Vicki Tremmier, CPC

*** ********** **., *******, ** 39042

Phone: 601-***-****

Email: accvql@r.postjobfree.com

Revenue Cycle Management Experience

Enthusiastic, customer service oriented, mentor and coach. Successful

record of achievement in accounts receivable management, collections and

team building. Tenacious in exceeding goals and forging strong

relationships with external and internal business partners. In depth

experience in Revenue Cycle Management, all aspects of the process from

beginning to closure of account.

Professional Experience

Plastic and Hand Surgery Associates

Clinic Billing Supervisor

July, 2013 - January, 2014

I took this position to utilize my coding certification which included

billing/coding of outpatient surgeries, clinic visits and office

procedures. I supervised four account representatives, one biller/coder,

one financial counselor and one precertification specialist. I realigned

duties and setup new processes to improve cash collections and billing.

During the last quarter of 2013 we exceeded the cash collection goal by 20

% and billing goal 15%.

University of Mississippi Medical Center

Manager Business Operations

February, 2011 - July, 2013

Supervisor Business Operations

March, 2010 - February, 2011

Financial Counselor

September, 2009 - March, 2010

I started in a temporary position in the Financial Counseling department,

was hired full time in October, 2009. In January, 2010 I was moved to the

Revenue Cycle Management department to assist with collections and follow

up on outstanding Medicaid/Medicare accounts. I was promoted to supervisor

in March and was assigned new task of the pre-billing area. In December,

2010 the hospital Revenue Cycle Management was merged with the central

billing office in Clinton that handled the University Physicians Revenue

Cycle Management. Once the move was completed there were new opportunities

and I was promoted to Manager of Business Operations where I managed a team

that was responsible for professional and hospital accounts receivables.

. Setup workflow processes

. Reduced Medicaid A/R over 90 days from 21% to 10%

. Manage/Monitor all aspects of employee's work and attendance

. Exceed monthly cash collection goals

. Managed professional and hospital A/R

. Mentor and Team building

. Face to Face financial counseling with patients

Kindred Hospital - Chattanooga, TN

Administrative Assistant/Medical Staff Coordinator/Accounts Receivable

April, 2008 - April, 2009

Transferred to Kindred Hospital - Chattanooga

I started in a temporary position to assist the business office with

collections and follow up on accounts over 60 days old. When the

Administrative Assistant/ Medical Credentialing position opened I applied

for it and was hired.

. CEO, CCO and Regional Director's administrative assistant.

. Scheduled meetings, all correspondence, travel arrangements,

expense reports

. Credentialed all new physicians and kept all physicians

credentials up to date per JACHO requirements.

. Scheduled and setup all Medical Staff meetings

. Kept minutes of all Medical Staff meetings

Kindred Hospital - Richmond, VA

Payroll Benefits Coordinator/Accounts Payable Coordinator,

Interim Materials Management Manager

April, 2007 - March, 2008

Kindred Hospital-Richmond was a new start up facility. I handled all

payroll/benefits, accounts payable and was interim manager for the

Materials Management department. I also supported reception/front desk as

needed.

. All aspects of payroll

. Benefits Coordinator

. New Employee Orientation Presentations

. Processed all invoices for processing/payment

. Tracked contract labor

. Tracked physicians contracts/payments

. Tracked inventory

. Purchased hospital supplies

. Monitored Par Levels for accuracy

. Worked very closely with department mangers

. Setup and monitored all supply carts

Access Integrated Networks, Inc. Macon, GA

Access Integrated Networks, Communications Company handles local and long

distance phone lines in 8 states

Senior Team Manager,

May, 2002 - June 2005

Oversaw 15+ order processors in their duties of work flow, monitoring age

of orders, completion of orders, supervise and guide the team in their

attendance, discipline, time management and meeting/exceeding the goals

set to complete orders. I was transferred into the call center department

overseeing a team of 25+ employees in their duties of call volume

management, quality control of calls, and time management along with the

normal supervision duties of attendance, discipline etc... After 1 year was

promoted to Senior Team Manager which included overseeing the Elite

Accounts Team, coaching, mentoring, and directing 5 other Team Managers,

second in command of Call Center.

. Kept orders processed within 24 hours of receipt

. Orders completed within 96 hours of processing

. Calls answered within 15 seconds

. Monitored calls for quality and correctness

. Managed call volume - no calls holding longer than 30 seconds

. Up sale goals met/exceeded

Healthsouth Central Georgia Rehabilitation Hospital, Macon, GA

Business Office Director/Senior Management Team Member

July, 1998 - May, 2002

Built new team in Business Office to clean up old accounts and get cash

collections back on track. I managed this facility and the Chattanooga

facility Business Offices for 5 months. During this time Chattanooga

maintained achievement of A/R days and quarterly cash collection goals

while Macon facility had A/R days of 105, cash collections were only 65% of

goal. After 4 months being part time at the Macon facility I had A/R days

down to 65 and cash goal was at 115%. I did this for inpatient and

outpatient billing and collections.

. Kept A/R Days below 45

. Achieved cash collection goals of 3 million per quarter

. Mentor and team builder

. Month end reporting package

. Reconcile daily cash and A/R

. Quarterly Medicare credit balance report

. Weekly reporting of revenue and cash collections

. Maintain charge master and local IT maintenance

. Successful conversion/upgrades of system

Healthsouth Chattanooga Rehabilitation Hospital, Chattanooga, TN

Business Office Director

December, 1994 - November, 1998

Managed current team to reduce A/R days below 50 and to exceed cash

collection goals set by corporate. Supervised billing, collections and

admissions, assisted in supervising accounts payable and payroll.

. Maintained and balanced accounts receivable to general ledge

. Reconciled Medicare accounts receivable

. Compile and complete month end package to corporate

. Assisted with Medicare cost report

. Quarterly Medicare credit balance report

. Quarterly large balance reports

. Weekly cash collection and revenue report

. Daily operating report

. Kept updated on all Medicare, Tenncare (Medicaid program), and 3rd

party insurance changes

. Maintained charge master and handled all computer issues.

EDUCATION & COMPUTER EXPERIENCE

Associates, Edmondson Junior College, 1983, Cum Laude

Diploma, Dade County High School, 1975

Certified Professional Coder, 2011

Microsoft office, Epic, Antrim billing system, Patcom billing system,

Mednet system, Kronos payroll and accounts payable system, BCBS direct

billing system, SMS Invision and Signature systems, SSI Billing, Huron TRAC

system, Advanced MD, Golden Hour system, Blue Pumpkin resource management

system, Witness quality monitoring system, and Avaya phone system.

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