Roshan Lawrence Monteiro
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Personal Statement: An IT Network Engineer with excellent technical and
communication skills, organized and self disciplined, driven by strong
reasoning and an analytical approach to work's challenges.
Career Objective: A full-time position where I can demonstrate my technical
and business prowess and add value and success to the company
Technical Skills
. Cisco routers & Switches 2600 / 2800 / 3600 & C2950 / C2960 / C3560
/ C3750
. Cisco Wireless Control System - Canopy APs,controllers & Microtik
AP,SM
. Cisco ACS Server
. Routing protocols RIP/RIPng / OSPFv2/OPSFv3 / EIGRP/EIGRPv6/ BGP/BGPv2
. VLANs / STP / RSTP / Ether channel / MST
. VPNs - GRE / IPsec / SSL / MPLS
. VoIP - Cisco Unified Communication Manager 7.0
. Securing VLANs, switch access,
. TCP/IP, DNS, DHCP, WINS
. Wire Shark, Solar winds,Scrutinizer
. Microsoft Windows Servers NT / 2000 / 2003 / 2008
. Microsoft Windows 95 /98 / XP / Vista / 2007 / 8
. Microsoft Exchange 2007/2010
. Microsoft Office 95 / 2000 / XP / 2003 / 2007 / 2010 / 2013
. Microsoft WSUS, VMware, Visio
. Active Directory, Group Policy,
. McAfee / Symantec
Technical Certifications
. Cisco Certified Internetwork Expert R/S (CCIE) - written
. Cisco Certified Network Professional (CCNP)
. Cisco Certified Network Associate (CCNA)
. Cisco Certified Network Associate Voice (CCNA)
. Cisco Certified Network Associate Security (CCNA) - in progress
. Microsoft Certified IT Professional 2008 (MCITP)
. MCITP: Enterprise Administrator
. Microsoft Certified Technology Specialist (MCTS)
. Microsoft Certified Solutions Associate : Windows Server 2008
. Microsoft Certified Systems Engineer on Microsoft Windows 2003
Employment Overview:
DynCorp International: Current Working
(Afghanistan inside the US Army Base as Supporting To Soldiers)
IT Network Analyst Technician Sr.
. Designing and implementing customers' network infrastructure
. Implementation of HSRP and GLBP
. Implementation VLANs, VTP, Ether channels,
. Implementation Spanning-tree Protocols
. Implementation Network Security
. Configuring inter-vlan routing on Layer-3 switches
. Securing switch access
. Configuring Voice VLANS and QoS VLANs
. Implementing traffic filters using Standard and Extended access-lists,
Distribute-Lists, & Route- Maps
. Configuring routing using EIGRP, OSPF
. Configuration and Maintenance of Internet Cisco IP Phones
. Implementation and troubleshoot IPv4 and IPv6 DHCP
. Implementation IPv4 addressing, subnetting
. Troubleshoot all Audio/Video equipment problems, coordinating with
outside vendors as appropriate
. Take all responsibility practical steps to ensure that adequate
Safety, Health & Environment
. Building and maintaining Visio documentations for Client
. 3000 Users Strength Supporting
Fluor US Government Group / NASA Construction & Trade INC
(Afghanistan inside the US Army Base as Supporting To Soldiers)
1st July 2011 till August 2012
IT Coordinator:
. Analyzing & developing key components using methodology prescribed
techniques. Communicating and negotiating with users, specialists,
other staff and suppliers.
. Configuration and Installation of Cisco Layer 2 switches
. Configuration and Maintenance of Internet Cisco IP Phones
. Upgrading and repairing faults on CISCO systems, networks & peripheral
equipment.
. VLAN Configuration, Inter VLAN and Spanning Protocols
. Maintaining pre-packaged software applications on the LAN.
. Responsible for communication protocols, configuration, integration &
security.
. Fiber Network Connections, Configurations Switches, Core Switch
Wireless Device
. Installing single line and multi-line fiber optic cables
. Testing the fiber with different modem tools before the installation
. Troubleshoot all Audio/Video equipment problems, coordinating with
outside vendors as appropriate
. Tandberg Video conferencing
. Network connectivity troubleshooting, ping, tracert, telnet.
. Investigating, diagnosing and resolve all network problems.
. Take all responsibility practical steps to ensure that adequate
Safety, Health & Environment
. Maintenance, setup and configuration network 3rd party equipment's
like cisco switch wireless canopy modular
. Install, maintain, and repair server hardware for Cisco Unified
Communications Systems
. Install, maintain, and repair server hardware for Audio Video systems
. Install, maintain, and support Cisco IP phones, Lan-line and Wireless
AP
. 2500 users Strength Supporting
NAVTechnologies, Mangalore, India
2 years
System Administrator
. Responsible for diagnosing & resolving hardware, software & end users
problems.
. Acting as the first point of contact for all IT & technical queries.
. Developing the infrastructure and systems to meet the company's needs.
. Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet.
. Involved in the rollout of software updates and patches.
. Investigate specialist and complex IT support issues.
. Communicating with third party technical specialists.
. Configuring and managing backup & restore procedures.
. Maintaining a wide range of computer hardware and software's.
. Identifying & reporting on the budgetary implications of IT projects
and upgrades.
. Provide secondary support for LAN administration.
. Deploying new hardware, server backups & evaluating new software &
security risks.
. In-depth knowledge of Microsoft Windows client operating systems, XP,
Vista / Windows & Microsoft Office up to Office 2007/2010
Al Osaimi Trading Company. W.L.L. Kuwait
January 2007 to November 2008
System Administrator
. Updating and monitoring IT user accounts.
. Maintenance & management of the Critical Windows based Server
Environment.
. Maintaining up to date Antivirus levels on all machines company wide.
. Working on Active Directory accounts, configuration of & laptops.
. Providing maintenance support and break-fix solutions.
. Follow documented processes i.e. implementing change control
procedures.
. Liaising & meeting with external suppliers of IT services.
. Troubleshooting technical problems and implementing solutions.
. Purchasing of IT Equipment and software in line within agreed budgets.
. Supporting a multi-site IT infrastructure of at least 100 employees.
. Responsible for the fast and accurate troubleshooting of reported
faults.
. Providing technical support via helpdesk systems for a wide range of
internal & external applications.
M/S Prasanna Technologies-Mangalore, India
One year
System Administrator
. Diagnosis of desktop, application, networking and infrastructure
issues.
. Experience of supporting a wide and varied client base.
. Troubleshooting PC's, laptops and mobile devices.
. Providing 1st/2nd line support to users. Administering the IT
department's policies and procedures.
. Installation and support of telecommunication equipment.
. Managing and monitoring of backups in multiple locations.
. Responsible for maintaining backups and for project work such as new
builds.
. Working closely with software suppliers to resolve operational issues.
. Responsible for supporting: Windows XP/Vista/Windows 7/ Office
2003/2010 and 2007, Windows Server, Small Business Server 2003/2008,
Active Directory management Exchange 2003/2007, Backup products, Anti-
Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router
Configurations.
Silicon Computer Systems- Mangalore, India
2 Year
Customer Support Executive
Silicon Computer Systems is a company which Sales and Provide Servicing for
P.C Hardware and Networking Products it also providing A M C services for
computers, Networking, Printers, undertaking repairing of motherboard and
Printers.
Worked as Customer Support Engineer,
. Providing first level technical support to customers.
. Installing and configuring computer hardware systems and IT software.
. Undertaking analysis, diagnosis and resolution of client problems via
phone, e-mail & face to face contact.
. Quickly responding to customer enquiries and concerns.
. Escalating unresolved problems to other support staff.
. Taking ownership of problems and tracking them to a successful
conclusion.
. Testing and evaluating new technology
Key Skills :-
. Ability to explain technical issues clearly to non-technical
colleagues.
. Able and willing to work flexible hours in the US when necessary.
. Highly organized and disciplined with a passion for Information
Technology.
. A positive, high energy team player.
. Having a passion for providing excellent customer service.
. Customer focused and keen on exceeding expectations.
Education:
. Secondary School Leaving Certificate passed in April 2001 from
St. Sebastian High School- Mangalore, India
. PUC in Commerce passed in April 2003 from St. Sebastian P U
College-Mangalore, India
. Bachelor Of Commerce (BCOM) Mysore University,India
Personal Details: -
Date of Birth : 26th September 1985
Nationality : Indian
Marital status : Single
Passport : Indian Passport Valid up to 21 Aug 2022
Languages Known : Fluent in Spoken and Written English,
Hindi
Knowledge of intermediate spoken Arabic
Phone Number : +937******** +919*********
Skype ID : roshanlmv
E-mail ID : accvgi@r.postjobfree.com
Declaration:
I hereby declare that all the information provided above is true and best
of my knowledge.
Roshan L Monteiro
15 Feb 2014