KENNEDY L. BRANTLEY accvlb@r.postjobfree.com

*** ******* **** 334-***-****

Highland Home, Al 36041

Kennedy Brantley

Summary Detailed oriented, experienced in managing large groups performing various activities.

Professionally prepared to excel in the field of communications according to the company’s

policy, procedure and objective

Professional 13-12 HnL Serives Washington, DC

Moving Specialist

Assist in the aid of moving employees to different department, in the event of promotion

Each setup was based on the diagram, including file cabinets, desk, chairs, etc:

12-10 Sitel-Direct TV Las Cruces, NM

Advanced Technical Support Supervisor

Supervised 30 employees

Answered inbound calls concerning cancellations, disputes and issues that can only be resolved by a manager

Monitored quality assurance, took escalation calls, prepared weekly schedule

Prepared payroll using Avaya

Assist irate callers, used time management skills while overseeing other staff members

10-08 All State Insurance Las Cruces, NM

Express Claims Processor

Update demographic information

Add new people to existing policies

Processed first noticed of loss claims, through inbound call center

Carry out all follow-ups, concerning customer claims: etc medical, bodily, home, auto

Setup appointments with all adjustors, doctors, car rentals

Follow-up correct processing methods within 3-5 days

03-08 United States Armies

Network Switching Systems Operator Maintainer

Using Nortel Network System (General Dynamics)

Setup phone services for varies post

Maintained services by customer calls depending on the nature of the call (disconnection,

Security clearance required (secret)

Installed, Operated and Maintained (IO&M) more than 4,500 telephone and ISDN lines .

Created Microsoft database used to track 2500 soldiers and civilians.

Installed, Operated and Maintained (IO&M) more than 4,500 telephone and ISDN lines

Responsible for the connectivity of all Defense Switched Network (DSN)

communications in the United States Forces Korea (USFK

Accountable for an excess of $150 million in property and equipment

Education Certificate Of Training, DMS SL-100 Basic

Maintenance, Nortel Networks, Yongsan, Korea, 2005

Certificate of Completion, U.S. Army Postal Clerk, South Korea, 2003-2004

Diploma, Network Switching Systems

Operator-Maintainer, U.S. Army Signal Center, Fort Gordon, GA, 2003

Certificate of Affiliation, Network Switching Systems

Operator-Maintainer, U.S. Army Signal Regiment, Fort Gordon, GA, 2003

Certificate of Completion, General Dynamics

Communication, U.S. Army Signal Center, Fort Gordon, GA, 2003

High School Diploma, Highland Home, AL, 2002

Computer Skills Coordinate projects from concept to completion.

Excellent oral communication skills that are utilized to counsel, mentor and train

subordinates.

Personnel supervision and training experience.

Leadership including instructor skills used for technical and tactical communications.

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