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Customer Service Manager

Location:
Houston, TX
Posted:
February 27, 2014

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Resume:

**** ****** ** . *******, ** . *****

Phone 281-***-**** . E-mail accvcx@r.postjobfree.com

Jorge Valencia

Objective

To work with a professional group that will utilize my

knowledge and skills towards the contribution to the success of

the company. I wish to utilize my proficiency in Finance and

Management to be a great asset to the company's business and in

turn, I can have the opportunity to have a successful and

rewarding career.

KEY STRENGTHS

High level computer skills including Excel, Word and

PowerPoint.

Nine years experience in customer service both face to face and

phone based.

Five years management and recruiting experience.

Training, Development, & Mentoring.

Five years in sales and business retention experience.

Education

[ 2001-2005 ] Alief Hastings High School

Graduated

[ 2011-2013 ] Houston Community College

AA Degree

[ 2013- Present ]

University of Houston-Victoria

Pursuing BBA-Finance

SPECIALIZED TRAINING

Life/Annuities License

Management Training Class

Professional experience

[ 2012 - Current ] A Janitorial Prodigy

Senior Manager

Develop and maintain a customer database through various

methods of advertising.

Lead employees to meet the organization's expectations for

productivity, quality, and goal accomplishment.

Ensure customer service satisfaction and good client

relationships, follow up on sales activity.

Development of an employee-oriented company culture that

emphasizes quality, continuous improvement, key employee

retention and development, and high performance.

[ 2008-2012 ] Primerica Financial Services

Regional Manager

Build and maintain client bases, keeping current client plans

up-to-date and recruiting new clients on an ongoing basis.

Interview clients to determine their current income, expenses,

insurance coverage, financial objectives, risk tolerance, and

other information needed to develop a financial plan.

Recruit new prospects, train and mentor them into successful

financial advisors.

Lead advisors using a performance management and development

process that provides an overall context and framework to

encourage advisors contribution and includes goal setting,

feedback, and performance development planning.

Languages

Spanish

Advanced

English

Advanced

References

Available upon request



Contact this candidate