RESUME

SHANTANU DAS

E-mail:accvdo@r.postjobfree.com Phone: 991*******

CAREER OBJECTIVE:

Strive for perfection & want to be a successful team player. Intend to have a

challenging position in a competitive business environment where my skill &

knowledge along with my enthusiasm can be fully utilized & expanded as well.

Education qualification:

DEGREE/ INSTITUTE UNIVERSITY/ YEAR OF PERCENTAGE

COURSE BOARD PASSING

Xth Notre Dame Academy C.B.S.E 1995 58.80

Jamalpur (Bihar)

I.Sc. R.D.S.Y.Science College B.S.E.B. 1999 63.66

Munger (Bihar)

B.Com Shobhit University Shobhit University 2013 63.73

Personal Profile:

Name : SHANTANU DAS

Date of Birth : 29-Jun-1979.

Father’s name : Late Sri Provash Kusum Das

Gender : Male

Marital Status : Single

Hobbies : Listening Old Songs, Playing Chess

Languages Known : English, Hindi and Bengali

Nationality : Indian

Contact Address : House No. 2A

Kotla Village

Mayur Vihar Phase - 1

Beside R.S. Public School

Mayur Vihar Phase - 1

Delhi - 91

Permanent Address : S/o Late Sri Provash Kusum das

Tope khana Bazar

Munger (Bihar)

Pin-811201

Computer Knowledge : Have Basic knowledge of same.

6/10 on excel, PowerPoint

Typing Speed – 40 WPM

Work Experience : (1) Worked as CSO with Mphasis an EDS company

since 23rd Dec 2006 till 25th September 2008

(2) Working as Senior Practitioner in IBM since 07th Oct 2008.

KRAs

• 1st and 2nd level Inbound Calling as required by process/company.

• Handle escalation calls.

• Conducting Refresher Training for NHTs.

• Supporting Operations and Quality to work on pain areas to enhance the skill set of 1st line.

• Reporting day to day activities to operations.

• Handle team in absence of up line manager.

Job Achievements

• Top Contributor for 2013

• Best NPS performer for 2012

• Start Performer for last 4 years

I here by declare that the information furnished above is true to the best of my knowledge .

Date :

Place : DELHI (SHANTANU DAS)

Contact this candidate