Timothy A. Willms

**** ***** ***** ******

Greenfield, WI 53228

Phone 414-***-****

accvjm@r.postjobfree.com

Career Objective

To obtain a challenging and rewarding position that will allow me to

utilize my skills and abilities while gaining further knowledge, experience

and personal growth by motivating those around me to reach their personal

best through leadership and example.

SKILLS, RESPONSIBILITIES, EXPERIENCES

Customer Service

. Developed and maintained procedures for training in the customer service

department

. Implemented numerous customer specific policies and procedures that

addressed their individual service requirements

. Extensive phone interaction with customers, sales representatives and

distributors

. Created and implemented a streamlined claims processing procedure to

expedite claims resolution

. Coordinated customer levels of inventory with operations and procurement

. Managed personnel workload and call distribution to minimize response

time and maximize customer satisfaction

Sales

. Have achieved positive growth in all managed sales territories

. Prepared and delivered annual contract presentations

. Negotiated contractual and transactional sales

. Subcontracted labor from fabrication vendors to offer value-added

products to customers

. Outside sales for fabricated and general line commodities

. Developed new prospects

. Established VMI programs practicing LEAN manufacturing with key customers

. Monitored and maintained inventories both at customer and distributor

levels

. Managed multi-million dollar projects from quote through completion

including operations

Management

. Investigated and identified profitability on specific transactions

. Developed procedures to maximize account profitability

. Monitored and distributed workloads to maximize turn-around time on

quotes

. Identify specific training needs for employees and schedule appropriate

training where needed

. Mentor outside sales force on use of internal software, inventory control

and customer service expectations

. Identify, investigate, and resolve customer service issues

. Identified and implemented individualized customer service benchmarks for

inside sales force

. Managed staff including performance reviews, disciplinary actions,

hiring, training, and motivational activities

Business Communication

. Prepared bid requests, supply agreements, and firm metal contracts

. Wrote in-depth reports on account profitability

. Proficient in the use of Microsoft Office and SAP

. Conducted small and large group training and sales sessions

. Responsible for inside and outside sales for key accounts

. Aided in the research and implementation of interactive software as a

company wide training tool

. Investigate and report on account profitability

. Review daily sales reports and investigate and identify profit leaks

. Represented a collective bargaining unit for grievances and contract

negotiations

EMPLOYMENT HISTORY

Clayton Metals, 2012 - 2013

546 Clayton Court

Wood Dale, IL 60191

Midwest Manager, Aluminum Plate Products

Howard Precision Metals, 2010 - 2012

8058 N 87th Street

Milwaukee, WI 53224

Outside Sales Representative

Samuel, Son & Co. Midwest Division, 2009-2010

455 South Oklahoma Avenue

Milwaukee, WI 53207

Account Manager

Russel Metals Williams Bahcall, 2008-2009

999 West Armour Avenue

Milwaukee, WI 53221

Outside Sales Representative

Ryerson, Inc., 1998-2008

500 South 88th Street

Milwaukee WI, 53214

Outside Fabrication Sales

EDUCATION

Cardinal Stritch University

Milwaukee, WI

Bachelors of Business Administration

Graduated 2005

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