LaWanda Carmichael

Customer Service Representative

Riverdale, GA

accvg3@r.postjobfree.com - 678-***-****

A highly motivated Credit, A/R, A/P, and Collections professional with a verifiable record highlighted by

consistent positive accomplishments. I am looking to obtain a position that will utilize my interpersonal skills,

education and professional business experience. Areas of strength include:

• Accounts Payable

• Problem Collections

• Customer Service

WORK EXPERIENCE

Customer Service Representative

Waste Management - Atlanta, GA - 2010 to 2013

Processed accounts receivable and payable

• Managed multiple phone calls in an inbound call center and computer systems

• Consistently met monthly goals set by management,

• Establish customer credit lines and set up credit accounts with vendors

• Processed all incoming and outgoing mail for UPS and Federal Express

• Filed all completed documents and maintained front office

Customer Support Specialist

JP Morgan Chase - Kennesaw, GA - 2008 to 2010

Maintained and managed client files

• Established new credit lines for customers

• Exceeded customer service goals

• Quickly and effectively solved customer problems and hardship issues

• Monitored and managed multiple phone line system in an inbound and outbound call center

• Assisted customers with billing and payments using varies computer systems

Relocation Specialist

All Connect - Atlanta, GA - 2004 to 2008

Set up and transfer accounts with: Bell South, Charter, Comcast and Direct TV

• Maintained and monitored multiple phone line and computer systems in an inbound call center

• Input client information and resolve problem situations

Support Associate II

Assurant Group - Atlanta, GA - 2002 to 2004

Process all incoming and outgoing insurance claims

• Managed and monitored multiple phone line system

• Follow up and troubleshoot billing and claim issues

• Performed all general office duties as required

Account Representative

AT&T - Atlanta, GA - 1999 to 2004

Promote AT&T products and services in a call center environment

• Processed local and long distance telephone orders

• Handled multiple telephone line system

• Data entry processing

• Established new customer accounts

• Assisted customers with billing and problem solving issues

• Consistently exceeded monthly goals

Receptionist

Southside Health Care Clinic - Atlanta, GA - 1997 to 1999

Input new patients in Data Base System

• Complete and verify health insurance information

• Finalize all open invoices to insurance companies

• File and maintain patient files

• Complete and update medical charts

• Perform all front office duties

EDUCATION

Nursing

Clayton State University and College - Morrow, GA

2006

High School Diploma

South Atlanta High School - Atlanta, GA

1995 to 1999

ADDITIONAL INFORMATION

• Organizational Skills

• Computer Literacy

• Work as Team Player

• Leadership and Training

• Accounts Receivable

• Legal Aspects of Collections

• Excellent Communication Skills

• Time Management Skills

• Research Abilities

• Ability To Work Independently

COMPUTER SKILLS

• WordPerfect, Microsoft Word, Outlook, Excel

• Lotus 1-2-3, Microsoft Excel, Quicken,

• Various processing programs with multiple screens

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