Timenya Intharaksa

*** ******* ***

Lawrenceville, GA 30044 accvnm@r.postjobfree.com Cell: 678-***-****

. 10+ years of administrative management experience in a dynamic and fast

paced working environment

. Demonstrated ability to multi-task, manage multiple priorities and

deadlines

. Excel at communicating and prioritizing request from multiple layers of

management and individual contributor requests

Skills

Customer Service Account Escalation Excellent Time

Management Procedures Management

Procedures Documentation Project Management Client/Vendor

Negotiation Expert Customer Focused Management

Service Delivery

Monitoring

Professional Experience

Hewlett Packard Co. - Alpharetta, GA 03/13 to 10/13

Administrative Assistant III

. Manage day to day operational support functions

. Secure and administrate virtual and live meetings, conference calls

. Work with vendors to secure catering for meetings

. Manage internal SharePoint sites and web pages

. Create and manage travel profiles and itineraries

EarthLink - Atlanta, GA 11/12 to 03/13

Sales Training Coordinator

. Manage on boarding of new hires to include creation of travel

profiles; airline, car and/or hotel reservations make air, rental car,

and/or hotel reservations for individuals and large groups for

workshops and training events

. Manage sales training travel budget to adhere with budgetary

guidelines and overall costs

. Partner with sales training managers on all ordering, securing,

fulfilling, packing and shipping of materials, printing, office

supplies, classroom supplies and catering

. Work with all vendors to secure invoices for materials, catering,

supplies, prizes and provide payment

. Control travel, invoices, and supply expenses by adhering to budgetary

guidelines and the sales training budget

XO COMMUNICATIONS - Smyrna, GA 10/06 to 03/12

Administrative Assistant III

. Assistant to General Manager of Atlanta and Charlotte markets

. Process, submit and approve expense reports for GM, Sales Managers,

Sales Reps

. Responsible for office supply ordering, facility maintenance, security

and access

. Created presentations for executive meetings and conference calls

. Assisted in creating regional newsletters

. Generated weekly revenue, opportunity, and activity reports for review

. Trained peers on internal processes and systems

. Coordinated new employee on-boarding and employee exiting processes

(ordering equipment, collecting equipment, setting up employee IDs,

etc.)

Sportime, LLC - Norcross, GA 10/04 to 10/06

Customer Service Representative/Data Entry Rep

. Received and processed 70 - 110 incoming phone, fax and e-mail orders

daily

. Responded to all customer inquiries and maintained quality consistency

within corporate metrics

. Interdepartmental communications via phone, fax and email to ensure

customer expectations are met or exceeded

Risk Management Alternatives - Duluth, GA 06/02 to 10/04

Client Support Representative

. Primary liaison between external clients, sales staff, collections,

and internal personnel

. Conducted weekly conference calls to review business performance

. Reported generation for internal and external client analysis

. Responsible for notifying client of changes in administrative and

organizational information

. Provided research and resolution support for external clients and

branch personnel

. Completed weekly account reconciliations for top clients

References Available Upon Request

Contact this candidate