BHAVIN PATEL

Phone: 361-***-**** Campbell CA

accvno@r.postjobfree.com

CAREER OVERVIEW

Highly accomplished Network Engineer, with diversified 4+ years of experience in maintaining operating

Telecom networks, providing technical support and developing innovative solutions to complex problems.

o Extensive hands-on experience with SMS gateway for Mobile Messaging SMS/MMS, diversified

STP network for Mobile Signaling and Global Roaming services.

o Excellent understanding of Network Protocols: SMPP, TCP/IP, SS7, MAP, SIP, ISUP, SNMP,

DIAMETER and Wireless technologies: GSM/CDMA.

o Proficiency with interworking of different SMS Gateways and SS7 signaling providers.

o Proven ability to quickly assess, troubleshoot and simplify complex technical issues.

o Adept critical thinker and analytical problem solver.

o Strong interpersonal skills and proven adaptability to differing cultural and business

environments.

o Proven Technical Writing and presentation skills.

Technical Skills :

Skills Expertise

- Configured SMS gateway hub.

Working experience on SS7 and SMPP

- Establishing connectivity to Syniverse Platform over

Protocol related to Syniverse

SS7 or SMPP binds.

Messaging Platform.

- Troubleshooting SMS failure incident by capturing and

analyzing traces.

- Alarm handling and coordinating with National

Experience in a Network Operations Network Operating Centre monitoring the alarms.

Center - Analysis of SS7, SMPP Traces and CDR (Call detail

record) and closure of faults and reporting

Core Network Roaming configuration - Implementation all new roaming partners, IR-21

implementation updates and any missing roaming configurations and other

Enhanced roaming services.

- Operation & Maintenance of eagle STP (Tekelec).

Working exp. on various telecom

- Troubleshooting SS7 Translations.

hardware equipment’s like, STP,

- Signaling Traffic migration via STP.

SMSC, Messaging application Server.

- SMS traffic migration over different binds.

PROFESSIONAL EXPERIENCE

Syniverse Technologies, Campbell, CA Dec 2013 to Present

Software Engineer- Apps

• On-boarding new SMS/MMS customers by verifying network connections to a

customers’ network, assisting in troubleshooting connections problems, and configuring the

production system with customer-specific application parameters.

• Analyzing causes for outages by reviewing logs, viewing queues, monitoring message

links

• Customer interaction to test connectivity, troubleshoot outages with customer, clarify

configuration changes

• Maintaining communication with data center operations while resolving problems.

Cisco Services/AT&T, Redmond WA Apr 2013 to Dec 2013

Technical consultant - Mobility

Responsible for providing Technical support on IP messaging Platform for AT&T Labs through Network

upgrades, expansions, integration and new deployments, MOPs execution, CIQ Update, and support and

testing for products deployed in customers’ networks.

• Responsible for implementing the Mavenir Converged IP messaging

platform/components.

• Plan, Execute and Manage the client ATP execution.

• Routine interaction with the ATT testing, production and operation teams to gather

information in terms of the service Improvement etc.

• Writing the integration and Acceptance Test Plan document and executes ATP with client

for messaging services scenarios.

• Performs traces using various tools like Wireshark, Etheral etc.

• Meeting with client’s technical/networks team to understand the network requirements for

integration.

• Follows and develops standards and processes to facilitate the integration and acceptance

testing activities.

• Evaluates results of implementation and ATP activities and provide reports and

recommendations.

• Provide inputs to testing team for testing the under development products/services.

• Handles advanced troubleshooting and supports Mavenir’s development team in

resolving the issues related to messaging system.

Syniverse Technologies, Tampa - FL July 2012 to Jan

2013

Application Engineer

Responsible for handling SMS Messaging Application, that processed avg. 1.72 billion mobile messages

for Syniverse’s domestic & International customers.

• Experienced with Syniverse’s Advanced Messaging Hub which offers interoperability among

fixed and mobile operators across different protocols such as SS7, SMPP and technologies.

• Hands-on with Syniverse's Messaging tool OCSMS which provides connectivity through SMS

and MMS gateways to legacy subscribers and legacy operator networks.

• Coordinated with customer and internal teams to perform scheduled live traffic migrations.

• On-boarded new customers by verifying network connections to a customer’s network, assisting

in troubleshooting connections problems, and configuring the production system.

• Accountable for analyzing causes for outages by reviewing logs, viewing queues, monitoring

message links, Customer interaction to test connectivity, troubleshoot outages with customer,

clarify configuration changes.

TATA Communications & Transformation Services Ltd, INDIA Aug 2009 to

Oct 2011

Global Roaming and Signaling Provisioner

Responsible for managing National as well as International Roaming and Signaling Services.

• Configured Tata’s Tecklec STP devices to support key functions like signaling transfer, signaling

gateway, number portability and integrated monitoring.

• Worked with different Customer’s Technical Team and coordinated with internal teams to execute

live traffic migration following company’s implementations and Test Procedures.

• Initiated and successfully completed strategic project of Indian STP data standardization and

integration with intercontinental Tata Communication’s STPs.

• Coordinated with planning and development team on final testing and implementation of newly

launched Nationwide Mobile Number Portability services.

• Provided 24x7 supports by monitoring various network elements; troubleshot and initiated trouble

tickets for Customer Care, Engineering Team, and other Operations teams.

• Accountable for new Roaming service customer implementation includes new point code

creation, GT ranges configuration & configured screening rules for Operator.

• Responsible for IR.21 Validation & implementation, includes updates of new NDC’s

(E.164/E.212/E.214 range).

• Collaborated with Inter-continental team to ensure smooth work flow and efficient team

operations on updating routing tables from the monthly changing LERG database.

• Performed data collection and statistical analysis of LERG data that resulted in sound

recommendations that were adopted by department.

• Provided valuable feedback after testing each module of new development tool for IR.21

implementation which resulted in a quick roll out of tool.

EDUCATION, TRAINING & CERTIFICATIONS:

• Diploma Certification degree (Electronics and Telecommunications)

Maharashtra State Board of Technical Education, India

• Bachelor’s Degree in Engineering (Electronics and Telecommunications)

University of Pune - India

• CCNA Certified CSCO12061187

• Attended Fiber Optics Communications training by BSNL India ltd

• Attended Mobile communications and Mobile application development Workshop

• Attended Management workshop “How to make events more Eventful?”

Contact this candidate