterprise, R2, Small Business Server, 2000 Advanced, NT 4.0), Citrix, Linux,

Novell 6.5, Windows (8, 7, Vista, XP, 2000, ME, 98, 3.1)

Development

Project Management, BASIC, Visual BASIC, COBOL, C++, Web design with HTML & Front Page, Data Entry (75wpm)

Backup and Protection Software

Websense Triton. Shavlick patching, Microsoft WSUS (Enterprise Windows updates for clients), Microsoft Data Protection

Manager (Enterprise Backup System), Backup Exec (Enterprise Backup System, Veritas (Enterprise Backup System), Symantec

Client Security (Enterprise Antivirus, Firewall, Spam Filter), Avast, Belkin Bulldog + UPS Software, RSA security tokens,

Keyscan System 7 w Present 3 burglar alarm

Productivity Software

Altiris, Blackberry Enterprise Server, Microsoft Office Suite (97, 2000, XP, 2003, 2007, 2010, 2013) (Word, Excel, Access,

FrontPage, Publisher, Outlook, Sharepoint), Microsoft Visio

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